based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
beautiful pics and came very fast!
Great quality photos. Graduate was in focus, was prepared to have their picture taken, and had the key moments captured (receiving diploma, hand shake with Pres/Dean, candid shot immediately afterwards).
I would have loved a picture of myself and the President when receiving my diploma
I would like to have all my photos in digital form but I did not find that option. If you have it, please let me know the cost, and I will pay for.
The pictures came out pretty bad. I also sent an email about it but never got a response.
I never received my order. Please send
Lots of options available.
You are way too expensive for the quality of photos that we received. It was highly disappointing.
I’m sorry to say so but your service has been absent—almost 100%. I bought early (on time) after you first released the images. I bought a small package but paid right away and got the downloads. With all of the image protection software (the moving image across the proof), I could not tell that one picture of my student’s face was blurry…especially around his eyes. I emailed right away through your system to ask that someone look at the image and perhaps use some graphic software to sharpen the image or at least make it good enough to use as an image (it is unusable because of the blurriness of his face). The email replied back that someone would be in touch with me. There has been NO contact—you took payment, gave me the images and NEVER followed up. I then emailed again to follow-up and heard back nothing. After a few days, I called the phone number on the email. Someone answered and said that you all had been very busy and that someone would get back to me…never heard back anything. NO image correction, no email, no call, no follow-up. I purchased on 05/31/2026, paid in full, sent an email, sent a follow-up email, called, and then waited and waited and waited. Now it’s almost too late to even send out this image in a card to family. Bad service….and I’ve given you multiple opportunities to provide good customer service. I only have the option of disputing the charge because I only got 2/3 of what I paid for….not happy. Sorry to say. -Jane Last name removed Phone number removed. It’s not too late to fix this; however, tomorrow is a month and that’s been long enough.
The process was extremely rushed. We didn't really get to set up properly for a family photo, and that's clear in the result. Yes, I bought the family photos because I want the memory, but they're very poorly staged.
Also, because of the way it was handled, I didn't really get to see my daughter walk across the stage. We were being shepherded around from the family photo session. A once in a lifetime moment . . .
Ease of selection, quality of pictures
I purchased two prints for my son's graduation at Missouri State University. When we received them the envelope was bent from being placed in a normal size mailbox. If there was a thicker cardboard included in the envelope, it would have prevented the crease in his 8x10 photo. Also, his face is blurry in both pictures. It is like the pictures focus was the flag in the background which was sharp and clear. I did email stating all this and asked how we could get to a resolution but no response yet.
That they sent reminders, and one more chance to purchase - did you forget somebody.
Ordering options are easy to navigate through.
The pictures capture the moment the graduate their accomplishments has been fulfilled! The huge smiles!!!
The rushing to purchase before discount expires, which I didn’t use. The background could have been better with AUM Graduate on the photo. They were a bit pricey given today’s economy
great photos- easy to use site
Very fast! My pictures came back weeks before they were supposed to. Thanks Grad Team for the quick shipping.
Well, I felt the prices were high and when I ordered two prints, I could not place the order in one transaction, which meant I had two separate transactions and had to pay shipping two times for what should have been one order. Further, when I reached out to the provided customer service address, I was told that I needed to figure out who the actual photographer was and go to them, that that your company was only the distributor or some such. I was also told no one else had this issue and was I sure I ordered correctly. AS if I have never ordered anything on line before. I found the response lacking.
I was very pleased with the wide variety of photos and the extremely fast turn around. I was incredibly impressed with how many photos that were captured of my son, considering the vast amount of students that were being photographed. The photos were excellent quality and I would definitely recommend The Grad Team.
The only minor concern that I had was that we were charged for eyeglass glare correction for the same pose with different backgrounds. As the graduate appears in front of a greenscreen and the backgrounds can easily be changed, it seemed that it was a bit pricey to have to glare removed from the same pose, just because the background changed.
I paid an extra fee for touch ups but nothing was touched, wouldn't recommend this business
It would have been nice to know the cost upfront before signing up to receive the photos
The Grad picture session that is scheduled for individual photos ahead of graduation wasn't what I was hoping for. It felt like cattle being herded. There wasn't a variety or individuality to the photos. Each person was given a gown and quickly pushed through the photos. For the lack of variety, I wasn't impressed and then the cost was a shock altogether. I spent $200 for a few digital files, not even prints! The whole experience was just not what I was looking for.
When nailing the pictures please place them in a plastic sleeve and then in a harder stiffer mailer.
My photos arrived in a paper envelope and photos got wet and curled up where they were wet. I will say that the customer service lady that I spoke with was very kind and helpful and made a reorder. I had photos of how they arrived but she said it wasn’t needed The next group of photos came pretty quickly and was in a thicker mailer and arrived dry. The mailer did get a bit wet but kept the photos dry.
Thank you for the great customer service
Your prices are outrageous.
I wish I had a better seat so I wouldn’t have needed to pay you for a decent photo of my son receiving his diploma.
I took some graduation pictures for my son Albany State University Damani Last name removed. You cannot even see his eyes there is a glare of light in them. Pls can you replace the pictures with something else or remove the glare. Thank you.
I asked months ago to have my order corrected and have followed up twice with no reply. For as expensive as the photo's are, I would think it would be a simple fix given all the information was provided. Order #VGPhone number removed3 if you ever want to correct my order.
Easy to share link with family and easy to shop/receive images. I also thought the photographers tracked photos well and tagging people appropriately.
The photo setups on the lawn were great and the services ran very smoothly. We were impressed with the organization and so happy with the photos.
Where is my order?
Where is the tracking information and email correspondence?
I got couple nice pics but there are many pics that were taken with my friends that never appeared and I looked at ALL the pics