The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 2, 2023 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Pictures were great quality and customer service is outstanding!

Report a concern   February 27, 2023 — Rated 0 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Egregiously expensive and takes too long to get access to your photos.

Report a concern   February 27, 2023 — Rated 10 out of 10 by V.H. The Grad Team
What do you like about our products and services?

My grandson's pics came back shortly after graduation and were very good, you got the pictures we couldn't, so thank you very much

Report a concern   February 26, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are not very well taken of my son. The stage receiving was horrible and the quality of the photos are not very professional. Expected better for the price paid out. Long delay in being able to order. Son didn't gwt email for months

Report a concern   February 25, 2023 — Rated 4 out of 10 by C.F.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for retouch and I did not like the lookof my eyelids. I even see a bumpin the left upper eyelid...dissapointing

Report a concern   February 24, 2023 — Rated 8 out of 10 by P.D.H. The Grad Team
What could we do to improve?

I'm always looking for a cheaper option but you guys did a great job with the pictures and keeping tabs on timing and when to expect the goods.

Report a concern   February 24, 2023 — Rated 2 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were included in my selection that weren’t of me at all.

Report a concern   February 24, 2023 — Rated 0 out of 10 by J.P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was damaged in two corners! Should have packed it better. Very unprofessional job.

Report a concern   February 24, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

easy to order and the turn around was very speedy

Report a concern   February 24, 2023 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 of our daughter arrived bent and the image is smeared looking

Report a concern   February 23, 2023 — Rated 8 out of 10 by E.L. The Grad Team
What could we do to improve?

matted option on pictures

Report a concern   February 23, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

It was quick and answered

all my questions

Report a concern   February 23, 2023 — Rated 9 out of 10 by K.S. The Grad Team
What do you like about our products and services?

would like additional poses

Report a concern   February 21, 2023 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

The pictures were awesome, capturing pictures of my son smiling were better than I could have expected. The photographers did a great job. Keep up the good work.

Report a concern   February 20, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

nice photos

Report a concern   February 20, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good customer service

Report a concern   February 18, 2023 — Rated 0 out of 10 by G.F. The Grad Team
How did we disappoint you and what can we do to make things right?

It would have been nice if the photographer waited for my tassel to stop swinging or told me it was. Looks dumb.

Report a concern   February 17, 2023 — Rated 7 out of 10 by C.B. The Grad Team
What could we do to improve?

Capture better shots

Report a concern   February 17, 2023 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   February 17, 2023 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Quality of prints

Report a concern   February 16, 2023 — Rated 4 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not like the finish on the photos at all. Too much money to have spent on photos we are not satisfied with.

Report a concern   February 16, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   February 13, 2023 — Rated 2 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Not accessible.

Report a concern   February 13, 2023 — Rated 3 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

It was confusing on how to place order, options available, etc.

Report a concern   February 12, 2023 — Rated 8 out of 10 by A.K. The Grad Team
What could we do to improve?

have more than one actual picture of the person.

Report a concern   February 10, 2023 — Rated 0 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my photos I purchased

Report a concern   February 10, 2023 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I took better pictures with my phone, halfway up and centerfold. Also, there was a reflection on the diploma so we couldn't see it and the one pretty good pic had the girl behind her in it.

Report a concern   February 10, 2023 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Came quickly

Report a concern   February 10, 2023 — Rated 5 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are not professional appearing at all. The photo of her accepting her diploma, too dark, out of focus and NOT good quality at all. I captured a screen shot from the online streaming that was better quality. Seriously. The price for these are unreasonable.

The photo of my daughter walking with two other students outside, shows one student looking at her phone and the other's eyes closed. No cropping for professional pictures?
The photo of her alone with various backgrounds is grainy.

I'm disappointed I wasted my money on these. I don't mind paying for professional pictures that are professional ..
A refund of some portion would be appreciated~

Report a concern   February 10, 2023 — Rated 9 out of 10 by C.A. The Grad Team
What do you like about our products and services?

The picture came in a timely matter and was easy to order. Thank you


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