based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The photos I received were cropped badly - the schools emblems are cut off and there was a ton of background showing above her head. It look s very odd in the frame. The photo should be cropped more at the top and less at the bottom. I called and spoke with a representative named Pesha and she said she understood and would take care of it. I have not seen anything. I asked the 8x10 and 2 5x7s be reprinted. This is a doctoral photo and very important to all of us.
The picture looked washed out or like too much lightening and didn't look real. It would have been better if the picture wasn't so poorly touched up.
I received a very nice picture that I had ordered, and it came quickly and in good condition.
The price for the pictures are a bit expensive
Too expensive
The coloring of the magnets I ordered was really bad. It’s like they tried to brighten the images and they did to much.
Good!
I never received my photos I ordered. - OrderID: VGPhone number removed9
They were ok.
I have tried to contact the Grad Team and have not gotten a response back. I ordered prints and a digital both were supposed to be touched-up and they were not. I'd like to get reimbursed for the touch-up.
The pictures were great. I appreciate the Grad Team for doing them. I'm now trying to locate photo cards to mail photos to family and friends.
did great job on a busy day
Majority of my pictures that was sent to me as proofs my eyes was closed.
Photo packages and prices. It's great to have the opportunity to purchase quality photos and products, not a great thing to not be able to afford them.
Very good quality!
I did not find the website to be user friendly. I was unsure if I was adding poses to my order or not. Also, I believe I was to have one digital pose as part of my package, and I never got that. I know I put it in my cart as part of the order. I’m very disappointed about it. I also hated the scrolling proof notation. I understand it is a protection, but the scrolling was so fast it was very disorienting.
Online ordering was extremely difficult and time consuming. Customer service represensatives initially unresponsive to several messages, then discourteous and unhelpful once contacted. Very satisfied with product and good value.
I received my photo purchase very quickly and in great condition.
The ability to review the product prior to purchasing as well as choose various items.
Great pic, clear, sharp. Ordered a print and delivery was really quick!
Very easy to navigate and follow through from picture choices to payment. All instructions were understandable. Terrific variety of packages. Quick delivery!
The pictures were very nice and professional.
The photos were terrible - the photographer had the graduates standing with trees behind them, which made it appear the tree was growing out of the top of their head. The individual photo of my daughter receiving their diploma, had the back of the head of the President of the College when she was handing the diploma to my daughter - instead of the photo showing both of their faces. The picture of my daughter standing in line was taken as they were fixing their hat - rather than waiting less than 5 seconds after it was fixed. When I was placing my order on your website, you cannot save your work to a cart and come back to it later, so if you are cropping, you have to start the whole process over again. I tried calling several times to speak with someone about my order before I placed it and no one answered the phone - I tried for a week, at different times of the day. I emailed for help - no response. When I tried placing my order, the website would freeze up, so I had to try several attempts - and when it finally worked, the touch-up I had initially ordered did not get saved to my order - so I had to re-order the prints for the touch-up to be added. Overall a completely horrible experience - very disappointed, especially for an important day to be captured and remembered.
The photos were of ONE pose holding the diploma and then ONE pose exactly the same but with a “thumbs up” gesture. What exactly was that about? That is not a school gesture or any kind of indication of graduation from college. For such a monumentous occasion at such a large prestigious school I was very disappointed with the photos taken, the options of plaques or the items offered to purchase. No photos is the actual event or the student receiving the diploma were available. I have other children who have graduated from college and the company did a fantastic job with photos and offerings. Your company did not.
Pictures are cropped unevenly.
All pictures ordered were blurry. Also, the pearl finish which I ordered, used to mean a pearl paper was used to print the photo. Now it means a blurry glossy print by. By no means is this a quality product.
I didn’t realize how brightened his face was. It is too yellow bright, but I bought them anyways.
Nice pictures
I ordered a digital download & have sent several emails to say I have not received anything. I have not gotten any response from anyone. I would love to have my daughter’s graduation photo.
My images came out bent and I was disappointed because these were expensive. There's cracks in the photo which is unfortunate. But the photos would look great without all the circumstances.