based on 9925 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pricing outrageous
Not the correct photo of my kid.
The pricing
The price for a download was extremely expensive. Wish I could have purchased all of them but it wasn’t affordable. The options were many but most of them weren’t framed well and often had things in the background that took away from the main focus of the picture, but cost was what I found ridiculously over priced for just the download. Not an actual photo, or having it framed, it was just the download.
Difficult to reach anyone for help.
I wanted to find out of my son’s tire could be fixed (fill in color where it was crooked), this could have been caught be the photographer.
I also didn’t like that you couldn’t really see the clarity of the photo from the proof. I adored off after I received them they could be returned if I wasn’t happy, but never heard back.
Received rating due to location. Florida native not sure if services are available in my area
To take more photo shots of all the graduates. Take your time.
Prices are over rated for off colored, miss centered, blurry pictures.
The photos were gorgeous and the prints were great!
You were able to capture photos I was not able to. Thank you!
Way too expensive. Taking advantage of families by charging so much.
The quality was excellent and service was great.
Pictures were nice and affordable
The program has been very disorganized and very unsupportive to the students
Good quality pictures!!
I have emailed you many times w question and never got an answer. I need help. I did not know the labels you prompt us to input for digital photos would appear in white at the bottom of the image. I want to remove the label as i put in the file name for the lable and now it shows up on the image. How can I remove this?
The pictures are beautiful. The colors are sharp and clear.
Not having a reasonably priced downloadable JPG as an option.
Great photos taken- got the up close view I wasn’t able to get. Quick turn around time
Good Quality!! Do I also get mail copy to send to my friends?
Thank you, First name removed and Isabella
Personally I would like the money back since I paid so much for photos I could have done better myself, but I trusted the school would contract a company that would hire decent photographers and have honest business practices. I took fewer photos that day because I though GradImages would've done a good job.
The prices are way too high. The quality of the photos is sub par. The fact that my photos were taken without care or skill by the photographer and then I would have to pay to have them corrected feels like a money grab. The composition of my shots in front of the step and repeat were poor and most didn't even follow the rule of thirds. The photographer had me stand in front of a gold backdrop while I'm wearing gold regalia and rushed through the photo. They were more interested in getting done than getting the job done correctly.
There was significant glare on the diploma cover in all of my photos. I didn't pay for the photo retouching because I wasn't sure that blown out spot could even be corrected. some photos were off-center - why would I pay for that? Charging over a hundred dollars for photos that still need cropping and retouching feels like a scam. Taking photos correctly the first time should be the goal of every photographer, charging us to correct preventable mistakes only incentivizes poor work.
Digital images should also not be that expensive, especially given the quality and lack of care in taking the photos.
You already store the images on a server for a period of time, whether we intend to buy them or not - this means you could make them either free or much more affordable. Making the purchase of digital images more expensive than any package of prints is bad business.
Everything was easy to do. I just wish the packages were a little cheaper.
Priced too high
The printed pictures we received were blurry with low quality.
Lots of options.
nice prints but there's a weird white edge on the left side only on every shot i ordered. wish you had gotten my student outside while in line instead of only the person before and after him.
It’s far more expensive than digital photos should be. The selection was minimal and the quality was wanting
Beautiful photo captured at Graduation! Clear excellent quality. And my order arrived very quickly! Thank You!!
The photos were quickly available & priced fairly. Delivery was also fast.
The pictures were terrific and purchasing was a breeze.