The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2026 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Picture quality good. Just had trouble with ordering process

Report a concern   September 18, 2026 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

We received fast service. The photos were captured the moment and were very clear.

Report a concern   September 18, 2026 — Rated 10 out of 10 by B.D. The Grad Team
What do you like about our products and services?

Easy to order.

Report a concern   September 18, 2026 — Rated 8 out of 10 by J.F. The Grad Team
What could we do to improve?

I would have liked some different options and a better close up that didn't have the crowd in the background.

Report a concern   September 17, 2026 — Rated 7 out of 10 by K.R. The Grad Team
What could we do to improve?

Way too expensive to just download photos

Report a concern   September 17, 2026 — Rated 1 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Very poor quality images (small size files) at a high cost. Refund half my money.

Report a concern   September 17, 2026 — Rated 1 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were rushed without care given for appropriate stance or face positioning. All of my photos were very disappointing. This is my third commencement ceremony and it is so unfortunate that they were so bad. I understand there’s a lot of people that have to progress through the line, but taking an extra 15 seconds for a professional photographer to pose the subject would, in my opinion, be well worth it. I would love a redo on the photos, but I doubt that’s possible.

Report a concern   September 17, 2026 — Rated 0 out of 10 by K.D.G. The Grad Team
How did we disappoint you and what can we do to make things right?

didnt recieved it

Report a concern   September 17, 2026 — Rated 3 out of 10 by B.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Price was too much, I would not buy again

Report a concern   September 17, 2026 — Rated 0 out of 10 by N.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I have ordered for my photo, paid for it and today is exactly one month, 1 week, and no update has been given. This is my first time experiencing this in my entire life.

Report a concern   September 17, 2026 — Rated 1 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The price of a single photo is extremely expensive not to mention to purchase a digital photo cost more than if I booked a private photographer. The quality of the photos are not great either the contrast is to high clarity is mediocre at best and way to saturated. It’s not worth the money charged

Report a concern   September 13, 2026 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

great pictures of a moment to remember

Report a concern   September 13, 2026 — Rated 7 out of 10 by C.G. The Grad Team
What could we do to improve?

Make sure communications are clear and everyone is on the same page, there was serious confusion with the commencement arena pass. This was very stressful.

Report a concern   September 11, 2026 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are way too expensive in the quality is not very good

Report a concern   September 11, 2026 — Rated 9 out of 10 by A.K. The Grad Team
What do you like about our products and services?

I like the collage of photos that I had to choose from my Minneapolis Graduation Commencement and Alumni Celebration.

Report a concern   September 10, 2026 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

The photos were good quality and the ordering was easy

Report a concern   September 10, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Great quality, fast service!

Report a concern   September 10, 2026 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Quick turnaround time from ordering to receiving order,

Report a concern   September 10, 2026 — Rated 10 out of 10 by O.V. The Grad Team
What do you like about our products and services?

The digital images were emailed very quickly

Report a concern   September 10, 2026 — Rated 9 out of 10 by E.S. The Grad Team
What do you like about our products and services?

The picture turned out great, and I was glad to be able to order some individuals /not have to do a package

Report a concern   September 10, 2026 — Rated 9 out of 10 by S.W. The Grad Team
What do you like about our products and services?

I definitely appreciate your timely delivery!!
The pictures are great!!!

Report a concern   September 10, 2026 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Very professional. Courteous photographer. Prompt and efficient service.

Report a concern   September 9, 2026 — Rated 8 out of 10 by T.W. The Grad Team
What could we do to improve?

Overall well done. Would make a suggestion that for the momentous photos, e.g. like accepting the diploma, that the photographer would take a bit more time to capture the congratulatory handshake. My photo was not good.

Report a concern   September 6, 2026 — Rated 10 out of 10 by K.Y. The Grad Team
What do you like about our products and services?

Pictures turned out great!

Report a concern   September 5, 2026 — Rated 0 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not obtained my order.

Report a concern   September 5, 2026 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Responsiveness of the customer service team!

Report a concern   September 4, 2026 — Rated 1 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for photos. You know nobody is buying them

Report a concern   September 4, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Everything

Report a concern   September 3, 2026 — Rated 9 out of 10 by N.P. The Grad Team
What do you like about our products and services?

It was a really quick turnaround and ordering and delivery was really quick

Report a concern   September 3, 2026 — Rated 10 out of 10 by O.O. The Grad Team
What do you like about our products and services?

It was nice working with you.


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