based on 7913 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your products are obscenely expensive. The digital photo was sent as a jpeg. Why would you make me pay that much for a digital photo and not send the RAW or at least something better than jpeg!?
The pictures were of great quality. Also I received the pictures in a very timely manner
Good presentable quality!
I didn’t get to see any of the photos with my classmates taken with the professors. Would have liked to have seen one at least.
Cost for a digital image is very high. While I understand that the $50 cost is likely all I will ever order, I only ordered one image of the day because of this high cost.
Quality
I have emailed The Grad Team multiple times to fix my issue with my picture. I asked for the logo and lettering to be removed since they were off- center. Instead of removing them the rep zoomed in and cropped it out. Now my face looks huge and I didn't want that at all. I have emailed for months. This still isn't resolved. I called the office and they couldn't help either because they didn't have access to college pictures. Worst experience ever!
Very fast and affordable.
I have emailed you twice to replace my order since the red took over all my photos. Not one person has contacted me back.
Professional
The photographer was very kind and willing to take multiple photos, but $60 to download one image is ridiculous.
It was great pictures and easy to process
The picture quality on one of my pictures is terrible. It is blurry. I ordered 2 - 5x7 photos and one of them is very blurry and poor quality. Either you do not check your prints before mailing them out or just do poor quality prints. Either way, I paid way too much for a blurry picture.
Great pictures. Quick.
Pricing of photo packages; digital downloads were extremely expensive
My order arrived promptly and accurately.
I have not received the a digital copy of my graduation photo. Please advice. Thank you.
Please contact our customer service team and we will make this right for you.
https://thegradteam.com/help/
Very nice and affordable.
Easy and affordable.
great service.
Nice quality and speedy service
It’s way too expensive
Very good photos
My eyes were closed in most choices. That's something that could be checked even in a fast paced situation.
The picture quality was pretty good.
I love the pictures and they came back so fast.
Improving quality and not making it look like people are plastered on the screens. Photo quality seems like the pictures were taken with an old android.
I would have liked a formal picture after goofing without the mascot.
I sent you an email and I made an order and I still have not received anything that tells me that the order is in progress or even received but the money has come out of my credit card account. Very disappointed with your website and lack of customer service even understanding that it is a holiday.
My pictures were not up to par. The photos were clear on the phone but the prints were very blurry