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Customer Testimonials
Parts Dept. Tom was very helpful
They have been good at helping me understand the things that you need to pay attention to to make sure you do the maintenance that is required so that your rv last a long time and also enjoy it. Service has been very good
My salesman, Shane Daranda? Was not pushy at all. He asked questions about what I wanted and didn't want, and made the experience very pleasant.
ALYSSA MY SALESWOMAN WENT OVER AND ABOVE TO HELP ME THROUGH THIS PROCESS AND ALFONSO WOTH FINANCE WAS A GREAT HELP AS WELL
They fixed the problem right away. They are nice and helpful.
My service advisor Kathy was outstanding. I had had some less that positive calls with the service department at the canton Ohio location where I drove to purchase the toy hauler but once I was able to dea with Kathy I would recommend General RV to friends again
The staff are very nice.
Mike and Paul are exceptional.
We were extremely please with our Salesman Patrick python. His professionalism and RV knowledge was an 11 on a 10 scale. Enjoyed the walk through and the great welcome. Made my wife and I feel very comfortable about our purchase.
Good selection of products and decent prices.
I bought my RV from this business two and a half years ago. Up until February I had been fighting to get repairs I should have been completed and cover during the one year warranty period. After repeated emails and phone calls, note that the average turnaround time on both these ways of communication is about 28 days this is not an exaggeration. I was ready to file bankruptcy. and return the RV in your front parking lot. But because of Katie and Erica the new individuals in their position and the service department I'm going to say that I've turned around 180°. I was about to return the RV and leave it in your front parking lot I was so dissatisfied with the service I was receiving from your department with the previous management structure you had in place. I have rethought that since my recent experience with these two individuals and your service department. you should commend them on turning a customer around. I mean very dissatisfied... I am now a person that actually thinks highly of your business, service department and the RV industry itself.. I cannot not go on about these two people and your service department. I am extremely satisfied, there are a little odds and ends that I will be reaching out to them about but nothing that is a showstopper. and nothing I know they cannot handle. Even though there were milestones that didn't always make me happy they were honest, immediately reached out to me, and I thought that they were treating me with respect.You should highlight these two individuals and your service department to all your other employees. Now don't get me wrong, my salesman was amazing and I will never say anything bad about this individual. He's another one you should bring into the light.. Reach out to me again for more positive feedback.
Arrived for my appointment got in right a way. My RV was finished quickly and we hit the road. I like that they do a thorough courtesy inspection before beginning the repairs.
Everyone in the office was awesome, friendly, informative and extremely helpful, I will absolutely recommend
They were accommodating, friendly and professional.
We felt they were very helpful and we liked the service we received there.
Taylor was very thorough and kept me apprised of every step, as well as, set backs, along the way. Great customer service!
Steve was a great sales associate to work with. Knowledgeable, friendly and did not have the pushy salesman feel. We worked a deal that I felt comfortable with.
Anthony took good care of me and he kept me informed of what was going on with my trailer. Very please with the service!
Thank you
Service manager looked like a tech and both the parts advisors were very helpful and willing to help
Great service as usual. Summarization, new tires, and inspection was faster then expected.
How friendly everyone is
Everything
Everyone was very helpful and worked with us to get the right price and payment. Only downside was when we picked up our fifth wheel, they were still working on it and missed a part.
Professional service and addressed all of my concerns.
Service appointment visit was great. General RV service personnel were professional, very thorough, and personable. All of concerns were completely taken care of, and I was sent off within 3 hours with everything fixed and with new knowledge about how my RV works.
Richard Buning our Service Manager is the face of General RV for us and he has always made our service personalized. He maintains communication via phone text and email to keep us apprised of progress at all times. From our first encounter which was as emergency needs travelers to currently as scheduled patrons. Richard Buning service manager and the service provided at Birch Run General RV are why we schedule service 8, yes 8 hours from home. (Home is Mohawk, Mi)
No comment
A goo experience
Service was completed timely
Matt Lambka (parts mgr) answered my questions on the surge protector I purchased (very knowledgeable) Frank who was running the counter was efficient and courteous.