based on 8418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The disappointment lies in the grad not realizing where the photos would be taken, so they couldn't look/smile at the appropriate time.
Also, my son had his eyes closed in two of the posed photos taken before the actual ceremony. So, it would have been nice if those were retaken, which I know is hard with so many graduates, but I don't want to purchase pictures with closed eyes.
Less impressed. Shabby editing and poor quality of pictures delivered. Next time, allow graduants to just pay for the soft copies only.
Even worse, I had only three, less important moments photos, out of all the events. Awful
Fabulous picture with fabulous back drop
N/A
I ordered on January 2 but still have not received my downloads on January 15
All pictures were just as advertised
Recieved portrait. For the cost did not feel had to pay extra for a few hairs on the shoulder. It should have been done for free.
The photos were awesome
I paid for glare removal and the image was not corrected so I had to call customer service to have the photos corrected and re-sent. The customer service person was very helpful but it would have been a better experience if it was corrected the first time.
I requested "glare removal" for a very obvious glare from a bright light in the image. There were no other glares and my son does not wear glasses. The order form did not have a comments section so that I could explicitly indicate that the glare was from the bright light. No correction was made and I had to re-order.
Fast delivery
Very easy even for the folks that didn’t attend the practices.
Better pricing and Free Shipping for Big orders and a tracking number
Remove the pixelation. Reduce pricing.
We are very happy with the picture quality. The price was a bit pricey for what we got.
Cleaner and more professional looking finishing touches on merchandise.
The pics came quickly and were well protected.
Thx for the once in a lifetime event
Ease of ordering
Great photos- quick delivery
The regular pictures are much too expensive. Please at least have a cheap option for downloading the pictures ($15 - $20 for all pictures together), so that grads can get them printed elsewhere. Thank you.
I felt pricing was high for single photos
Good pictures and quick delivery. Cost should be lower.
Maybe more communication regarding order processing and shipping, etc.
I have reached out for assistance twice via email now and I have yet to receive a response. I paid for photos, received no email confirmation, and never received my photos either. I feel like I was basically robbed of $130 and I am constantly harassed by emails and texts about my photos. I am sending another email today, in hopes that I can get literally any response about my order.
I remember taking multiple photos, and less than 5 were available for view. I took a few while sitting in the crowd, and I was never able to see or purchase these photos.
Plastic vs glass on paired pictures, truly cheap.
That I have a few options to choose from.
The pictures weren't very clear and on the dark side.
The packages to choose from didn’t have different variety. There wasn’t much with 4x6 or if you wanted more wallets you didn’t get the bigger size pictures. Also, it would have been nice to have pictures of them sitting down watching the ceremony some candid shots. These could have been offered for a cheaper price so we could have them as fillers and not always with posed pictures.
The picture was awful. Our phone pictures were better. So disappointing.