The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2025 — Rated 0 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Never got my pictures!!

Report a concern   June 20, 2025 — Rated 7 out of 10 by M.T. The Grad Team
What could we do to improve?

I changed the text at the bottom of the photo to say what I wanted, but it didn’t print with the changed text. Only one photo had what I wanted it to say.

Report a concern   June 20, 2025 — Rated 7 out of 10 by M.B. The Grad Team
What could we do to improve?

My son's photo on-stage is excellent. The photos back stage could have been good but he graduated from the Fire/EMT program so was wearing his uniform and not regalia. I would suggest having the graduates from any similar program hold their diploma lower in the back stage photos. In the uniform with the embroidered emblem covered by his diploma, the photos 100% look like prison program graduation photos.

Report a concern   June 20, 2025 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo is blurry

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.P.C. The Grad Team
What do you like about our products and services?

Easy to order Fast delivery Nice print

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Love the products, the photos and gifts came out real well...im hoping i can still buy more here in the nesr future but not sure how long they will be available for purchase...

Report a concern   June 20, 2025 — Rated 5 out of 10 by E.R. The Grad Team
How did we disappoint you and what can we do to make things right?

photos were super washed out

Report a concern   June 20, 2025 — Rated 8 out of 10 by S.G. The Grad Team
What could we do to improve?

Lower prices. I would have bought more images if I could have afforded them.

Report a concern   June 20, 2025 — Rated 8 out of 10 by L.T. The Grad Team
What could we do to improve?

I would have liked to purchase a package with various photos, not just one pose.

Report a concern   June 20, 2025 — Rated 6 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Improve packaging for the pictures

Report a concern   June 20, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Pictures were great. Once I placed my order you kept sending me offers..please stop sending once I place my order.

Report a concern   June 20, 2025 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

The pictures were okay. I wish the pictures taken as we walked across the stage wasn't rushed. Maybe we would have gotten a couple pictures to choose from. The action shots were okay too. Many of my shots my eyes were closed.

Report a concern   June 20, 2025 — Rated 9 out of 10 by C.F. The Grad Team
What do you like about our products and services?

The quality of the photos was better than I expected, especially since the photos are taken quickly during a ceremony.

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

There was a wide variety to choose from.

Report a concern   June 20, 2025 — Rated 2 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographers were a bit rude. The pictures were overpriced.

Report a concern   June 19, 2025 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

Excellent products and service!

Report a concern   June 19, 2025 — Rated 3 out of 10 by V.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven't received my order.

Report a concern   June 19, 2025 — Rated 7 out of 10 by J.E. The Grad Team
What could we do to improve?

Unhappy with the photographs outcome. Background not good. Choice of snapshots not the best . Packaging/mailing not the best. The quality of the total picture order experience simply was disappointing.

Report a concern   June 18, 2025 — Rated 2 out of 10 by L.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a premium print and it was a fake glossy look. Very disappointing

Report a concern   June 18, 2025 — Rated 9 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Pictures turned out great and they came on time.

Report a concern   June 18, 2025 — Rated 10 out of 10 by E.L. The Grad Team
What do you like about our products and services?

Exceptional service! I received the incorrect proofs in my email, and I contacted customer service about the mishap. Mrs. Jones corrected the mistake in a timely manner and contacted me immediately to make sure I was satisfied with the outcome.

Report a concern   June 18, 2025 — Rated 9 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Pictures are good quality

Report a concern   June 18, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

They were candid and natural

Report a concern   June 18, 2025 — Rated 8 out of 10 by C.P. The Grad Team
What could we do to improve?

Better packing when mailing photos. There was just came plain in envelope. No bubble wrap or thick cardboard to keep photos intact thru the mail.

Report a concern   June 18, 2025 — Rated 7 out of 10 by W.H. The Grad Team
What could we do to improve?

The picture wasn’t that great and liked like it was rushed.
I know there are a lot of graduates but perhaps more photographers could give each graduate more time and hopefully better quality photos.

Report a concern   June 18, 2025 — Rated 8 out of 10 by A.S. The Grad Team
What could we do to improve?

The one candid that was available to me was very unflattering. I wish there had been a few others, but I realize that it was a very large event. As an older graduate, these were important photos to me as I didn't have announcement photos done as traditional graduates done, so these were my 'proof'

Report a concern   June 18, 2025 — Rated 10 out of 10 by N.L. The Grad Team
What do you like about our products and services?

Being sent pictures that our son is in, ease in ordering pictures, quick response in sending pictures.

Report a concern   June 17, 2025 — Rated 6 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered some photos and on every one there was a very noticeable white spot on the subject’s right eyeglass lense. I am very disappointed.

Report a concern   June 17, 2025 — Rated 0 out of 10 by N.W. The Grad Team
How did we disappoint you and what can we do to make things right?

10

Report a concern   June 17, 2025 — Rated 8 out of 10 by N.W. The Grad Team
What could we do to improve?

I was very pleased with your team they were very helpful and nice when my picture wasn’t delivered in its packaging. However, I am still waiting on the delivery of my magnets. I do understand they take longer.


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