The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2025 — Rated 6 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t think that charging shipping per item is a good business practice.

Report a concern   June 20, 2025 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

They needed to be better organized and do more practice before the graduation day and do better photos

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Ordered graduation pictures. Process to order was simple and the quality of the pictures were outstanding.

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The products are nice- we only ordered photos to hang up but we received them earlier than expected.

Report a concern   June 20, 2025 — Rated 10 out of 10 by A.U. The Grad Team
What do you like about our products and services?

Pictures look great, very professional. However the packaging used to mail them is lacking in strength, the post office tries to fold and rubber band them for delivery.

Report a concern   June 20, 2025 — Rated 5 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Received photos that were blurry

Report a concern   June 20, 2025 — Rated 5 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were just okay

Report a concern   June 20, 2025 — Rated 9 out of 10 by V.C. The Grad Team
What do you like about our products and services?

Really appreciate you getting photos at graduation!! Way too big of an arena and way too many people for me to get good photos! I was able to sit back and experience graduation instead of worrying about the perfect photo!

Report a concern   June 20, 2025 — Rated 9 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Good quality picture!

Report a concern   June 20, 2025 — Rated 7 out of 10 by S.B. The Grad Team
What could we do to improve?

The picture quality (coloring) was not great on one of the two pictures I ordered.

Report a concern   June 20, 2025 — Rated 10 out of 10 by S.E. The Grad Team
What do you like about our products and services?

Great job

Report a concern   June 20, 2025 — Rated 8 out of 10 by M.M. The Grad Team
What could we do to improve?

The prices are outrageous!

Report a concern   June 20, 2025 — Rated 9 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Fast shipping

Report a concern   June 20, 2025 — Rated 7 out of 10 by C.G. The Grad Team
What could we do to improve?

The price… I wanted to purchase all the pictures that were taken.

Report a concern   June 20, 2025 — Rated 9 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Good quality and positioning for the photos. I appreciated that an announcement was made at the ceremony letting everyone know photos would be available.

Report a concern   June 20, 2025 — Rated 6 out of 10 by M.D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

A picture was blurry

Report a concern   June 20, 2025 — Rated 7 out of 10 by M.D. The Grad Team
What could we do to improve?

I know it's impossible to get the right shot for hundreds of grads, but I have to say I was a little disappointed with the angle/shot of my grad receiving his diploma.

Report a concern   June 20, 2025 — Rated 4 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Disappointed with the high price but I still need to print for myself

Report a concern   June 20, 2025 — Rated 8 out of 10 by S.N. The Grad Team
What could we do to improve?

Ordering was not very seamless

Report a concern   June 20, 2025 — Rated 5 out of 10 by I.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Not a lot of pictures and the ones taken could have been much better.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Quality and convenience

Report a concern   June 20, 2025 — Rated 10 out of 10 by V.K. The Grad Team
What do you like about our products and services?

How they capture the whole moment of the graduation, and the speed of delivery of the pictures.

Report a concern   June 20, 2025 — Rated 9 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Easy to order and quality was good of printed photos. Fast delivery of both printed products and digital images.

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Beautiful pictures!

Report a concern   June 20, 2025 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Good quality and varied selection

Report a concern   June 20, 2025 — Rated 9 out of 10 by P.C. The Grad Team
What do you like about our products and services?

there was a good variety to choose from. I did like the option to add details on the photo

Report a concern   June 20, 2025 — Rated 5 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The billfolds we ordered for a foil and I thought they were just going to be standard and then we ordered a couple five by sevens and one of the five by sevens came with a Big Blob on the print. At first I thought maybe it had gotten wet or something but it looks like just a defect in the print. And that was the photo with the group of friends

Report a concern   June 20, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

My pictures

Report a concern   June 20, 2025 — Rated 3 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that were shipped were in a non waterproof envelope and it rained and completely soaked my pictures as we came back vacation. The photos were left on my doorstep and I collected them two days later but there was storm. After paying so much money for the pictures it’s extremely disappointing to see this.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Great


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