based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They looked amazing
I purchased digital copies of my pictures in November. When I went to download the photos the link said they were no longer available. I have emailed customer support twice since then and have received no response. So I am basically out $100 and never got my photos.
Fast delivery and good picture
Quality, communication, and speed of service
I appreciate this service being provided however I would have purchased more had the prices been more reasonable
The photos that were delivered had bright spots on my daughters face
I sent an email on June 3, 2026 requesting feedback on the 5x7 Graphic Plaque, but the image of your plaque and where the wording goes was very difficult to see on your website. I searched on your entire website and could not find a better image of what exactly the plaque looked like. I requested that we be sent us a PROOF of the IMAGE so we can review. I never heard anything back. We were sent our order in the mail. We were unhappy with the plaque and would have changed a few things differently not knowing what the layout looks like. Talk about a company that does not care!
Mike Last name removed
Email: Email address removed
Cell: Phone number removed
The pictures were great, but for the price, they could have offered more with the package
The pictures were excellent, with a lot of groups and poses that were memorable.
I never heard back on the email I sent regarding the file resolution I received. Email was sent on Friday May 12th. Here is a copy of what I sent.
Online Customer Service Request - Order ID VGPhone number removed0
Name removed Email address removed
Fri, May 22, 12:24 PM
to gradteam
Name removed
Email address removedPhone number removed646
I have a question about the file size for the photos. The JPG size for the gray background photos is only 602KB and 816KB. The outside back is 1.7KB. Are these the full resolution files? I ask because when I go to have 8X10 or 11X14 images printed I am told that because of the file size the photos may have some blur. I know my typical photo files are approximately 3-5MB to ensure I do not have that issue. Is there a way to get the full file resolution from when the photo was taken.
Thank you,
Name removed
Two photos arrived with bent corners and I reached out but no one replied.
I ordered a package, including an 8 x 10 of Ben on the stage during the ceremony receiving his diploma and shaking hands… And the picture is completely blurry!!!
I’m shocked!! I would love a photo of him during this special moment….. is there anyway you can send me another clear picture?
Eyes were closed in pictures
Price was reasonable and options were great.
Site is to confusing and edits do not work. Too expensive for just A DIGITAL copy. Wil not recommend
Good quality and price. Good packaging.
Pictures looked great! Ease of ordering.
I feel that $60 for a digital download is expensive , it would have been nice to get an actual print for that price.
All good 👍
I am very happy with my photos! The quality of the photos was excellent!!! It was easy to navigate in ordering, making, and adding changes to my photos. Your delivery time was exceptionally GREAT!
The photos you created will always be an everlasting memory of one of my life's greatest accomplishments.
I have only one regret, that is, I could not order them all!!!
Thank you!
The prices are a bit expensive
The photos taken were over exposed. There were 6 students with overexposed photos. Luckily, for the majorty of students, the photographer must have noticed and fixed their mistake. But, the six students were not offered a chance to retake their photos.
Customer service gave me the pdf of the overexposed photos for free and a discount on the three photos that were not overexposed.
To make it truly right, we, the families of the 6 students, should get all of the pdfs of the photos for free. Your photographer was the only one allowed to take the students' photos, so we have lost an opportunity and now face disappointment.
I never heard from anyone. Make it right be responding to me.
very easy to purchase and organized.
The red background with the gold frame didn't have the correct format, the gold frame was on the sides and on top, but not on the bottom.
I received them in my email less than a week after graduation. Ordering was very easy. Once ordered, I received them in less than a week. The prices were reasonable also. I also ordered digital prints and they were in my email by the end of the day.
Online ordering portal was awkward and slow, especially when trying to order multiple poses and sizes. However I was very grateful for the chance to buy some close up photos of my daughter receiving her diploma, which we could not take from where we were seated. Thank you for offering this!
The product descriptions are not clear at all!
I ordered the double pic and it came on this heavy backing??? I do like it, but it was not what I wanted.
The combinations of photo sizes to order was not good either.
Worked well
One of the shots was blurry and it wasn’t when I chose it and all of the photos were bent in the lower corner…poor packaging for the money I spent!