The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Thank you, Bonnie

Report a concern   July 20, 2023 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

I am happy to have a picture of my son to commemorate this day

Report a concern   July 19, 2023 — Rated 10 out of 10 by B.I.R. The Grad Team
What do you like about our products and services?

Beautiful products but kind of expensive. The process to order was kind of difficult but the shipping was quick and efficient

Report a concern   July 19, 2023 — Rated 5 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Clearer picture of receiving degree on stage.

Report a concern   July 19, 2023 — Rated 4 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are dark and not clear. Touch-ups are definitely needed.

Report a concern   July 19, 2023 — Rated 10 out of 10 by K.O. The Grad Team
What do you like about our products and services?

The photos were exceptional! Thank you!

Report a concern   July 19, 2023 — Rated 10 out of 10 by C.U.W. The Grad Team
What do you like about our products and services?

Fast and easy! Great quality!

Report a concern   July 19, 2023 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

I was very pleased with the pictures I purchased from you.

First name removed

Report a concern   July 19, 2023 — Rated 0 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were taken in a rush and I did not get all of my pictures shared with me at the end of the event.

Report a concern   July 19, 2023 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

The pictures were great and when I called to have my link refreshed I received excellent customer service.

Report a concern   July 19, 2023 — Rated 0 out of 10 by J.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for stray hair removal that was not done. Also, I sent a message regarding this and no one ever replied.

Report a concern   July 19, 2023 — Rated 10 out of 10 by T.K. The Grad Team
What do you like about our products and services?

easy to view and order just what I wanted

Report a concern   July 19, 2023 — Rated 2 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive the correct photo I ordered.

Report a concern   July 19, 2023 — Rated 2 out of 10 by S.T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos are worst, i paid 150$ for 6 photos which are not at all worth it.
And yes making business is good but just remember reduce some prices so that everyone will be able to purchase.

Report a concern   July 19, 2023 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting is awful, with a shine on the name of the University diploma held by the graduate. I know you have to work fast, but lighting can be corrected early at set up with test shots.

Report a concern   July 19, 2023 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Very quick and excellent customer service

Report a concern   July 19, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I was able to filter to just my daughter's photos without having to go through all the photos to find her. Great feature.

Report a concern   July 19, 2023 — Rated 9 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Easy process, good packages, good prices

Report a concern   July 19, 2023 — Rated 7 out of 10 by A.M. The Grad Team
What could we do to improve?

No recommendation at this time

Report a concern   July 19, 2023 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are ridiculous. $50 for a digital download??? The photos weren’t even that good! My phone takes better quality photos.

Report a concern   July 18, 2023 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Prompt, very nice the finished product

Report a concern   July 18, 2023 — Rated 10 out of 10 by H.K. The Grad Team
What do you like about our products and services?

Excellent job

Report a concern   July 18, 2023 — Rated 8 out of 10 by T.E. The Grad Team
What could we do to improve?

Lower pricing a little.

Report a concern   July 18, 2023 — Rated 5 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Bought the handshake pic bc it was only one but my grad was half cut off (it was way too zoomed in). If was better, would have gotten the file. Didn’t buy the tassel pic bc the tassel was in his face (wish it had been decent pic!)
Was glad to have the one, though! Delivery was fast and packaging was good.

Report a concern   July 18, 2023 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Quality of photos and products offered were very good.

Report a concern   July 18, 2023 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Great job capturing multiple photos with high resolution and nice lighting and color. Fast turnaround, easy ordering, and reasonable prices!

Report a concern   July 18, 2023 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Where is the electronic file of my daughter's graduation picture?

Report a concern   July 18, 2023 — Rated 0 out of 10 by W.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are way over priced. Why take advantage of college students who you know would want to share this special occasion with friends and family?

Report a concern   July 18, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality, timely arrival after ordering.

Report a concern   July 18, 2023 — Rated 1 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Good photos but way overpriced.


Privacy Policy