based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You didn't take the red eye out of our photo. It is insane for you to try and charge for that. What ever happened to good customer service. That happened because of your camera not ours. That should be free. I will not support Grad Team again because that's taking advantage of people.
I ordered 3 5x7 pictures. I spent $31.00 and these pictures had to be trashed as they were terrible quality. I emailed and emailed and never received a response. I finally found a phone number and called. I was told they are working short handed and they would look Into it. I sent pictures of what I received. I waited weeks and never heard back from the grad team. After weeks of emailing again I was told they would replace thw pictures and send me 2 free 8x10 pictures. This is a very unprofessional business and I have reported that to the college where the pictures were taken.
Unbelievably expensive photos. For an event with thousands of people, you should be able to afford to only make a few dollars off of each of us. Instead we all felt disgusted and ripped off when we saw the price of our pictures. The pictures were fine, just unreasonably expensive
The picture looks really great, especially for a plaque!
The link to download the photos never came. I received this survey, but I do not have the photos. Can this be fixed?
The photographer was rude and rushing me, so much so that my photo was in motion. Ruined a once in a lifetime moment that I can never get back.
Almost impossible for parents to get a good graduation moment shot and our daughters was great and she loved it.
The set of 4 magnets I ordered for $40 showed up to be printed so dark that you could barely see the detail on the magnet. Also, I expected them to be printed magnets, not a small black magnet hot glued asymmetrically to the back of a piece of sheet metal. Barely sticks to the fridge. Overall, I cannot believe I paid $40 for a piece of crap that not only looks horrific but also isn't functional.
Patience with our large family during photo shoot.
Layout of the ordering website was clear and easy to navigate.
Face recognition feature allowing us to locate our graduate in the many photos you took.
Appreciated availability to all graduates' photos to locate other friends & another family member graduate.
Best Pricing reminders during my busy days kept me on track to get the photos organized with family members, then ordering on time.
Photos we rec'd were each cut quite differently, one from the next for centering of the subject.
Thank you for taking candid shots of our graduate during the walk to their seating areas.
Increasing the capture volume from 2–3 frames to a continuous burst during the peak parts of graduation would significantly elevate the graduate’s experience. A higher density of shots mitigates the risk of closed eyes or awkward micro-expressions and ensures every graduate has multiple high-quality, viable options
Purchasing just one photo
The photographer did not tell me my tassle was messed up and it looked bad in my grad photos and I can never retake my photos again and will forever have a messed up tassle in my grad photo.
I liket that your products are good quality and you have fast services.
They were very good pictures.
Quality of the photo. Too shiny. Very disappointed
I paid extra to have hair fly aways fixed and it did not get done. Also, picture was a little blurry. Disappointing.
It was easy tonuse
Photos that were taken with professors shows students and professors in green gowns, they were wearing black gowns. Why change the color?
Pictures were great and delivered quickly!
Very nice pictures.
Prices are insane.
There was a light behind the backdrop in many photos making the photo awkward. Wish the touch up on that mistake would have not extrude more expenses on a rather expensive package.
The post-stage photo op felt too rushed and lacked direction, resulting in poor photos. I suggest having a photographer take pictures before the ceremony while participants are waiting in line to walk across the stage. This would utilize our waiting time and eliminate the stressful rush.
I was very disappointed with the delivery of the photo. The photos were placed in the mailbox bent.
Lighting was good and quick turnaround once i ordered
I was really hoping for good pics as my son walked across the stage since we were so far away - and a good pic at the end but they are not good at all.
Good quality
Very fast
I thought the pricing was a bit high, but it is an accomplishment to remember. The process of ordering was easy and delivery was much quicker than expected. Thank you for capturing my daughter’s graduation!
Just bad pictures and if it’s that bad they shouldn’t be that much money