based on 8419 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My graduate’s poses were cornet but when he asked to redo them, he was told no because there were so many. Maybe give them opportunity to schedule a 30 min session? Or provide sample poses because noticed some other graduate photos had a lot more poses and were more natural
The ease with which an ordering error was corrected. Great customer service!
Good pics
Easy buying process
quick service
Way too many emails
Easy to preview
I ordered magnets. I expected 2x4 or 3x5 magnets, not a magnet glued on to a metal pucture that was very small
I was pleased with the quality of both photos and the prompt service.
Good
Good response back & easy to order
I think the pictures came out great I did not think that you provided long enough for the coupon after graduation because I didn’t even see it until it was expired. I also think the pricing for digital imaging is a bit much. I also think the email campaign is a bit aggressive And could be reduced but other than that I think you guys did OK.
I really appreciated the photos and some of the edits that were done, but I was kind of disappointed at the lack of options between purchasing three and six digital photos. I only wanted four of the photos, but the cost of a package of three photos and adding an additional one was more than just purchasing a package of six. Would have been nice to have other options at a lower cost.
It took too long to get notification of when photos were ready to view and purchase. We had to reach out several times.
Rip off for digitals
Happy to be able to have a photo of my nephew graduating from college!!
The picture quality was not good. These prints were expensive and pictures, especially the ones that were glossy were poor quality. Also one of the pictures was bent when arrived.
The shipping took a long time. And unfortunately, my son left the state for his new job before they even came in.
The quality of the photos are amazing and the prices are good also.
Called twice about my pictures that I paid for months ago and still have not received them
I was surprised by the cost of JPG photos but thankful for all the photographers' expertise and joining us to celebrate our achievements.
The picture was too dark
Our frame was damaged beyond repair upon arrival. I really didnt want to make a fuss because things like that happen but this was a special picture. We reached out to Grad Team and explained the situation. Customer service responded to us immediately and resolved the matter.
Great quality and ease of ordering. The shipping was fast too.
Make the prices more affordable
Pictures were not great/ eyes closed.
Your photos are very expensive! Please make the digital photos affordable for everyone.
I don’t received yet the picture!!!
Amazing pictures!
Very nice photos that were delivered promptly.
The picture came out exactly the way I wanted it. "Perfect"!
Quick and easy bundle options for family.