The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.7 out of 10 based on 7769 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2025 — Rated 3 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were awful. Only 1 pose was able to be used. The prices were much higher than my other recent college grads pictures.

Report a concern   October 17, 2025 — Rated 7 out of 10 by E.N.S. The Grad Team
What could we do to improve?

More photo options, It was just one photo on different backdrops.

Report a concern   October 17, 2025 — Rated 0 out of 10 by C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   October 17, 2025 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

Prices are high

Report a concern   October 17, 2025 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Photos arrived promptly and of good quality.

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to order and reasonable pricing.

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Very pleased with my photos and grateful they were able to capture the joy of the moment, even several time on video. Thanks

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Pictures ordered were beautifully packaged and delivered quickly.

Report a concern   October 16, 2025 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Not happy at all.

The 8*10 graduation picture is blurry and not clear.

Feeling so sad how could not have a picture of my graduation memory despite of paying huge money.

Report a concern   October 16, 2025 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photography

Report a concern   October 16, 2025 — Rated 9 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Great initiative, love the synchronization and how everything was managed during the activities.

Report a concern   October 16, 2025 — Rated 10 out of 10 by G.P. The Grad Team
What do you like about our products and services?

Professional job down!

Report a concern   October 11, 2025 — Rated 6 out of 10 by K.Y.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I received are poor quality. The image isn't clear and sharp. It's like blurry or weirdly fuzzy.

Report a concern   October 11, 2025 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Never revieved images

Report a concern   October 11, 2025 — Rated 7 out of 10 by D.B. The Grad Team
What could we do to improve?

I was disappointed by the quality of the photo. It was not a crisp photo to begin with and after the retouching it lost even more definition.

Report a concern   October 10, 2025 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Quality, and speed.

Report a concern   October 10, 2025 — Rated 5 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are incredibly high. $50 for one digital download is excessive.

Report a concern   October 9, 2025 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Good products. Fair prices.

Report a concern   October 9, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Professional service. Quick turnaround.

Report a concern   October 8, 2025 — Rated 3 out of 10 by M.C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

First of all, I am just now getting access to my photos after reaching out to find out where they are. I ordered them on august twenty seventh. I was expecting to receive them in the mail for a hundred and seventy nine dollars, I now have to print out and pay for the prints at another location which is going to cost me more. After reaching out, I was told to check my spam and they were there.
That is not good business.

Report a concern   October 6, 2025 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Everything about the Grad celebration was excellent. I felt every need was anticipated and exceeded my expectations!

Report a concern   October 6, 2025 — Rated 5 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Your cost is utterly ridiculous. I am trapped and forced to purchase a picture because circumstances did not allow me to take my own, but I do not think it is a fair price.

Report a concern   October 5, 2025 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Nice quality photo finishing and quick processing. Thanks!

Report a concern   October 5, 2025 — Rated 8 out of 10 by D.L. The Grad Team
What could we do to improve?

Easy to order.

Report a concern   October 3, 2025 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Good Job !!

Delivery was faster than expected.
Photos are excellent.

Thank you!!

Report a concern   October 3, 2025 — Rated 2 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The fact our family was asked not to take pictures while we walked the stage and then you charge an outrageous amount of money for the pictures is such a scam. We should have hired our own company because you guys made thousands off us. It’s sad

Report a concern   October 3, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

I love the different choices we can order from for our pictures and other products such as frames, etc.

Report a concern   October 3, 2025 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

When I had a problem with my ordered they were quick to respond and fix!

Report a concern   October 3, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Great ceremony, thanks for all of the hard work to make it memorable for the graduates.

Report a concern   October 3, 2025 — Rated 2 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I received were very over exposed.


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