The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

The pictures were outstanding. My first batch came bent and you replaced them with no hassle.

Report a concern   June 29, 2023 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

My son graduated mechanical engineering from LSU-his pictured came back surgery the cap and gown that looks blue instead of purple-very poor quality and we spent over $100

Report a concern   June 29, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Great pictutes

Report a concern   June 29, 2023 — Rated 1 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The commencement letters and writing are white, small and blends in with picture which makes it hard to see.

Report a concern   June 29, 2023 — Rated 0 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm just not in position that I'd be recommending these services.

Report a concern   June 28, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive my order. My registration code is NJP7AJXR. I ordered and paid via PayPal on May 26.

Report a concern   June 28, 2023 — Rated 1 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that I received are grainy. Ordered 4 - 5 X 7 photos of the same picture and they are the best quality. But took many myself that day.

Report a concern   June 28, 2023 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of my prints that I ordered are very blurry. I understand that I did not do the touch ups that I had to pay extra for but I was disappointed in the quality.

Report a concern   June 27, 2023 — Rated 0 out of 10 by Y.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not revived my digital photos that I purchased

Report a concern   June 27, 2023 — Rated 10 out of 10 by L.D.A. The Grad Team
What do you like about our products and services?

The photos turned out nice!

Report a concern   June 27, 2023 — Rated 0 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the photos they were excellent, haven't received the frame with the tassel holder.

Report a concern   June 26, 2023 — Rated 7 out of 10 by P.H. The Grad Team
What could we do to improve?

Prices for pics are expensive.

Report a concern   June 26, 2023 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

The team was professional and made me feel special because their efforts which showed out in their work.

Report a concern   June 26, 2023 — Rated 9 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Available in digital form.

Report a concern   June 26, 2023 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

It has taken many phone calls and emails to get this company to send me the correct pictures of my daughter. The original prints were sent without proper packaging so were damaged (bent corners) and the download was of the wrong pose. I received 2 subsequent downloads which were incorrect (one of the pose and both without the "glass glare" removal (something for which I paid extra)). The replacement prints had the glass glare so were not usable. Then, the company ignored my request to fix these issues and send me both the prints and the download with the glare removed, something I had paid for. It was not until I threatened to call my credit card company and dispute the charge that I received a response. They sent me the download last week and are telling me that I will get the right prints (right pose and glass glare removed) in 2-3 weeks. So, not only has this taken my time and effort, created stress but I still don't know that I will get what I ordered and paid a lot for as I await the prints. The other impact is that I have been unable to send announcements out since I did not have a usable download. This was not a cheap package and to have this lack of quality, multiple errors, lack of responsiveness, etc. is unacceptable. I would not recommend this company to anyone! I just hope that I will get the prints I ordered and paid for but it is ridiculous that this will take over 2 months because of their incompetence.

Report a concern   June 26, 2023 — Rated 5 out of 10 by R.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photoshop for the background makes the hair look gray in some portions. Additionally the cap was cut off in the picture. Also the photos are ridiculously expensive.

Report a concern   June 26, 2023 — Rated 8 out of 10 by T.W. The Grad Team
What could we do to improve?

They sent the wrong picture on my magnets. I talked to a person who is supposed to take care of fixing this error. Otherwise, I felt they did a great job!

Report a concern   June 26, 2023 — Rated 6 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t see proofs & price

Report a concern   June 26, 2023 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

I ordered pictures and a digital image. I got the pictures very promptly, but never received the digital image. I also did not receive a receipt for my order. When I ordered the pictures, I was never asked for my email address or to set up an account, which seemed odd. I had to send an email to customer service. The response was fast and my digital image was sent, but I never did get my receipt. I think you should improve the ordering system so that the customer sets up an account and these things don't happen.

Report a concern   June 26, 2023 — Rated 10 out of 10 by D.E. The Grad Team
What do you like about our products and services?

Easy to order and quick return

Report a concern   June 26, 2023 — Rated 3 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish there was more picture poses on graduation day. I know time was limited but I feel like adding 2 more poses would have been ideal. The background of the picture with the President was a little dark. The backgrounds of the pictures on that green screen were not very well chosen. I would rather have a green screen of something on campus. There are numerous beautiful landscapes and buildings that could have been used for that purpose. Why not get the campus photographer involved with this task?
The announcements were ok, they were not engraved and looked a bit inexpensive. Some of them were received damaged and those were replaced immediately. Thank you for that.
The timeline of getting the grad cap and gown and returning it was very limiting. We wanted to take pictures off-campus and were hindered by rain.
The timeline for picking pictures and ordering them was too short. We were traveling after graduation and couldn’t get a good view on phone of the pictures. We would have appreciated a few more weeks.
Thanks for listening!

Report a concern   June 26, 2023 — Rated 7 out of 10 by K.S. The Grad Team
What could we do to improve?

Nothing at this time. Pictures were great and came quickly.

Report a concern   June 26, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Ease of ordering

Report a concern   June 26, 2023 — Rated 0 out of 10 by L.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photography: I ordered and paid for an upgrade fee for touch up/ flyaway hair to be fixed on a photo. The request was never done. I called and spoke to Cece who forwarded the request via email. Ten days later, I never received the updated photo. I emailed again and one week later I still haven't received an updated photo.

Report a concern   June 26, 2023 — Rated 7 out of 10 by R.W. The Grad Team
What could we do to improve?

Nothing really. Maybe offer a downloadable with purchase.

Report a concern   June 26, 2023 — Rated 10 out of 10 by L.P.L. The Grad Team
What do you like about our products and services?

pictures were beautiful and captured the moments I couldn;t

Report a concern   June 26, 2023 — Rated 9 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Captured great pictures during the ceremony. Received printed photos quickly. Cost of packages is a bit pricey.

Report a concern   June 26, 2023 — Rated 5 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture with getting diploma eyes shut!
Picture with The head of civil engineer eyes closed again! Pictures with him, receiving his ring with the Mike the tiger eyes closed again!! I did order it bc it was the only one !!!
They caught him walking on stage That’s the only one I ordered-
And one I ordered a really nice man from Lsu took
by mike the tiger cage and took pictures which those two were good- I know it’s quick but take a bunch of pictures because of this reason -

Report a concern   June 26, 2023 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Lots of options and got them very faat

Report a concern   June 26, 2023 — Rated 5 out of 10 by Y.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I am still missing the rest of the photos I ordered. Can someone please call me at Phone number removed? Thank you


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