The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2023 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Accurate and Prompt receiving order

Report a concern   July 9, 2023 — Rated 5 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I received only part of my order.

Report a concern   July 8, 2023 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Ordering was easy and I received my photos quickly.

Report a concern   July 8, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   July 8, 2023 — Rated 4 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer refused to retake my photo without my glasses. I did not order because I didn't want my glasses on. The photo and quality for the price should have been less in price.

Report a concern   July 8, 2023 — Rated 0 out of 10 by H.T. The Grad Team
How did we disappoint you and what can we do to make things right?

My order arrived in an envelope without any protection. No cardboard or plastic slip enclosure around the pictures to protect them in shipping. The envelope arrived damp and wet in spots. Pictures had to be laid out to dry. Very disappointed.

Report a concern   July 8, 2023 — Rated 10 out of 10 by M.W.S. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   July 7, 2023 — Rated 0 out of 10 by V.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Lower prices!

Report a concern   July 7, 2023 — Rated 9 out of 10 by C.R. The Grad Team
What do you like about our products and services?

They are beautiful, excellent quality.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

They camed as described and in a timely minor. I got exactly what I ordered and was pleased.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Took many attempts to get the isfuessbd errirs with my order resolved.

Report a concern   July 7, 2023 — Rated 9 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Price

Report a concern   July 7, 2023 — Rated 0 out of 10 by C.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the pictures for graduation was beyond ridiculous. $50 or more for ONE digital download is price gouging at its finest. I know photographers spend a lot on cameras and lenses, etc., but to have a markup like that for such a special occasion for new grads that are already financially strapped is not ok.

Report a concern   July 7, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

You're products were very good! I'm still waiting on the engraved plaque though.

Report a concern   July 7, 2023 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

Very simple process

Report a concern   July 7, 2023 — Rated 10 out of 10 by M.A.H. The Grad Team
What do you like about our products and services?

The pictures were great! I ordered 4 of them!!

Report a concern   July 7, 2023 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

The quality was better than expected. I especially liked the candid shot of my son.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

They got the pictures here quickly.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital pics were horrible quality

Report a concern   July 7, 2023 — Rated 9 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The pictures are great

Report a concern   July 7, 2023 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Quick turn around. I ordered pictures of my grandson online and received them a few days later. The magnet arrived a week or so after that. All items were excellent. I would buy from again. Thanks.

Report a concern   July 7, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Good pics

Report a concern   July 7, 2023 — Rated 1 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I cropped pictures that I needed and received uncropped pics. It was also very hard to distinguish which packages were which( original, gloss, etc.) Some packages were decent, but I didn't have the opportunity to create my own package to fit my budget. To make things right I would like more pics of myself and magnets. I paid out a lot of money for 4 items.

Report a concern   July 7, 2023 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures have glare in the reflection/ glare off his glasses in both indoor pictures. This to me would not be a touch up, but an issue created by the camera. We will not use these 8x10's for display due to the issue.

Report a concern   July 7, 2023 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Fast inexpensive and very good photos

Report a concern   July 7, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

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Report a concern   July 7, 2023 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

It was easy to view our photos and place an order. The quality of the photos was great. They captured the happiness of our graduate.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

1 print was not centered. All prints were not available for purchase at the same time

Report a concern   July 7, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Very nice pictures and extremely quick delivery

Report a concern   July 7, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Pictures all turned out great and I like the purchasing options


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