The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8746 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 14, 2023 — Rated 1 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not get any photos worth buying except one. The shot they got of me crossing the stage was behind another woman.

Report a concern   December 14, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

The final product was wonderful. The pictures of my daughter were great. I was incredibly pleased. Thank you.

Report a concern   December 14, 2023 — Rated 10 out of 10 by L.T.G. The Grad Team
What do you like about our products and services?

Everything!! Very good quality work not really overpriced and excellent service.

Report a concern   December 14, 2023 — Rated 10 out of 10 by S.R.B. The Grad Team
What do you like about our products and services?

Variety

Report a concern   December 14, 2023 — Rated 9 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Instant delivery

Report a concern   December 14, 2023 — Rated 4 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures when printed were low quality.

Report a concern   December 14, 2023 — Rated 4 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Some photos are good, but not all are well focused. And TOO expensive.

Report a concern   December 14, 2023 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

.

Report a concern   December 14, 2023 — Rated 6 out of 10 by V.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I got were bent in the mail unfortunately.

Report a concern   December 14, 2023 — Rated 10 out of 10 by B.A.V. The Grad Team
What do you like about our products and services?

Excellent product quality.

Report a concern   December 13, 2023 — Rated 8 out of 10 by W.D. The Grad Team
What could we do to improve?

Lower the pricing. The prices are incredibly high.

Report a concern   December 13, 2023 — Rated 3 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Me at of the photos were not good quality. They were taken quickly without regard of how hair looked or where focus was.

Report a concern   December 9, 2023 — Rated 10 out of 10 by T.K. The Grad Team
What do you like about our products and services?

Loved the photos!

Report a concern   December 9, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

Fast and easy

Report a concern   December 8, 2023 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Amazing photos!

Report a concern   December 8, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Easy to order.

Report a concern   December 8, 2023 — Rated 0 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I only ordered 3 5x7s each one has a finger print or smudge on the edge as if someone took them off printer prematurely and put in the envelope. I have not bought frames for the 3 pictures so unsure if a frame will cover the smudges. all three have the smudge on the left bottom side of the picture.

Report a concern   December 8, 2023 — Rated 5 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the photos her color was off , we did not get them edited and we think if they were not as expensive we would have ordered more . It also would have been nice if you had her wear a gown that was ironed .

Report a concern   December 7, 2023 — Rated 9 out of 10 by T.F.T.M. The Grad Team
What do you like about our products and services?

Photos

Report a concern   December 7, 2023 — Rated 1 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Price and time , we still haven’t got our pictures!

Report a concern   December 7, 2023 — Rated 9 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Great quality and great choices

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

When I had an issue with my picture, I called , got through right away and my issue was resolved.

Report a concern   December 7, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Outstanding

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.A. The Grad Team
What do you like about our products and services?

friendly and professional

Report a concern   December 7, 2023 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting on the picture is wrong and you can't even see the name of the college on the diploma cover. Not impressed at all.

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

Great products. Great service.

Report a concern   December 5, 2023 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

I think that the opportunity to buy pictures from graduation is great. Not everyone could have family there to take their pictures.
I also liked all the options and different backgrounds to chose from

Report a concern   December 5, 2023 — Rated 5 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one solo photo snapped in a rush. I did not like the photo but was my only option with many backgrounds..

Report a concern   December 2, 2023 — Rated 2 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   December 2, 2023 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

They did an amazing job considering the large volume of people they had to photograph! I appreciated having the moment captured professionally!


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