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Customer Testimonials
Great service as usual. Summarization, new tires, and inspection was faster then expected.
How friendly everyone is
Everything
Everyone was very helpful and worked with us to get the right price and payment. Only downside was when we picked up our fifth wheel, they were still working on it and missed a part.
Professional service and addressed all of my concerns.
Service appointment visit was great. General RV service personnel were professional, very thorough, and personable. All of concerns were completely taken care of, and I was sent off within 3 hours with everything fixed and with new knowledge about how my RV works.
Richard Buning our Service Manager is the face of General RV for us and he has always made our service personalized. He maintains communication via phone text and email to keep us apprised of progress at all times. From our first encounter which was as emergency needs travelers to currently as scheduled patrons. Richard Buning service manager and the service provided at Birch Run General RV are why we schedule service 8, yes 8 hours from home. (Home is Mohawk, Mi)
No comment
A goo experience
Service was completed timely
Wet nice
Service advisor was attentive in listening about difficulties I was having with my RV. Provided answers and follow up questions make sure all issues would be addressed by the mechanic. Kept me up to date with service progress and insurance warranty information. Explained the bill thoroughly. Very nice to receive service like that.
The parts gentlemen was very helpful
Lori Pelath was super fantastic.
Easy to work with. Explained things well. Very nice people
Danny Thomas was helpful and explained my options
They did everything I asked kayee is very good communicating and let me know what was going on
Kurt was very helpful and helping me with my blue ox wire
Jeremy is always helpful. Thanks for looking at my kitchen sink.
Personalized approach with Trevor, Cyowa, and Will
Prompt fixes to our delivery ssues
Service advisor Danny, an excellent communicator, kept me up to date as to what was going on with my unit
They were willing to help even though our camper is older than what they would normally perform repairs on.
Fast response and you had part in stock politeness was also a factor
Honesty and great service
Everything was great. I had even accidentally left something in the trade-in and they were kind enough to get out there right away and look for the items for me.
The personnel there are all friendly and very knowledgeable. It was an enjoyable experience from the time we walked in the door until we purchased our RV. Thank you all!!
Everyone was very friendly and extremely helpful!
Very kind to customers (especially Canadians!)
The folks that assisted us - Lisa, Gail and Mike - were great help in getting us ready to hook up and go RVing!
Chad Fuss always takes care of me. He sincerely cares about his customers.
Service manager looked like a tech and both the parts advisors were very helpful and willing to help