based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great!
The problem we had was the envelope was folded in half. Even though it clearly stated on the envelope not to fall. We have not been able to straighten out the center of the photo. But the photo itself is beautiful.
Picture looked great
$60 for a digital download of ONE photo!? Absolutely ridiculous. We’re in $100k of debt from going to this school and we can’t even get a a free photo of one of our biggest accomplishments. Absolutely sick.
I. Didn’t got the order that I placed
I ordered 2 photographs and a magnet. One photograph was fine. One photograph I was blurred out and the focus was on another girl. I don’t think it looked like that when I ordered but I could be wrong. I never received the magnet.
The promptness and quality of my photo. I am however still waiting on mt magnets. Any idea how much longer?
I wanted to have my pictures on the frame but I clicked the wrong one and spent $200+for downloading pictures 😢
I ordered a key chain and a mug But still have not seen it or heard anything Via call or email from the company.
Customer service not easy to reach. Has taken too long to receive product. Today is week 4 waiting for magnets with no specific delivery date available. Only told that is usually takes 3-5 weeks. Seems like a long time to wait when CVS could have them ready in an hour.
Fast shipping and quality photos
Thanks!
Both digital and printed photos were grainy and low resolution.
The pictures were very nice quality. I thought the photographer did a very nice job trying to catch the handshake and exchange of diploma.
The prints were very expensive. The digital option which is how everyone uses pictures now were outrageous. I was very disappointed in the price.
I would have bought more pictures but could not justify the cost. I used the ones my family had taken.
The prices are not reasonable. However, I understand the concept. Other than that the pictures were ok…. Thank you
Photos arrived bent in the corner and wallets were not edited to remove the tassel from face
The pictures turned out really nice.
Everything!
Several of the images I received are blurry.
The clear picture
The pictures are great and the service is fast.
The products we ordered was fast shipping and very good quality and reasonably priced.
I sent an email stating my disappointment with the quality of the photo and never heard back from your team. Bad customer service.
My items never arrived and I have no contact information.
The photographers were amazing and the photos were perfect.
I have not received the file with my son's grad photos as of yet - but you are sending me a survey !!
Better package options
Beautiful photos.
I got confused on the filter or no filter option.