The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2026 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

You charge way too much for the photos that we I could’ve eventually gotten for free. I hope you guys go out of business soon.

Report a concern   July 3, 2026 — Rated 8 out of 10 by D.P. The Grad Team
What could we do to improve?

The pictures should not print darker than the proofs. Mine are a lot darker than I had expected.

Report a concern   July 3, 2026 — Rated 3 out of 10 by T.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Lower your prices.

Report a concern   July 3, 2026 — Rated 6 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are ridiculously high. $100 for 3 DIGITAL pictures? At least send maybe a 5x7 of each as well as the digital.

Report a concern   July 3, 2026 — Rated 7 out of 10 by J.O.M. The Grad Team
What could we do to improve?

Ensure all photos are visible in first album and offer package discounts up front to allow families to make informed purchasing decisions at one time

Report a concern   July 3, 2026 — Rated 3 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Expensive. Not a great resolution

Report a concern   July 3, 2026 — Rated 5 out of 10 by C.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo on the magnet were not clear at all. Doesn’t look anything like the original photo. I was expecting the magnet to look like the photo I sent.

Report a concern   July 3, 2026 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great shots! Ease of ordering and quick delivery time.

Report a concern   July 3, 2026 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Weren’t many pictures and weren’t many good ones. Very expensive.

Report a concern   July 3, 2026 — Rated 2 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my order yet.

Report a concern   July 3, 2026 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Easy and quick

Report a concern   July 3, 2026 — Rated 2 out of 10 by R.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Very cheap frame,that was broken when I received it.

Report a concern   July 3, 2026 — Rated 3 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I purchase pictures from May 3rd it July 3rd no pictures received. Very disappointed

Report a concern   July 3, 2026 — Rated 4 out of 10 by J.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are so expensive!!! They are not the best, and also looked different on your website and on print version.

Report a concern   July 3, 2026 — Rated 10 out of 10 by L.V. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   July 3, 2026 — Rated 5 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of pictures, price not worth

Report a concern   July 3, 2026 — Rated 3 out of 10 by R.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced digital downloads. Sent emails acting like it was the last chance to purchase at a discounted price then after I made my purchase a week later they again discounted the price 30%.

Report a concern   July 3, 2026 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Always a wonderful and seamless transaction, thank you!

Report a concern   July 2, 2026 — Rated 10 out of 10 by R.E. The Grad Team
What do you like about our products and services?

As a palestinian American, I absolutely loved the effort given to provide the Oregon Tech Stole with the Palestinian flag. It made a while world of difference on how myself and my family will remember that day, as well as my true love and appreciation of OIT dedication to Diversity and Inclusion. Thank you for a great graduation experience

Report a concern   July 2, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   July 2, 2026 — Rated 8 out of 10 by S.R. The Grad Team
What could we do to improve?

some of the photos were genuinely bad, i know it is tough with all the students but maybe take rapid sequences next time.

Report a concern   July 2, 2026 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

It was really great quality and I loved all the great angles you were able to catch of me at graduation.

Report a concern   July 2, 2026 — Rated 7 out of 10 by K.S. The Grad Team
What could we do to improve?

My son‘s photo was taken with one of his shirt collars hanging outside of his gown. For this price, I would’ve expected the photographer to pick up on those little nuances and fix them prior to taking photos.

Report a concern   July 2, 2026 — Rated 9 out of 10 by T.T. The Grad Team
What do you like about our products and services?

The photos are great & shipping was speedy! The prices are a little extreme in my opinion. I only ordered one photo due to the cost. I had already paid an extreme amount for senior photos.

Report a concern   July 2, 2026 — Rated 9 out of 10 by H.A. The Grad Team
What do you like about our products and services?

Picture looks good and professional.

Report a concern   July 2, 2026 — Rated 10 out of 10 by D.M.S. The Grad Team
What do you like about our products and services?

Quality of work

Report a concern   July 2, 2026 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

Photo is taken perfectly. I ordered one and it arrived in the mail promptly.

Report a concern   July 2, 2026 — Rated 9 out of 10 by J.Y. The Grad Team
What do you like about our products and services?

Picture clear and well aligned

Report a concern   July 2, 2026 — Rated 5 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Your picture prices are way to high I would’ve bought more but couldn’t afford it

Report a concern   July 2, 2026 — Rated 6 out of 10 by H.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The images were very expensive to purchase


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