based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't receive all the items I ordered. I sent an email to follow-up and NO RESPONSE at all.
one of the photos was not me.
I ordered a digital download back on June 8, 2023. Today is June 25, 2023, and I have not received the download. Ridiculous. Especially for a digital download.
I paid but never received my digital photo. All of the photos were taken in about half a second, but yet they cost $100s to buy. We paid so much money to the school to graduate, the LEAST they could do is give us one photo to commemorate the experience for free.
Personable, friendly, accommodating
I ordered a digital download, which I accessed immediately, a "handshake" print and a set of magnets. I received the 5x7 print approximately a week after the order, but the magnets were missing. Emails to the company resulted in responses that were in contradiction to each other. One email said to wait a week and if I had not received the magnets to contact them again. Another email said they would ship separately and arrive 3-5 weeks after the print.
When placing an order, I expect that I will be given information right away about when I will receive the items. I also expect a shipping notification email so that I have an idea of when to expect my items. If items will be shipping separately, that also needs to be noted. I did eventually receive my magnets, and they were of nice quality. But I am very disappointed in the communication both before, during, and after the order.
The printed photos I received looked horrible. Very blurry and the metallic like print is not nice. I spent a lot of money to get really bad quality pictures.
The price of the digital was way to much.
Overexposed prints and blue hue on other prints that did not resemble the proofs. Reorder prints that have similar exposure and color quality as the proofs
The process was easy and fast return.
I’ve written that I never received my download photo and still haven’t gotten it
There was no organization of when our son, or ANY graduate, was going to be presented his degree. There were a TON of recipients and not having a clue as to when he would be walking up on the stage was extremely nerve-wracking. For all the monies we poured into NDSU for his education, a simple LIST OF GRADUATES provided by the school is all that was needed. Is it not possible that highly educated adults could have a solid strategy and plan where ALL parents and families could be prepared BEFORE they got onto the stage?
In addition, the picture taken by the photographer had our son off to one side. All that was needed was ONE PICTURE where he was centered in the picture frame. Why could there not be ONE SELECTION the was centered?
Profesional service
Reasonably priced and return time is great.
My son walked first in his graduation. There were 5 photos total. None were quality set up. It seemed either the organizers were not prepared to direct them appropriately or the photographers were not prepared
Very disappointing
easy access and easy to order
I had an issue with not receiving my order. I believe the original order of photos was lost in the mail. I reached out to the Grad Team and they resent my order, no problem. They made a pleasant experience possible!
Fast shipping. Great photos
All of the portrait pictures came out well. The ones that didn't not come out well were the actual hooding ones which were disappointing. Overexposed so I did not order from those shots.
I wish I had not ordered the purple background as they made my son look washed out. I wish I had done the plain gray background.
Never received 2 of my items and I have emailed you all a dozen times and no answer.
Good quality and fast service. I love the magnets also. Thank you
Easy online ordering
I could not save my order to return at another time to complete it
Photos are beautiful
I love the convenience of ordering. There were a lot of products to chose from in which I still want to order from and the service was great.
Quality of picture
The photo is completely out of focus
I appreciated that you were able to take photos that I could have never gotten from where I was sitting. You captured a very special moment in my daughter's life!
A greater dpi would improve the overall quality of the digital downloads. Also, greater effort should have been made to get photos of each individual graduate as he/she shook the dean's hand. I would have loved to have had a better photo of my son at the moment he received his diploma case and shook the dean's hand, especially since he is the first of his generation to receive any type of college degree; instead, the resulting photo was half-blurry. Also, it would have been nice if someone had ensured that each graduate was adorned with the entirety of his/her particular graduation regalia, etc. before the still photos were taken. Unfortunately, my son's photos were taken without his honors cords, which was incredibly disappointing. That alone screams of a conveyor belt system of photography, which I find inappropriate at best. A great selection of background choices for the still shots would be a vast improvement as well. Overall, the photos will suffice, but I had hoped for better. Hard-earned money was spent for digital images with which I am not entirely pleased. Nobody forced me to purchase the photos, of course, but given the circumstances, there was no other option.
The process to take pictures right before going up to the altar was not great. My sash was not straight, but the cameraman didn’t warn me that it needed to be fixed for the best look for the moment. Very disappointed.