based on 7919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great quality, fast service
This was such an amazing experience and celebration of what I accomplished and so many others. Like many others that go to WGU I began my journey later in my life. The celebration event and the graduation ceremony made me feel so special, I have never been so celebrated in my life. Everyone was kind and so excited for us. My heart and soul was healed that day and so was my inner child that didn't get to experience the college life out of HS. I was able to celebrate with the people that supported me the most my husband and son and my good friend. Thank you to the Grad team for making this moment in my life so special.
Clarity and quickness of phone being delivered. Different angles and options for my daughter’s biggest memory
The picture quality was excellent and professional, thank you!
The picture I ordered was packaged well.They made a typo of the word commencement but when I texted them they git right back to me. They recognized it was their mistake and sent me a new picture.
I didn’t really have direct experience, that is the reason for the 8 neutral selection. My daughter was photographed by them as we stood very far away. I will say that in the short time they have the Grads to take pictures, the results were great.
Offer a couple of different poses rather than so many backgrounds, and not so many pictures of the procession with several other students in the picture. Ordering was a little cumbersome in terms of finding and choosing the photos, could be streamlined/simplified a bit.
Instruct people to tilt their heads to remove glasses glare, and improve the face-matching tech (one of the photos I know was taken of me is not available for viewing or purchase).
fast digital delivery
Ability to combine poses in a package
The team took a nice variety of pictures of our grad. Unfortunately the one of her receiving her diploma from the university president was out of focus and that was one we especially wanted.
This may be the school, but let the grads keep the card with their name and the bar code to scan for pictures. Our daughter didn’t have her phone on her and could not scan the card and she had to give the card to the person who said her name at the ceremony. She told us scanning the card was the only way to get pictures. We did not receive any prior knowledge of how professional photos were being handled.
Thanks
good quality pics
You get exclusive access to take these photos and then charge ridiculously high prices for any and every package choice. Companies that use their priviliged access to gouge people like this just disgust me.
I didn't appreciate you including my interpreters in every shot. They didn't help me graduate. I would prefer you to take pictures of me only. Thanks.
The Quality of the pictures and the fast delivery.
Photos arrived bent and need to be replaces. Also, the photos with the thumbs up look awful and the retouching was terrible.
That I was still able to order 3 years later after suffering breast cancer
100% good service.
My final product didn't look like the proofs we saw and ordered from they look very dark basically all black background
quality, candid shot, large selection, prompt service
The variety of different pictures!
I paid almost $30.00 on 1 8x10 and when I received the photo, the quality was poor. It came bent and when I opened it, the picture was so blurry. Whomever took the photos did not focus their camera correctly, because my sons face is as blurry as the background. Im highly disappointed that I paid that much for one photo and it isn't even good. Im so grateful I did not order a package like I was planning too. I would not recommend this to anyone else. It was a special day that we cannot re do, unfortunately. Just very disappointing.
The website was difficult to navigate.
The ordering process was very easy, quality and price were on point.
Great cs and beautiful prints
It would have been nice to have a better angle of our student receiving his diploma where you could see more of the face and less simply the side of the head.
High quality images and fast digital delivery of the images.