The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Good quality photographs. I really like the pearlized finish. Ordering was easy and delivery was quick.

Report a concern   July 27, 2023 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Quick delivery

Report a concern   July 27, 2023 — Rated 1 out of 10 by D.A.F.T. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter’s pictures were awful. Off center and too far away.

Report a concern   July 27, 2023 — Rated 10 out of 10 by W.S. The Grad Team
What do you like about our products and services?

Fast, quality photos

Report a concern   July 27, 2023 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Amazing pics.

Report a concern   July 27, 2023 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

The picture seem personalize, and we’re clear and precise

Report a concern   July 26, 2023 — Rated 2 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were very blurry. I could not tell just how much because of the logo imprinted on the proofs. Perhaps it was just a poor quality that was sent to me that I used to print 5 x 7 prints for myself and the grandparents. I was extremely disappointed for the amount of money that I spent for digital copies that resulted in terrible prints.

Report a concern   July 26, 2023 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

Nice graduation pictures & choices of backgrounds.

Report a concern   July 26, 2023 — Rated 5 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I called several times & left message Re: I have twins & need help trying to mix pictures, but no one ever called me back. The other reason was I needed help Re: all one of my sons photos his tassel was hooked around his ear, but the options was to have tassel removed. So again that’s why I need help, but never rec’d a call back.

Report a concern   July 26, 2023 — Rated 10 out of 10 by E.W. The Grad Team
What do you like about our products and services?

nice quality and many choices

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Pictures look great. Such a special day. Nice to have a picture to remind me of that special occasion.

Report a concern   July 25, 2023 — Rated 1 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed with the quality of the photos. The pictures taken with my camera were much better than the professional ones. I regret spending so much money on the photographs. They were definitely not worth the price I paid.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Fast and clear

Report a concern   July 25, 2023 — Rated 8 out of 10 by J.L. The Grad Team
What could we do to improve?

The two pictures I ordered are great.
The question i just answered is how likely I would tell other people to order, I suppose I would but for college, a parent doesn't really have a lot of contact with other parents in regards to photos. I would say it's more of a personal choice if an order is placed or not.

Report a concern   July 25, 2023 — Rated 4 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The background on the picture included seating that was empty, but still took away from the picture of such a HUGE day. But how could I not buy the photos since it was a HUGE event. The money I spent on pics and the options given did not seem equally balanced.

Report a concern   July 25, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

You captured great pictures!

Report a concern   July 25, 2023 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Products are way too expensive, and the quality (and delivery time) wasn't great.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Easy to order and quick delivery.

Report a concern   July 25, 2023 — Rated 5 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prints were very expensive. I only bought them because they were better than the ones i had taken on my phone. The backgrounds were a bit odd on 2 of them. Would like more school focused backgrounds.

Report a concern   July 25, 2023 — Rated 4 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices of the photos were outrageous. I would have purchased more if they were more reasonable.

Report a concern   July 25, 2023 — Rated 5 out of 10 by L.L.I. The Grad Team
How did we disappoint you and what can we do to make things right?

It was a tad overpriced

Report a concern   July 25, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

I was unhappy with the way my graduation pictures turned out; there was some strange discoloration on my sash. I reached out to customer support, the pictures were touched up, and resent. The replacement photos are excellent! Thanks for handling this keepsake of my once in a lifetime moment!

Report a concern   July 25, 2023 — Rated 8 out of 10 by R.C. The Grad Team
What could we do to improve?

Offer sales or discounts of some kind.

Report a concern   July 25, 2023 — Rated 10 out of 10 by J.S.R. The Grad Team
What do you like about our products and services?

Quality pictures. Multiple backgrounds.

Report a concern   July 25, 2023 — Rated 4 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad photo editing....my child's face was chnaged..skin looks orange....

Report a concern   July 22, 2023 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Shipping was extremely slow with no communication. I sent an inquiry which went entirely unanswered. And when my photos showed up they were in a flimsy damaged envelope with one piece of cardboard inside and nearly every photo has edge damage and bends. I expected better quality for the cost of this package.

Report a concern   July 22, 2023 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

Prices were a little high and the photo was blurry that I received. I liked the angle of the shots.

Report a concern   July 22, 2023 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Overall picture quality was mediocre at best. I felt like if I had taken the picture with my own camera, the quality would have been better - especially for the price of the photo. Coloring appears to be more dramatic than necessary - almost too much vs the natural scene it was supposed to be. Not horrible, but not commensurate with the cost of the photo.

Report a concern   July 21, 2023 — Rated 5 out of 10 by G.M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The angle was not good and you could hardly see my son

Report a concern   July 21, 2023 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Quality of photos and ti.ely delivery.


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