The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7899 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 8, 2022 — Rated 0 out of 10 by B.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Pure exploitation. Expensive and even pictures are in poor quality

Report a concern   December 6, 2022 — Rated 6 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I felt rushed and it was disappointing that I didn't get an opportunity to pose the way I wanted to on such an important occasion 😔

The photo wasn't horrible, but it could have been better.

Report a concern   December 3, 2022 — Rated 2 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer needs to pay attention to detail. My tie was over my shoulder under my gown, which was clearly visible

Report a concern   December 3, 2022 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

The photographer was great, took the time to make sure I was comfortable before taking the pics and then made sure I was happy with them afterwards! Great quality as well.

Report a concern   December 2, 2022 — Rated 8 out of 10 by J.L. The Grad Team
What could we do to improve?

I thought it went well. There was alot of moving parts involved. There was a lady who informed all of the graduates of how the process would flow. Thanks for that. Then, there was another individual assigned to our group that had the process flowing a different way other than what we were all informed. It was still easily accomplished, just created a short spell of confusion. Thank you all for everything you helped me with.

Report a concern   December 2, 2022 — Rated 0 out of 10 by R.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Products are fine but prices are like paying too much for concessions at a movie theater. Feels like they are taking advantage of a captive audience.

Report a concern   December 1, 2022 — Rated 4 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   December 1, 2022 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Great service and quick

Report a concern   December 1, 2022 — Rated 6 out of 10 by V.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture taken on stage could be better. Too much shadows in the background. Also could have gotten more direction from the photographer. The family photo was great!

Report a concern   December 1, 2022 — Rated 0 out of 10 by V.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered photos based off blurry proofs, just to receive the photos with lipstick on my teeth. They didn’t have the courtesy to correct it for me. Rude

Report a concern   December 1, 2022 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Good selection and what I ordered was quality merchandise

Report a concern   December 1, 2022 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Great

Report a concern   December 1, 2022 — Rated 10 out of 10 by F.S. The Grad Team
What do you like about our products and services?

The many backgrounds provided.

Report a concern   December 1, 2022 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive and the digital quality was no that great I have tried 2 different print companies for 8x10 and was told the resolution was not enough for a fantastic print. :(

Report a concern   December 1, 2022 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Excellent products

Report a concern   November 30, 2022 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

Nice variety of products.

Report a concern   November 30, 2022 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

The pictures turned out great and the turnaround time was fast on getting the pictures.

Report a concern   November 30, 2022 — Rated 0 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I just tried to send an email and it came back undeliverable from when I ordered.

I was really disappointed when I saw the graduation photos. I did not choose to pay for touch up because my son does not have acne or anything to touch up. The photos have bright white spots from the flash on his glasses. I would think a professional company would automatically touch this up because of so many people who wear glasses. I will not even hand these photos out or frame for my home. For the price of the photos I expect a professional processing and prints. Please respond to me on this matter.

Thank You,
Name removed

Report a concern   November 29, 2022 — Rated 10 out of 10 by P.W. The Grad Team
What do you like about our products and services?

Easy ordering and quick shipping. Economically priced products.

Report a concern   November 29, 2022 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

I was very pleased with my Grad photos! Thank you for the professionalism in making this special day memorable!!!!!

Report a concern   November 29, 2022 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

The graduation was amazing! Bring back at purdue as a global grad this time, purdue did a great job of welcoming global students as their own. The tours were fantastic. The reception was a great networking event. Graduation was fantastic! Thank you!

Report a concern   November 29, 2022 — Rated 7 out of 10 by C.J. The Grad Team
What could we do to improve?

By making the pictures to purchase easier to choose. I did not receive the pictures that I had edited not the correct choice.

Report a concern   November 29, 2022 — Rated 0 out of 10 by E.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong photo in my order

Report a concern   November 28, 2022 — Rated 5 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are sometimes difficult to understand and pay.

Report a concern   November 28, 2022 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Very nice and able to adjust to my family’s request.

Report a concern   November 28, 2022 — Rated 4 out of 10 by J.J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Directions on how to select pictures was confusing. Also, the backgrounds of the pictures was terrible.

Report a concern   November 28, 2022 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   November 28, 2022 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

They were great to work with. Highly recommend

Report a concern   November 28, 2022 — Rated 2 out of 10 by B.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures had green screen.

The cost of pictures was also very high

Report a concern   November 28, 2022 — Rated 8 out of 10 by G.G. The Grad Team
What could we do to improve?

I was satisfied with the product


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