The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Pictures are great

Report a concern   July 1, 2025 — Rated 8 out of 10 by C.I. The Grad Team
What could we do to improve?

Photos are in good quality. But, on the stage within that short time, it was hard to know which camera I should focus on. Maybe it was only me.

Report a concern   July 1, 2025 — Rated 7 out of 10 by J.G. The Grad Team
What could we do to improve?

The review of text on pictures does not look the same once I received it...

Report a concern   July 1, 2025 — Rated 3 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 photo of my daughter is blurry.

Report a concern   July 1, 2025 — Rated 6 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture we received of our daughter receiving her diploma on stage is blurry. We were disappointed in the quality of her picture. I would like to have a picture that isn’t blurry.

Report a concern   June 30, 2025 — Rated 8 out of 10 by J.G. The Grad Team
What could we do to improve?

The cost is very expensive and for some families or new grads unattainable.

Report a concern   June 30, 2025 — Rated 8 out of 10 by W.W. The Grad Team
What could we do to improve?

Reduce prices and minimum quantities

Report a concern   June 30, 2025 — Rated 6 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing is very expensive, and there could be better packaging options, for example, a cheap bundle of plenty of digital copies as well as a few prints. The website could be made better once you continue to the shipping portion.

Report a concern   June 30, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

It was so nice to have close up pics of our grad!

Report a concern   June 30, 2025 — Rated 9 out of 10 by D.V. The Grad Team
What do you like about our products and services?

I liked that pictures when taken as we were walking in and walking on stage.

Report a concern   June 30, 2025 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

Everything was professional and organized. Excellent job!!!

Report a concern   June 30, 2025 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

The pictures and variety of poses turned out great - Thank you!

Report a concern   June 30, 2025 — Rated 7 out of 10 by H.H. The Grad Team
What could we do to improve?

It would be nice to pictures of when they are entering or exiting the campanile.

Report a concern   June 30, 2025 — Rated 7 out of 10 by D.N. The Grad Team
What could we do to improve?

One of the photos I ordered had a crease/bend mark the photo itself.. the other had no marks.. however not sure when or how it happened.

Report a concern   June 30, 2025 — Rated 9 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Ordering was simple, pricing was terrific and the order arrived promptly.

Report a concern   June 30, 2025 — Rated 9 out of 10 by S.W.B. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   June 30, 2025 — Rated 9 out of 10 by K.P. The Grad Team
What do you like about our products and services?

I liked the photos

Report a concern   June 29, 2025 — Rated 8 out of 10 by P.L. The Grad Team
What could we do to improve?

Better back round images. Outdoors looks very fake. Too many Drake written on one. Flag ok but not a military or law enforcement graduation so didn’t really fit. May be Drake choices vs company but disappointing.

Report a concern   June 29, 2025 — Rated 9 out of 10 by H.R. The Grad Team
What do you like about our products and services?

As soon as we ordered, we received our photos very quickly! I was surprised at how quickly they processed add shipped our order. I like the photos they captured of my son and the options they provided! Thank you!

Name removed

Report a concern   June 29, 2025 — Rated 5 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are TOO expensive!! It’s set up in such. Way that parents have only one option and many families can’t afford the packages that are offered.

Report a concern   June 29, 2025 — Rated 7 out of 10 by N.G. The Grad Team
What could we do to improve?

Send the picture with the grey colored background instead of almost black. The graduate is difficulty to see when place on an almost black background as their caps and gowns are black as well. The “proofs”background was not black but it was grey.

Report a concern   June 29, 2025 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

PIctures turned out great and ordering was easy.

Report a concern   June 29, 2025 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

I liked the quick service and how nice the pictures came out.

Report a concern   June 29, 2025 — Rated 1 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid hundreds of dollars for pictures that were "retouched." I received the original proof pictures "no touch- ups" "blemishes" were not removed. If I had known I would receive my pictures with NO touch ups, I would have NOT have wasted my hard earned money.
Touch ups are also NOT available for other products. I was disappointed with my products digital prints, photos, and the two mugs I purchased. Very disappointing, especially for such an important event in my life.

Report a concern   June 29, 2025 — Rated 9 out of 10 by T.P. The Grad Team
What do you like about our products and services?

Thank you for capturing a photo of my daughter at her Graduation!

Report a concern   June 29, 2025 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid $15.00 per photo for glass glare removal. Full glare was NOT removed. I messaged asking about it and was told that the removal is done by AI and the result provided is the only outcome they can achieve. I feel as though I should be refunded as the full glare was not removed. Very disappointed in this company and will not refer others to it.

Report a concern   June 29, 2025 — Rated 8 out of 10 by K.L. The Grad Team
What could we do to improve?

Price was high, 2 photos were good, the 3rd was poor, not really of my kid.

Report a concern   June 29, 2025 — Rated 8 out of 10 by G.P. The Grad Team
What could we do to improve?

I'm guessing that images are made slightly blurry prior to purchase. I wasn't sure of this while editing, so I was worried that cropping the photos would make the resolution worse. Maybe put a note somewhere so users understand that cropped photo resolution will be fine? Thanks!

Report a concern   June 29, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Your professional team always makes me smile. Over the years I have been able to get very nice photos of my family members. I have always gotten prompt deliveries as well. Thank you once again!

Report a concern   June 29, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Friendly, helpful, and prompt.


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