The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2025 — Rated 8 out of 10 by Y.C. The Grad Team
What could we do to improve?

Please take the time to have people remove their glasses! The glare on the glasses looked bad and had to be removed.

Report a concern   June 22, 2025 — Rated 0 out of 10 by L.M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The products I ordered were of terrible quality. I ordered 2 refrigerator magnets and two coffee mugs and the photo quality is terrible. I’d like my money back or at least a redo.

Report a concern   June 22, 2025 — Rated 5 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My son had awkward look on his face as if he was opening his mouth to say something. Please take a couple of seconds to make sure you have gotten a decent shot if you want people to order.

Report a concern   June 22, 2025 — Rated 7 out of 10 by D.F. The Grad Team
What could we do to improve?

I had no interaction other than placing an order online.

Report a concern   June 22, 2025 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Thank you.

Report a concern   June 22, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I appreciated a quality, up close picture of my graduate as she received her diploma.

Report a concern   June 22, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Cool

Report a concern   June 21, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

The ease of ordering online and the quick receipt of receiving the email which included the order.

Report a concern   June 21, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

I appreciated the ease of viewing my pictures, the amount of products/packages that were offered and ordering was just as easy.

Report a concern   June 21, 2025 — Rated 8 out of 10 by K.H. The Grad Team
What could we do to improve?

Decrease the prices.

Report a concern   June 21, 2025 — Rated 10 out of 10 by C.K.K. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 21, 2025 — Rated 10 out of 10 by M.N.A. The Grad Team
What do you like about our products and services?

pretty goof pictures. It was easy to access, review and order. The order was delivered quickly, Really nice pixs

Report a concern   June 21, 2025 — Rated 9 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Pictures were presented to me without having to look for them. Website easy to use.

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Good quality. Easy to order. Good communication

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.Y. The Grad Team
What do you like about our products and services?

The deliver time was accurate and quality of the photo

Report a concern   June 21, 2025 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Thank you for the rapid responses!

Report a concern   June 21, 2025 — Rated 6 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

There wasn’t a picture of my son receiving his diploma or walking across the stage. The 2 main things I wanted!

Report a concern   June 21, 2025 — Rated 0 out of 10 by G. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo order

Report a concern   June 21, 2025 — Rated 0 out of 10 by N.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were at a terrible angle, and there was very bad lighting, i’m overall disappointed with the whole situation. I took better photos with my iPhone.

Report a concern   June 21, 2025 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

great quality

Report a concern   June 21, 2025 — Rated 5 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I was only able to get 2 pictures of my son and the photographer took way more than 2 pictures of him with his friends and family. I asked the photographer where can I get them and he said that the student will get an email, but the email only had 2 pictures. I emailed the grad team and they never responded. I don't understand why take so many pictures if they are not reliable and not going to be available.

Report a concern   June 21, 2025 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Beautiful and easy

Report a concern   June 21, 2025 — Rated 6 out of 10 by H.L. The Grad Team
How did we disappoint you and what can we do to make things right?

We have not received our photos yet or an email saying the order went through

Report a concern   June 21, 2025 — Rated 0 out of 10 by L.D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I left you a message and nobody has contacted me my photos were very dark and I paid for a stand with magnets and you can barely see just my face. I demand you correct what you send me it's not worth the price that I pay for and if you knew that the pictures are dark why would you even put them in a glass frame? Are you okay with sending useless photos to people? Don't nickel and dime people if you are going to send photos make sure they look decent I demand you replace what you sent me.
Name removed Phone number removed graduated from Community college of Denver

Report a concern   June 21, 2025 — Rated 5 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

There is confusion about the video clips that were purchased. Will we receive video clips? When are they available? How do we receive them? Why does it come so much later?

Report a concern   June 21, 2025 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are way too high for a digital download

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Received good pictures in timely manner.

Report a concern   June 21, 2025 — Rated 9 out of 10 by P.T. The Grad Team
What do you like about our products and services?

I ordered my pictures and they came properly.

Report a concern   June 21, 2025 — Rated 5 out of 10 by W.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   June 21, 2025 — Rated 10 out of 10 by J.E. The Grad Team
What do you like about our products and services?

I like that you were able to photograph my daughter receiving her diploma. I would not have been able to get as close


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