The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8747 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 13, 2024 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Timely, professional, quality

Report a concern   January 13, 2024 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Easy to select photos

Report a concern   January 12, 2024 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Grad photo was taken and my eyes were closed, such a pretty photo but my eyes were closed! I was very bummed to see that the photographer didn't notice as it was very important for me to buy those photos on my special day but couldn't because my eyeeesss were closed :(

Report a concern   January 12, 2024 — Rated 8 out of 10 by P.P. The Grad Team
What could we do to improve?

I was pretty satisfied. Some of the clarity around the packages could have been improved I suppose

Report a concern   January 12, 2024 — Rated 1 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo came out dark, we wrote an email request for a replacement but have not heard back from the studio. We did pay extra to adjust the color toning.

Report a concern   January 12, 2024 — Rated 7 out of 10 by L.B. The Grad Team
What could we do to improve?

The special order items were not high quality at all. One was missing a piece

Report a concern   January 12, 2024 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

The photos came back quickly, and the quality was perfect as promised.

Report a concern   January 12, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

great photos of important moments

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Quality and options.

Report a concern   January 12, 2024 — Rated 9 out of 10 by S.E. The Grad Team
What do you like about our products and services?

good pictures taken at time of receiving diploma. liked the variety of backgrounds offered. liked the choice to purchase digital copies of pictures

Report a concern   January 12, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Everything. I’m extremely satisfied

Report a concern   January 12, 2024 — Rated 10 out of 10 by G.G. The Grad Team
What do you like about our products and services?

Super fast shipping and user friendly website.

Report a concern   January 12, 2024 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Great memories captured and prompt service

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

you provided just what I needed and wanted

Report a concern   January 12, 2024 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

The pictures were very good

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The photos are good quality with many options to choose from

Report a concern   January 12, 2024 — Rated 8 out of 10 by L.S. The Grad Team
What could we do to improve?

Nothing, everything was great. Pictures are good and clear. Received in a timely manner and were reasonably priced!

Report a concern   January 12, 2024 — Rated 7 out of 10 by S.C. The Grad Team
What could we do to improve?

I paid for some touchups on photos, couldn’t tell any were made.

Report a concern   January 12, 2024 — Rated 5 out of 10 by E.I.H. The Grad Team
How did we disappoint you and what can we do to make things right?

We bought pictures because it was graduation day, but the pictures were washed out too light, and we shouldn't have to pay for that to be refinished.

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.M.M. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   January 12, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Great quality and very professional

Report a concern   January 12, 2024 — Rated 5 out of 10 by H.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture I received was a photoshopped image on a green screen and it was blurry. I feel that should have been specified before ordering. They did offer to replace the image however I already had purchased the only other image available. I feel I should have been offered a refund,

Report a concern   January 12, 2024 — Rated 5 out of 10 by F.T. The Grad Team
How did we disappoint you and what can we do to make things right?

way too costly

Report a concern   January 12, 2024 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Loved the portrait and great service and fast delivery

Report a concern   January 12, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Purchasing options and pricing.

Report a concern   January 12, 2024 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Good quality and quick service

Report a concern   January 12, 2024 — Rated 2 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

My tassel frame is damaged. Ordering instructions are not clear. It didnt say that the photo was included so now I have 2 photos.

Report a concern   January 12, 2024 — Rated 7 out of 10 by R.G. The Grad Team
What could we do to improve?

Proportions off. Face of graduate out of proportion in 8 x 10 photo I purchased. Camera appears to have been too close to graduate.

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

AWESOME TEAMWORK❗❗
WELL ORGANIZED ❗❗❗

Report a concern   January 12, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The photos were very good. A good assortment of sizes to pick from. Thanks for your service.


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