based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was hard to see how good the pictures were and nothing to do with you but with all the money I’ve paid them I would think we could get one picture for free
Quick finish process of photos
And different specialty products
The price.point was a little expensive for me.
The plaque is good quality and beautiful! The customer service team is easy to reach with questions and very helpful. My pictures came in quickly and look great!
never received the magnets.
Nice pictures, received them quickly
Laminated photos do not look good. I'm disappointed in how distorted they turned out.
Did not like photos at all!!!!!’
I requested to have the Oregon State University with the black and white background. And the word State got cut off at the top of the picture.
$100 for three digital photos is a rip off
Thanks
The photo is really blurry. So a focused picture would be nice. It's not too bad if you are farther away from it!
I paid for one photo to be touched up. There was zero visible difference from the second photo. Wasted $10 for literally nothing.
Different backgrounds
very expensive for the quality
Your service was ok. However, I feel it would be easier for others to use the photo provider with whom their institution has partnered.
The item description was not very clear
I thought the picture would be more centered in the frame more like a photo rather than a cover
Choice of backgrounds very li.ited and not to appealing
Team didn’t notice/fix wardrobe issues despite having multiple people working by the green screen. Facial recognition didn’t find me in group photos, had to find via my friends tagged in them
Loved the wood plak, beautifully done!
I have not yet received downloads I purchased nor response to earlier inquiry that I had not received.
poor quality photo
The photographers were very kind and professional. They did a good job with the pictures.
Send confirmation of delivery clearly.
Happy with the pictures.
The packages are either too big or not enough and very expensive. When trying to customize to get additional poses there aren’t any small packages for that. I would like to see a little more variety for the different packages.
The photo quality was awful. It was not at all as sharp as shown in the digital image you sent.
The photos were shipped in a flimsy envelope usps. They photos were therefore all bent and warped when received. I did call the Grad Team and left a message which a return call was never made. After spending $290 on a photo package, you would think the packaging and shipping would be a top priority.
I made the photos work by setting them under a heavy book for a couple of days. I would not recommend the Grad Team and suggest DU find another company.