Customer Testimonials

The sales department is great the service department could be a little faster in repairing problems.

We have been impressed with your sales staff!
Then we came in for service and Erica Ellison is the best! She treated us like royal

Very professional, very courteous. I like to lay out of the building. Very nice experience.

Everything went well. Process very thorough.

Chuck has a wonderful approach with people and is full of integrity. A great communicator and set clear expectations. We were very happy working with him.

I am extremely happy with my purchase.
I bought a 2016 grand design solitude.
My customer service experience was great.
My sales person was awesome.Thank you Zack.

Treated as I purchased my rv there even tho I didn’t 100% satisfied with how I was treated

Nikki has always been great. I had to change my original appointment. She quickly responded with a new one.... Answered all my questions and Constantly keeping me updated during the servicing of my unit.
The servicing was promptly completed, the technicians were very professional and knowledgeable.
Nikki made sure I was satisfied with the work.
She is a great seevice rep.

Very fast, efficient and professional. Great communication and service.

From the moment we walked in the door we felt appreciated as a perspective, customer and client

The tech did the repair work came out and talk to me after all the work was done and explained what he had completed.

Timeliness

Prompt service. Jaime did awesome and got rig back in time.

Nice to work with

Service is great and employees are so friendly and helpful!

Multiple associates trying to help

Great service with the service techs

Everyone tries really hard to take care of their costumers but they need more help in service. Why can’t General RV keep people working there. Ever time I come in the people I delt with are no longer there. I know it is hard to get anyone to work these days. You have the best camper dealership I have ever been in and I have been in a lot of them. I know the campers are not built good anymore I have a new camper and I keep you busy do warranty work on it. And everyone l talk to has the same problem no matter what make it is So thanks for all you try to do.

Cathy took care of everything right from the beginning. All the service techs were great. The first young man had looked over the whole unit before I had removed the truck from it and had a report for me about the condition of the roof, lights, underbelly, and exterior. All the service people I have ever met have been very courteous, helpful, friendly, and willing to do what it takes to make your day. I have had work done at Birch Run and at Gran Rapids and it's always the same, FIRST CLASS BY THE SERVICE TECHNICIANS. It doesn't matter that it's 95* outside they get the job done. I pray when it's that warm they take enough breaks and hydrate regularly. Without a doubt my services for future issues will be completed at a General R V dealership.

Staff and service is always great.

Natalia was awesome. I would recommend a general RV to everyone.

They are the best. My macerator stopped working during my journey. They brought me in right away. They spent a lot of time calling Roadtrek for the information they needed to resolve the problem. I had brought it to a different GRV to correct the problem before I left on my journey but apparently they did a poor job. Because of this, West Chester GRV were able to bill the Florida GRV since GRV has their 90 day guarantee.
The West Chester GRV were all very accommodating and allowed me to sleep over in my van with hook ups since I had a long ride home and a storm was moving in.
I highly recommend West Chester PA. I wish their RV technicians and office workers worked in Florida.

Great people to work with

My service advisor kept me in the loop of everything that they were doing until he went on vacation when he went on vacation no one told me that my trailer was done. I had to call to find out if it was done.

Lori was an amazing service advisor to work with. She was quick to respond and always made sure to work around our schedule with camping and work.

Everyone was very friendly and helpful.

Alisha and Mark in the service department were very friendly and helpful. They took their time during our appointment explaining and answering questions. We highly recommend General RV in Elizabethtown,PA. We will be back.
Thank you for the great customer service!

Fast service

Gage the service writer was very helpful and concerned about my problems. He got me in for service quick twice. I will send all my rv friends to him for service.
Harold Wakeley
Signal20 LLC

Kind service representative and great sales representative. Quick turnaround from purchase to ready for road. Found General Rv to have great service people to help in guidance in set up if your unit purchased.