The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2026 — Rated 6 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Crazy high prices to buy the pictures

Report a concern   June 12, 2026 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

Fast simple easy beautiful work

Report a concern   June 11, 2026 — Rated 10 out of 10 by I.C. The Grad Team
What do you like about our products and services?

prompt and professional

Report a concern   June 10, 2026 — Rated 4 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were great but they were really expensive. I'm sure more people would purchase if they were at a lower price point.

Report a concern   June 9, 2026 — Rated 9 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Quick delivery after ordering

Report a concern   June 9, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

My digital pictures were available faster than promised.

Report a concern   June 9, 2026 — Rated 5 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the pictures of my graduate were out of focus, I paid assuming the pictures would be high quality but they weren’t.

Report a concern   June 8, 2026 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Great looking pictures. Quick delivery.

Report a concern   June 8, 2026 — Rated 2 out of 10 by X.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered prints, 2 5x7’s and 1 10x14. I paid extra to have them professionally edited by your company. Each one is extremely poor quality. They are way too dark, glossy, and flimsy. The dark black background blends with my son’s black hair and black cap and gown. Does anyone look at these before they leave your building? They look like the prints you toss after developing a roll of film at a drug store. To make it right, please redevelop and resend to my home all 3 of these precious pictures of my son’s graduation. I am Tracie Walker, 505 Pommel Ct, Aiken, SC 29803. My son is First name removed James Last name removed DOB 8-20-01. Masters Fine Arts - Creative Writing 2026

Report a concern   June 8, 2026 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

Picture came fast. Quality product. Happy with easy to order and shipped fast.

Report a concern   June 7, 2026 — Rated 9 out of 10 by G.P. The Grad Team
What do you like about our products and services?

Pictures are great

Report a concern   June 7, 2026 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

several poses to choose from

Report a concern   June 6, 2026 — Rated 8 out of 10 by R.E. The Grad Team
What could we do to improve?

No need improvement

Report a concern   June 6, 2026 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Good pictures. Fast

Report a concern   June 6, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Great picture and ease of ordering my son's picture.

Report a concern   June 6, 2026 — Rated 0 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely blurry photos of being hooded…the one moment that makes me a doctor

Report a concern   June 6, 2026 — Rated 9 out of 10 by H.M. The Grad Team
What do you like about our products and services?

Communication and choices of photos

Report a concern   June 6, 2026 — Rated 5 out of 10 by M.A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

there are photos where the University name was blurred out. also did not appreciate the modifications made to the actual looks of my daughter. i know i am old enough that the old style of trying to hide any blemishes is a nice touch, but to manipulate her actual appearance is a bit off.

Report a concern   June 6, 2026 — Rated 7 out of 10 by J.J. The Grad Team
What could we do to improve?

Pics are expensive

Report a concern   June 5, 2026 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

I'm not sure if I'm judging the printing and ordering of photos or the actual photos taken. I really love the plaque we got and it was pretty speedy. I know there were at least hundreds and hundreds of students in this graduation ceremony so I am impressed that there were photos available for everyone, but the posed ones were ok - the candid ones didn't seem to be specific to my graduate at all - like she was just a person in the crowd. I don't think we even have one of her shaking hands onstage receiving her diploma. If it was possible to request photos and pay for good photo ops ahead of time maybe it would've been better, but I am at least grateful the photos we did receive were available.

Report a concern   June 5, 2026 — Rated 5 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for 3 pictures that are only digital. I do not believe it is a good deal, and bought them anyways due to wanted to have record of my special moment. 3 for $100 is considered a "good deal", but if this only includes digitals it is not.

Report a concern   June 5, 2026 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great photos and easy to access

Report a concern   June 5, 2026 — Rated 7 out of 10 by L.L. The Grad Team
What could we do to improve?

Two of the pictures were exactly the same, just cropped, but I had to buy 3 digital downloads when I only wanted 2.

Report a concern   June 5, 2026 — Rated 3 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures did not come out well at all. Either they were taken in bad timing or it was just super washed out. We all looked like we were getting blinded by the sun. Then each photo cost so much when they turned out less Last name removed ideal. I understand the cost if they were nicer, but other classmates and I shared the same sentiment.

Report a concern   June 5, 2026 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Actually assign the photos that I am in why would I pay for photos where I’m in the background

Report a concern   June 5, 2026 — Rated 10 out of 10 by N.N. The Grad Team
What do you like about our products and services?

I liked how there was a variety of photos to choose from. I also had a question and they were very helpful and solved the problem quickly.

Report a concern   June 5, 2026 — Rated 10 out of 10 by G.A. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Extensive variety and excellent clarity of photos

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Tassel photo frames ultimate AWESOME!!! SPEED in which order was received was incredible!! Thank YOU so very much. Your services have only added to a fabulous graduation experience for our family! Patiently awaiting remainder of order. Obviously it too, will be outstanding!!!

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

High quality product, capturing the moment and ease of ordering.


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