The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 28, 2023 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

They were very crisp pictures and captured a great smile from my daughter.

Report a concern   July 28, 2023 — Rated 7 out of 10 by A.G. The Grad Team
What could we do to improve?

Hi we received our daughters pictures in the mail. Even though the envelope specifically Do not bend. The mail courier put our package in the mailbox and it was bent. I wish the packaging the company used to send pictures were in box form so that graduates pictures would not bend. Her pictures came out great but was disappointed and really upset when we received her pictures ruined by being bent.

Report a concern   July 28, 2023 — Rated 10 out of 10 by V.R.A. The Grad Team
What do you like about our products and services?

The best quality and easy to choose

Report a concern   July 28, 2023 — Rated 0 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I received less than sub par photos and when I emailed in to ask about a correction- my email was not responded to.

Report a concern   July 28, 2023 — Rated 7 out of 10 by G.D. The Grad Team
What could we do to improve?

price

Report a concern   July 28, 2023 — Rated 3 out of 10 by B.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive and takes way to long to receive product.

Report a concern   July 28, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

The quality was excellent! And it was delivered in perfect condition.

Report a concern   July 28, 2023 — Rated 5 out of 10 by K.E. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures was blurry when we received it in print.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

It was easy to order, the pictures were of excellent quality and the printed products were fantastic.

Report a concern   July 28, 2023 — Rated 9 out of 10 by E.R.B. The Grad Team
What do you like about our products and services?

We loved the photos and paper they were printed on. They looked much better then the example prints online. I would like the option of ordering single smaller prints then 5x7.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.C.C. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   July 28, 2023 — Rated 2 out of 10 by L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed on how dark the photo I received as well the quality of the tassel frame . I expected it to be as per advertised on the website. The price I paid did not match the quality of either products.. Lower your prices or improve in the quality of your products. Very, very disappointed with this service and many of my friends and family are too.

Report a concern   July 28, 2023 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

The pictures are good. Ordering was easy. Pictures and downloads came very quickly. It’s nice to have pictures from the graduation capturing those moments that we couldn’t have gotten otherwise.

Report a concern   July 28, 2023 — Rated 10 out of 10 by Y.O. The Grad Team
What do you like about our products and services?

Very happy with the products! 👍

Report a concern   July 28, 2023 — Rated 7 out of 10 by K.G. The Grad Team
What could we do to improve?

I wanted to be able to order small pictures, like a 4x6. picture quality was great!

Report a concern   July 28, 2023 — Rated 1 out of 10 by G.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Many pictures are out of focus, something you won't know until after purchase.

Report a concern   July 28, 2023 — Rated 0 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received our order? Not sure why?

Report a concern   July 28, 2023 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Prompt, courteous service

Report a concern   July 28, 2023 — Rated 5 out of 10 by T.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor customer service and poor quality of photos as well.

Report a concern   July 28, 2023 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

The clarity and swiftness of the photos being sent out!

Report a concern   July 28, 2023 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were blurry from the photographer.

Report a concern   July 27, 2023 — Rated 4 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not very good and arrived bent. Perhaps a new set wouldl be nice.

Report a concern   July 27, 2023 — Rated 1 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

It wasn’t a very flattering picture, with her hair and shadows on neck below chin. I am not sure a retouch would have taken care of it. I was quite disappointed. All the proofs were that way.

Report a concern   July 27, 2023 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Reasonable prices, able to purchase ala cart, quick delivery.

Report a concern   July 27, 2023 — Rated 5 out of 10 by D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos of my daughter all have other people in them.

Report a concern   July 27, 2023 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Customer service was great. Explained my question & made it easy to order. Order came in very quickly.

Report a concern   July 27, 2023 — Rated 9 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Good quality, good pricing. You need to let us parents and grandparents know how to reach you and buy those grad photos
I had a hard time finding the site.

Report a concern   July 27, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Picture clearity, frame work everything was awesome

Report a concern   July 27, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Delivered fast

Report a concern   July 27, 2023 — Rated 8 out of 10 by W.N. The Grad Team
What could we do to improve?

better prices. very expensive for an email photo.


Privacy Policy