based on 7917 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm surprised that the company would sell and send a photo with a bad caption. I did get a replacement but it's hard to believe that would happen in the first place.
Easy to use, ample selections. Good quality and responsive service
Very expensive. I already spent tens of thousands on tuition and everything that goes along with it. Photos of one of the biggest achievements of my life should not cost hundreds of dollars.
The pictures were good quality
The cost of the photos was insane. $60 for a digital picture without touch ups should be criminal.
Great quality and price. Quick delivery.
Good variety
Too many emails. Way to many
I ordered online… and the hot nozhing. Had a hard time looking up contact numbers. Then I was told the pictures arrived at the address only to find another order form. Something must have gone wrong.
Product great but too many emails even after I had ordered and received my order.
I like that you can take the photos I wasn't able to get close enough for
I should have edited the photos, it was unclear to me how terrible the unedited photos would be delivered. My Granddaughters face appears to have bulges and bumps, her hands don't look real.
Stop being so persistent in sending reminder notices about ordering photos. We had already ordered and continued to receive multiple messages (often more than one in a day) urging us to take advantage of discounted order rates.
Also, we were disappointed that the official photo of our son was taken in some conference room with messy coat racks and other items in the background. There was no backdrop and we could not find any way to order photos with the background edited to replace the ugly scene with a more professional looking backdrop.
Overall, we felt the value for the money we paid was lacking.
It took way too long to receive the products. Almost a month.
Easy to navigate the website. While the company made an error on the picture I purchased the customer service team owned up on it and printed a new one without issues.
Received emails for photos timely. Great photos. Easy to order and then received photos and downloaded.
The pictures were beautiful, lots of options, good pricing, received in good time, good quality.
How quickly the proofs were available to see and to purchase.
Convenient & easy
Overall, I was happy with the experience and the quality of the photos. My main feedback is regarding the pricing, particularly the digital package — $300 for 15 images felt quite high. I’d encourage you to consider offering more flexible or tiered options for digital files, as that was the biggest sticking point for me.
The picture was printed too light and I felt that the photo should have been edited to account for the lightness.
It came quickly. Very easy process
My first shipment of photo prints were very damaged. The packaging for shipping them is very inadequate.
The grad plaque looked good.
Received the photo's much sooner than expected! Great quality.
Picture packages had a wide variety with decent price.
Very professional, timely response to problems that came about, excellent quality in the pictures
Choose different variety packs with different poses ex: maybe someone would like all poses but can't have them in a pack
The length of time to receive the product took a long time.