The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2023 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quick service. Reasonable price

Report a concern   August 4, 2023 — Rated 5 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

We enjoyed the quality of the photos however the package choices were not to our liking. We wanted to be able to purchase individual prints size 4x6 of the photos we liked, as well as a few 5x7 prints.

Report a concern   August 3, 2023 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures weren’t great and way too expensive. I took better pics with my phone.

Report a concern   August 3, 2023 — Rated 0 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

They were poor quality pictures

Report a concern   August 3, 2023 — Rated 9 out of 10 by T.K. The Grad Team
What do you like about our products and services?

Everything was fine, but would have liked an opportunity to order a package of different images instead of individuals.

Report a concern   August 3, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Responsible prices. Likes the shots!

Report a concern   August 3, 2023 — Rated 0 out of 10 by G.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn't receive order

Report a concern   August 3, 2023 — Rated 0 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Composition of several pictures was disappointing. All of the picture taken on the field while my daughter was getting her diploma had issues. Either one or both subjects was not looking at the camera. Also photography team did not take time to have her set down her phone and water bottle as I saw some of the others did. And several have a person in the background looking at the camera too. Unfortunately none of the diploma pictures are great. I was hoping for an edit to at least remove the odd person, was told I would need to call and see about paying for an extended edit, which seems odd as it was not my mistake.

Report a concern   August 3, 2023 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

There was multi photo opportunities

Report a concern   August 3, 2023 — Rated 3 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were very expensive as a recent graduate and not all of them were available in a timely fashion.

Report a concern   August 3, 2023 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive, low quality pictures that you can never reproduce. On realizing I needed another photo I learned that it can not be scanned due to low quality. Very disappointed.

Report a concern   August 3, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

I received ny pictures; i love them.
Thank you again.

Report a concern   August 3, 2023 — Rated 7 out of 10 by M.R. The Grad Team
What could we do to improve?

Thank you!

Report a concern   August 2, 2023 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

They were fine

Report a concern   August 1, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

We were very pleased with the pictures. The color and quality was great.

Report a concern   August 1, 2023 — Rated 10 out of 10 by L.R.C.C. The Grad Team
What do you like about our products and services?

Very good photos. We loved!!

Report a concern   August 1, 2023 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my online $00 plus photos ordered from Saturday, May 13, 10:00 AM CT from North Dakota State University - please respond to email at
Email address removed
Thank you!

Report a concern   July 31, 2023 — Rated 5 out of 10 by E.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Images were too shiny and photographs were very expensive.

Report a concern   July 31, 2023 — Rated 10 out of 10 by Q.L. The Grad Team
What do you like about our products and services?

The quality of the photos and the order process was easy.

Report a concern   July 31, 2023 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I recently placed an order for a metal keychain, but I'm facing a couple of issues with it. Firstly, the picture part doesn't stick properly to the keychain, and secondly, the picture itself has poor lighting, making me look excessively bright.

Report a concern   July 31, 2023 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I tried to order the magnets in black and white filter, and they did not arrive in such a condition. They were in color and not what I had ordered.

Report a concern   July 30, 2023 — Rated 5 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Face recognition didn't correctly choose me on some of the photos.

Report a concern   July 30, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Photos are crystal clean and bright!

Report a concern   July 30, 2023 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Maybe this is my fault, but when I ordered graduation photographs for my daughter, I did not realize that the background would have Oregon State printed all over. I did see that when I ordered, but I thought it was there to protect your copyright and that the Oregon State words would be removed from the photograph. I do not want to give the photograph to anyone or frame it for myself.

Report a concern   July 28, 2023 — Rated 0 out of 10 by B.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture was worse than a picture I could print myself. It was fuzzy and the quality of the photo paper was subpar.

Report a concern   July 28, 2023 — Rated 10 out of 10 by P.T. The Grad Team
What do you like about our products and services?

My order arrived in a timely manner and was intack.

Report a concern   July 28, 2023 — Rated 8 out of 10 by O.S. The Grad Team
What could we do to improve?

Nothing

Report a concern   July 28, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It's expensive!!

Report a concern   July 28, 2023 — Rated 4 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Ridiculously overpriced. Graduation is a special day and college is expensive enough. Why not sell reasonably priced photos (inclusive pricing that allows folks of reasonable income to actually purchase)? Far more product would be sold and it can't possibly be THAT expensive to print (meaning profit intact -> likelihood of increased sales).

There is no morally justifiable reason to price gauge this badly.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.D.H. The Grad Team
What do you like about our products and services?

Thank you for capturing that special moment.


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