The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   June 30, 2023 — Rated 6 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my two pictures was lost, but I suspect that the photographer was having camera troubles (as there was a pause between my picture and the next student). I could not blame this service under those circumstances, but I also wouldn't go out of my way to recommend this service either.

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Clearness

Report a concern   June 30, 2023 — Rated 0 out of 10 by Z.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were blurry and I paid so much for them

Report a concern   June 30, 2023 — Rated 3 out of 10 by E.A. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures didn’t look good. Had stuff on if. For $130+ I expected some clean pictures

Report a concern   June 30, 2023 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

The purchase process was very easy and the quality of the photos were good.

Report a concern   June 30, 2023 — Rated 2 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

You are highly over priced. And you know you can be because People are going to buy their grads photos regardless of the price.

Also the names were completely off. We had to scroll through many many photos to find the ones of my daughter. You would think for the price you could get it right

Report a concern   June 30, 2023 — Rated 7 out of 10 by B.N. The Grad Team
What could we do to improve?

Pictures were great, but when you put 8 wallets, I didn't realize it was only 8 small photos. Most places I ordered in the past would put 8 wallets which was 8 sheets of 4 which totaled 32 pictures to pass out to family and friends.
When I got my daughters Keychain in the mail, the picture was on the bottom of the package and not in the Keychain. So I had got some glue and glued it back in.
Overall I would recommend your company..

Thank you

Report a concern   June 30, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 30, 2023 — Rated 0 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra to get the glare off of my glasses. And they came same as taken with glare and all. Waste of money.

Report a concern   June 30, 2023 — Rated 9 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Good photography and several options

Report a concern   June 30, 2023 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Very easy to navigate and make my decisions.

Report a concern   June 30, 2023 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Make all digital products more cost efficient for customers, and don’t resort to price hiking the customer out of convenience of the CEO and/or executive administration of the company. Period.

Report a concern   June 30, 2023 — Rated 0 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Still waiting for my order from June 8th? OrderID: VGPhone number removed5 and OrderID: VGPhone number removed0

Report a concern   June 30, 2023 — Rated 0 out of 10 by M.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I called your office and got a very snotty girl who informed me, "We're in California, we have nothing to do with Colorado". I explained the number I called was taken from the email sent to me by the school - and she hung up on me.

I asked as well as texted a quesion, as to whether there was a promo code available - to no avail. I received a text from grad images and ordered 3 digital images - at $50 a piece! they were honestly, sub par. But as he isn't graduating again, I'm stuck. $150 for 3 digital images is larceny, I will empower my friends and family with children in higher education - to employ higher zoom capable cameras and shoot their own shots in the future.

BTW, this isn't a "one off" as you also shot my other sons Law School graduation 2 weeks prior, and there wasn't even a salvageable high priced pic in the mix.

My suggestion? Hire skilled photographers, employ intelligent people to answer your phones and re-evaluate the exorbitant fees for fast click photography.

Report a concern   June 30, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Good Pictures. My only complaint is how many times your copywrite message goes across the picture. You do not get a good look at the pic.

Report a concern   June 30, 2023 — Rated 4 out of 10 by E.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Out of focus photo

Report a concern   June 30, 2023 — Rated 10 out of 10 by C.D.W. The Grad Team
What do you like about our products and services?

Pictures were excellent outstanding job!

Report a concern   June 30, 2023 — Rated 5 out of 10 by P.G. The Grad Team
How did we disappoint you and what can we do to make things right?

you didn't disappoint. We only needed one copy.

Report a concern   June 30, 2023 — Rated 0 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I have been emailing Customer Service for the Grad Team and received no response. I received my photos ordered. However, I ordered three key chains and never received them.

Report a concern   June 30, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Numerous choices to choose from. Prices are reasonable. Quick shipping.

Report a concern   June 30, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

I thought the pictures were very well done

Report a concern   June 30, 2023 — Rated 2 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My sons colored sashes were messed up in every picture. Why wasn't this fixed for him? He told me the guy said he fixed them. Obviously not.

Report a concern   June 30, 2023 — Rated 9 out of 10 by N.G. The Grad Team
What do you like about our products and services?

Good photos and prompt service

Report a concern   June 30, 2023 — Rated 8 out of 10 by T.W. The Grad Team
What could we do to improve?

more single selections

Report a concern   June 30, 2023 — Rated 10 out of 10 by S.A. The Grad Team
What do you like about our products and services?

The picture that I received was exactly what I thought it would be!

Report a concern   June 30, 2023 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I still don't have the downloads I paid for. I spent 150.00 for 3 downloads and still don't have them almost a month later.

Report a concern   June 30, 2023 — Rated 7 out of 10 by A.V. The Grad Team
What could we do to improve?

I order pic and only got 2 , I missed the magnet , I email the grad team but i didn’t get no answer! Maybe by this way you can check my order

Report a concern   June 30, 2023 — Rated 3 out of 10 by A.S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was expensive compared to the quality.

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

variety of packages and easy to view and order


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