based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of the pictures you sent me cut the cap off of my graduate. Also, in the preview it did not show that you put Montana State University on the picture. So I added my own text. Because of this the pictures look silly.
In addition, the picture taken has a thread of the tassel across my sons face. But the other picture didn’t show his face at all, so I had to select the one with the tassel across his face.
Compared to the commencement pictures we got from University of Wisconsin, these were terrible. Worst of all the price was identical.
Easy
Great clear pictures!
Refine facial recognition so that ALL photographs of each individual are later presented to them for ordering. In so doing, customers will not have to dig through hundreds of pictures to find ones of themselves.
I never got my key chain that I purchased with the 8×10.
Not overly impressed with the limited choices.
The product is of great quality, but it arrived quite late.
Included someone else’s photo in ours with no info on how to return pics if damaged or incorrect.
Beautiful pictures!
I have not seen them. Our granddaughter sent the link and asked for what she wanted. We paid for them. I’m not certain she has received them.
Sending the photos in a flexible envelope is not great. Postal carriers do not pay any attention to the "do not bend" notation and roll or bend anyways. Try a completely rigid envelope or packaging next time.
pictures were very nice, clear and well done, received in a timely manner, thank you
I never received my photos.
I like the quality of the photography and the option to pick the packages or individuals that fit our needs. Thank you
My daughter liked the photo you took of her during commencement & like the digital option & packages yiy had to offer.
photos are of good quality, quick turn-around time
Prices were high for grad pictures and felt forced to buy since we weren’t able to take our own. After paying for college it seemed like we were then being taken advantage of wanting to have the picture that culminates it all.
I havent gotten any help, I only got this email to rate my experience, which hasn't happened yet. I paid 55 dollars for a digital copy of my image that I havent received, and I havent received help either
One of my pictures have a indent on it.
Asked one of the photographers to take a picture of our daughter but didn't know where she was sitting. They were able to find her and take a picture which we purchased in addition to other photos.
All the important moments were captured and perfectly timed with lots of smiles, both during the ceremony and afterwards with friends. Views we couldn’t possibly have captured ourselves while sitting in the stands. We really appreciated your attention to detail and having these photos available to us for purchase!
Sone poses are blurry and not clearly defined. It’s hard to tell this on the order page because of the banner and it’s movement.
The pictures were very nicely done.
got at least several photos that are clear and student centered. thank you
Bad quality fuzzy pictures
The prints I received were overexposed. With the amount you charge for these photos, you should be able to spend ten seconds producing an acceptable print without charging extra for it. To make it right, you could send me prints that you did spend ten seconds on, but I'm not expecting that.
We haven't received our order yet. We emailed you with no response. Your customer service is awful.
easy process, and the photos turned out well.
I am still waiting to receive my order. I provided both my addresses and noted which was for USPS and which was if sending by UPS or Fedex. Got an email 2 weeks later that the photos were returned. I again provided the correct addresses and was told it was being remailed to me. I have waited for 2 more weeks and still have not received my order.
Quality of pictures