based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of my two pictures was lost, but I suspect that the photographer was having camera troubles (as there was a pause between my picture and the next student). I could not blame this service under those circumstances, but I also wouldn't go out of my way to recommend this service either.
Clearness
Photos were blurry and I paid so much for them
My pictures didn’t look good. Had stuff on if. For $130+ I expected some clean pictures
The purchase process was very easy and the quality of the photos were good.
You are highly over priced. And you know you can be because People are going to buy their grads photos regardless of the price.
Also the names were completely off. We had to scroll through many many photos to find the ones of my daughter. You would think for the price you could get it right
Pictures were great, but when you put 8 wallets, I didn't realize it was only 8 small photos. Most places I ordered in the past would put 8 wallets which was 8 sheets of 4 which totaled 32 pictures to pass out to family and friends.
When I got my daughters Keychain in the mail, the picture was on the bottom of the package and not in the Keychain. So I had got some glue and glued it back in.
Overall I would recommend your company..
Thank you
Great pictures
I paid extra to get the glare off of my glasses. And they came same as taken with glare and all. Waste of money.
Good photography and several options
Very easy to navigate and make my decisions.
Make all digital products more cost efficient for customers, and don’t resort to price hiking the customer out of convenience of the CEO and/or executive administration of the company. Period.
Still waiting for my order from June 8th? OrderID: VGPhone number removed5 and OrderID: VGPhone number removed0
I called your office and got a very snotty girl who informed me, "We're in California, we have nothing to do with Colorado". I explained the number I called was taken from the email sent to me by the school - and she hung up on me.
I asked as well as texted a quesion, as to whether there was a promo code available - to no avail. I received a text from grad images and ordered 3 digital images - at $50 a piece! they were honestly, sub par. But as he isn't graduating again, I'm stuck. $150 for 3 digital images is larceny, I will empower my friends and family with children in higher education - to employ higher zoom capable cameras and shoot their own shots in the future.
BTW, this isn't a "one off" as you also shot my other sons Law School graduation 2 weeks prior, and there wasn't even a salvageable high priced pic in the mix.
My suggestion? Hire skilled photographers, employ intelligent people to answer your phones and re-evaluate the exorbitant fees for fast click photography.
Good Pictures. My only complaint is how many times your copywrite message goes across the picture. You do not get a good look at the pic.
Out of focus photo
Pictures were excellent outstanding job!
you didn't disappoint. We only needed one copy.
I have been emailing Customer Service for the Grad Team and received no response. I received my photos ordered. However, I ordered three key chains and never received them.
Numerous choices to choose from. Prices are reasonable. Quick shipping.
I thought the pictures were very well done
My sons colored sashes were messed up in every picture. Why wasn't this fixed for him? He told me the guy said he fixed them. Obviously not.
Good photos and prompt service
more single selections
The picture that I received was exactly what I thought it would be!
I still don't have the downloads I paid for. I spent 150.00 for 3 downloads and still don't have them almost a month later.
I order pic and only got 2 , I missed the magnet , I email the grad team but i didn’t get no answer! Maybe by this way you can check my order
Photo was expensive compared to the quality.
variety of packages and easy to view and order

Great quality