The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2026 — Rated 4 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures should’ve been edited already when purchasing. On the phone the pictures look much brighter than in person. I can barely see myself as I’m blending in with my black gown

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Was quick and easy to order exactly what package(s) or photo(s) that were wanted!! The quality was excellent.

Report a concern   June 12, 2026 — Rated 3 out of 10 by T.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not get my full order.

Report a concern   June 12, 2026 — Rated 10 out of 10 by O.A. The Grad Team
What do you like about our products and services?

Clean and clear

Report a concern   June 12, 2026 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

I liked the convenience.

Report a concern   June 12, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Great pics and quick delivery!

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.Z. The Grad Team
What do you like about our products and services?

The quality of photos

Report a concern   June 12, 2026 — Rated 10 out of 10 by M.D.R. The Grad Team
What do you like about our products and services?

Muy buenas fotos buena calidad y llegaron rápido

Report a concern   June 12, 2026 — Rated 10 out of 10 by N.L. The Grad Team
What do you like about our products and services?

Pictures are great quality and I received them in a very timely manner.

Report a concern   June 12, 2026 — Rated 10 out of 10 by D.L.T. The Grad Team
What do you like about our products and services?

Very nice souvenirs
Fast delivery

Report a concern   June 12, 2026 — Rated 2 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered my pictures and plaque the day after graduation and still haven’t recieved it.

Report a concern   June 12, 2026 — Rated 2 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I got the same photo twice, one zoomed in and the other zoomed out. Once of my photos is blurry so I couldn’t purchase it. So I basically had to buy two of the same photo because the minimum was three photos. Why would you all send me the blurry photo to choose from?

Report a concern   June 12, 2026 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quality photos. Lots of choice options. Speedy, competent delivery.

Report a concern   June 12, 2026 — Rated 1 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The email and notifications were great. The amount of a photo and digital print is astronomical as well as the quality of a 5 x 7 is terrible

Report a concern   June 12, 2026 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 12, 2026 — Rated 4 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Posed picture was not very good and only 1 option. Pictures of my daughter being hooded by her professor were at bad angles or not clear. Pictures receiving diploma were the same. Only good pictures were her leaving stage and that was the majority of the picture options. So too many of her after she received her diploma and not enough of the actual event.

Report a concern   June 12, 2026 — Rated 0 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent two emails expressing my disappointment in my daughter’s pictures. They are blurry. I never received a response.

Report a concern   June 12, 2026 — Rated 4 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed with the overall quality of the photography service. Unfortunately, very few of the photos met my expectations and if it was not such a big day I would have never bought them. The tree background was not flattering and detracted from the overall appearance of the images. I felt that there could be more guidance and direction from the photographer could have been helpful to ensure at least a few strong well composed photographs. In addition, my interactions with the direct off stage photographers were not particularly welcoming or professional. Given the significant cost of the service, I expected a higher level of quality, customer service, and attention to detail. I appreciate the effort involved, but overall I do not feel the experience or final product reflected the price paid.

Report a concern   June 12, 2026 — Rated 10 out of 10 by O.K. The Grad Team
What do you like about our products and services?

The quality

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

The pictures were fabulous. My child very rarely smiles, and you captured him smilingly! It’s perfect!

Report a concern   June 12, 2026 — Rated 10 out of 10 by E.I. The Grad Team
What do you like about our products and services?

Excellent service.

Report a concern   June 12, 2026 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I have sent two emails without response. I spent extra to get the glare removed and it is not. Every picture is ruined and I spent somewhere around 100$. All I have to document her graduation is the magnets I purchased. I’d like a refund or a replacement.
Sincerely,
Name removed

Report a concern   June 12, 2026 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Easy to use and images of good quality.

Report a concern   June 12, 2026 — Rated 8 out of 10 by M.H. The Grad Team
What could we do to improve?

Our graduate is handicapped and cannot use his hands. His diploma was turned backwards. It would have been great if the person helping with the photo would have turned his diploma in the correct position

Report a concern   June 12, 2026 — Rated 10 out of 10 by H.G. The Grad Team
What do you like about our products and services?

Easy to order
Fast turnaround
Good quality
Liked that we could purchase a digital image
Liked the variety of backgrounds

Report a concern   June 12, 2026 — Rated 4 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the images were overpriced for the size and the quantity. Everything is overpriced these days and consumers are being hit with the overcharge of ambition. The pictures arrived to me in a bent envelope that wasn’t weather resistant. I would’ve ordered more pictures if the price wasn’t so unattractive and spoiling of the occasion.

Report a concern   June 12, 2026 — Rated 5 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The colors were not the same. Brown vs maroon. Though there was a way to request a reprinting, it was too late.

Report a concern   June 12, 2026 — Rated 9 out of 10 by S.O. The Grad Team
What do you like about our products and services?

Very happy to have this option, they are all great photos and worth the price

Report a concern   June 12, 2026 — Rated 6 out of 10 by L.K. The Grad Team
How did we disappoint you and what can we do to make things right?

A bit too many emails

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Well photographed. Received in a timely manner.


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