The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8746 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 18, 2024 — Rated 0 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing needs to be more affordable

Report a concern   January 18, 2024 — Rated 4 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Standing still pictures were shot at an upward angle (from under the chin) too much.

Report a concern   January 18, 2024 — Rated 7 out of 10 by C.L. The Grad Team
What could we do to improve?

Cost

Report a concern   January 18, 2024 — Rated 3 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the digital downloads wasn't what I would expect from professionals.

Report a concern   January 18, 2024 — Rated 1 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Trying to login and find the pictures afterward was a pain, there were people with QR code at the event but they walked on the outsides and those of us who had to stand on the inside lines were not able to get it. If there was an email blast included in all the commencement emails that would have been easier to distribute

Report a concern   January 18, 2024 — Rated 7 out of 10 by J.D. The Grad Team
What could we do to improve?

I just don't have anyone graduating again anytime soon. The photos were great and I'd order again.

Report a concern   January 18, 2024 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos on stage were not from the correct angle. Looked like clipped from a video recording. These are once in life time events and you guys messed it up.

Report a concern   January 18, 2024 — Rated 5 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was not centered on graduate and got the back head shot of the director handing out the diplomas

Report a concern   January 18, 2024 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

It was quick and easy

Report a concern   January 18, 2024 — Rated 9 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Quality of products is nice

Report a concern   January 18, 2024 — Rated 5 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices too high for quality of photo. Lighting made face look somewhat blurred. Too bright.

Report a concern   January 18, 2024 — Rated 10 out of 10 by R.T. The Grad Team
What do you like about our products and services?

you captured a very special time in my life and they look amazing. Thank you so very much!

Report a concern   January 18, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

The photos were clear

Report a concern   January 18, 2024 — Rated 0 out of 10 by R.D. The Grad Team
How did we disappoint you and what can we do to make things right?

These pictures are extremely expensive.

Report a concern   January 18, 2024 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 18, 2024 — Rated 4 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo too small for the Last name removed

Report a concern   January 18, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The pictures came out lovely! Very easy to order.

Report a concern   January 18, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 18, 2024 — Rated 2 out of 10 by G.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are nice but the pricing for just a digital photo is absurd. $70 for one digital photo just doesn’t make sense

Report a concern   January 18, 2024 — Rated 5 out of 10 by T.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I’m not sure who this falls on- the picture I ordered came to me grainy and seemed somewhat unclear. It’ll be fine but for how much everything costs lately, I would have expected higher quality than what my iPhone would take.

Report a concern   January 18, 2024 — Rated 2 out of 10 by P.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were obviously rushed. No time or effort was put in to them. This is extremely disappointing being that our children only graduate once and it would be nice to have one decent picture of our daughter. Perhaps schedule picture more than an hour prior to the ceremony.

Report a concern   January 17, 2024 — Rated 8 out of 10 by M.F. The Grad Team
What could we do to improve?

One of the pics we chose as an 8x10 turned out blurry. Should’ve been mentioned that it wouldn’t blow up well. With option to pick another frame instead. Little disappointed in that for the cost.

Report a concern   January 16, 2024 — Rated 6 out of 10 by V.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were extremely high.

Report a concern   January 16, 2024 — Rated 10 out of 10 by W.G. The Grad Team
What do you like about our products and services?

The grad team provides many product options to choose from

Report a concern   January 14, 2024 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

In the sit down photo, ny son's eyes were closed. I thought with digital photos, that could instantly be seen so another picture could be taken.

Report a concern   January 14, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The pictures were fine. I wish there had been more to choose from. I had one pose so chose that one and then one as I was being hooded.

Report a concern   January 14, 2024 — Rated 10 out of 10 by D.J.T. The Grad Team
What do you like about our products and services?

Fast and easy, delivered on promise.

Report a concern   January 14, 2024 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

The pictures offered for our graduate were outstanding, and the quality received did not disappoint!

Report a concern   January 13, 2024 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

Good quality pictures

Report a concern   January 13, 2024 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Timely, professional, quality


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