based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The email I received seemed very nice, but the issue was not resolved.I still have not received the product that I paid for. I purchased photos on July 3. I still have not received them.
Yor digital pricing is ridiculous.
I bought the fly away hair touch up for one of my pictures and it literally did nothing to the hair. Plus that one picture, it looked to fake and edited plus no hair fix. It was my least favorite picture despite paying the most money, and also was the one of me standing with my diploma. So pretty disappointing. All the other pictures were fine.
Prices are way too expensive. To spend over $200 on 6 digital pictures that I would have download and print myself, it extremely disappointing and outrageous.
Also, I wasn't able to combine my daughter's OSU commencement ceremony pictures from June 13th with her School of Psychological Science graduation celebration June 11th pictures in one package. It would have had to be 2 different packages.
The photos are great however the prices are too high for most students. I future you can consider having the university charge reasonable graduation where you'll then be paid from. Otherwise, charging separately scares away many graduates and they end up getting pics taken by phones (not best quality but acceptable) or in photo studios which is cheaper.
That I had plenty of time to purchase the photos and that I was offered a discount on the downloads which helped a lot. The quality came out great!
Make more backgrounds available on pictures. I had to pay an extra $15 to get a background I liked. I think more choices would have been helpful.
Great photos and easy to use website
Clear directions on how to select a photo and the particular features.
Pricing
Great close up shot, timely delivery.
The quality of the photos could be much better, the photo that I paid for, to be on the plaque looks darker. I think I could have gotten a much better picture with my cell phone.
Second, I don't remember seeing bigger pictures to be on the plaque, the only size seems small. You might consider giving an option for bigger sized pictures to be on the plaque.
Thanks
Rajesh Last name removed
The pictures were clear and done how I requested. Thank you for capturing the day!
The photographers just took the pictures. There was no prep or suggestions to zip the gown up, hold the degree higher, switch locations for lighting. Pictures with other people in the background. It was extremely difficult to choose a picture to purchase. The best picture with lighting and angle had other people in the background.
Too overpriced. 100 dollars for 3 photos is ridiculous especially with the cost of all the other accessories that were already purchased
I am writing to express my dissatisfaction with the final photos and prints I received. The work looks very unprofessional.
My face appears extremely shiny because of an aggressive filter or edit applied to the images. It looks like a generic effect was applied to all the photos without checking the actual result before printing them.
Because the final quality does not meet professional standards, I would like to request a full refund.
The prices were surprisingly high. I did not receive a link to the graduate ceremony pictures for his master's degree. Overall, the quality was very good and much better than I could take myself.
Photos arrived bent in half. Emailed customer service twice and have not received a reply.
Zero stars for customer service.
I would like a replacement, please!
The photographs that were taken of me were all terrible, and the staff were just trying to take the photos and move on, didn’t care about whether the photos were good or not. The setup for the photos were terrible, had you facing the sunlight so you literally couldn’t keep your eyes open. On top of all that the photos were WAY overpriced. Ridiculous.
The photos were of good quality. I did not expect any photos and the fact that you had a variety of my son was very impressive.
The pictures are of great quality and the delivery occurred in a ti sky manner.
The grad photos were posted quickly after the event. The photographers picked up our interactions and I loved the photos. I wish there was a better back drop for the grad (formal) pictures and with family.
Everything, from Friday night to the Saturday ceremony, it was well organized. Thank you
The staff was incredibly friendly. We loved the versatility of settings- especially outdoor
The number of proofs and the quality is incredible
Easy ordering process
I made my order on 5/18 and still have not received the purchase items
Ordering went smooth and was very happy about that.Picture came promptly. Picture looked great!
Thank you 🙂
The prices for digital photo downloads were very high.
We identified < 3 usable photos.
Less emails reminding me to get my pictures. I liked the pictures and was happy many moments were captured. But I believe I received almost an email per day reminding me to go get the pictures or purchase my package.
Some photos were blurry. Too many of the same pose with different backgrounds. Would like to have more of my grad walking on stage. One stage photo had a light streak but I ordered it anyway because you only had 2 stage pictures. Website is not the most user friendly either.