based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was great it's been like family
Pictures are blurry
Continuing to send me emails regarding feedback requests is wasting my valuable work time. I ordered pictures and paid for them. That should have been the last correspondence from your organization. I feel that i need to start billing you for my time to respond to your unsolicited emails.
GREAT QUALITY AND RECEIVED THE ORDER IN A TIMELY MANNER
The photos are great. The service was timely & our family is pleased with the outcome.
I've been waiting weeks for the pictures I ordered to arrive!
The posed photo with the diploma holder is VERY blurry.
The candid photo when receiving her diploma holder is unflattering/taken at the wrong moment.
The whole photo process was so quick that there wasn't any time for direction or fixing things. There was only one picture I felt was decent so I bought that for my family but the rest weren't great. The prices for prints are also wildly marked up. Like I know you have to make a profit but sheesh.
Picture quality wasn't that great
Photos were great. Looked like it went smoothly. Good communication
Super expensive!
Beautiful photos, truly, but overpriced for the digital copy. Would happily pay $20. $30 would be high but it’s a special occasion. $50 just seemed ridiculous. Thanks.
I ordered 2 5X7 portraits, wallet size, and 2 magnets. I never received the magnets.
Fantastic quality.
Great pictures and good choices for the price.
I paid for a retouch and everything is too shiny (primarily face), I was hoping for a recolor on the diploma because the picture was white instead of maroon.
Great photos and was happy to purchase them. Better digital packages would be great that includes downloads. Way overpriced for photos, but it is what it is.
I paid to remove the stray hair that was put in front of my face ive emailed twice and called twice. No responses. These are expensive pictures and I would like this situation to be fixed ASAP please.
I appreciated the willingness of The Grad Team to correct a flaw in a photo I purchased. Their Customer Service was very pleasant, and their response was timely.
I was able to navigate to my student’s photo within her graduating class of 400+ however I could not locate an option to add to Cart to make a purchase. I tried to access o phone and laptop. Both unsuccessful. One attempt was on a day where there was an option to get 15% off. I attempted to access. Again both unsuccessful. I forfeited the discount offering.
Thank you for requesting the feedback. Perhaps a few opportunities to enhance the purchaser’s experience
Very prompt. No mistakes. A wide variety of photos to choose from. Very reasonable prices.
My only complaint.....
If hoods, cords, etc. are visibly messed up and you notice, please tell the graduate to quickly fix it.
Great selection of options and quality pics!
I like the quality of the photos and the affordable pricing options.
Better deals on photos
The photographers were not that accurate. One option they sent us to chose from had my daughter in the background, not the lead photo. Also, they did not do a good job of centering the photos when the did their poses in front of the "curtain".
Great pics! Easy process
You only took 2 poses. To change it up you cropped them to have a close up and the backgrounds were not anything overly impressive. Two were very similar in a dark grey, the better one had the American flag.
All individual pictures of my daughter were with her eyes closed!
Easy to order online and the plaque I received was beautiful. Quality was excellent.
The pictures were incredible of our daughter getting her Master's and your service was so fast! Great job and great service. Many thanks.