Customer Testimonials
great staff!
Knowledgeable and efficient service.
The staff is so helpful and friendly
The service work on the bike is first rate.
Staff was very helpful in picking out bicycle and accessories for my grandsons. They took a lot of time helping us and it was most appreciated.
Trek Alamo team’s service and helpfulness is second to none. Alfred has been incredibly patient with me through the sales process and is committed to putting the customer first. His orientation with me has made me a Trek Alamo customer for life. Scott has always greeted me with a hello and smile — I bought my children’s bikes with his help. And Marcus (who is working on a level 2 servicing of my bike) has been outstanding in problem solving and communication. This is a premier bike shop in the Bay Area without being snobs!
Employees were so nice, knowledgeable and fixed my tire fast! I will definitely return for the next bike issue.
Excellent customer service
Andratti was very knowledgeable and was very friendly with a great attitude. He explained everything that needed to be done and made me feel comfortable about the repairs / replacement.
Great product Knowledgeable and friendly staff
Professional
Excellent service
Nice selection of gear and bikes in store. In an age of shrinking in store inventory and special orders for nearly everything. It is nice to have some in store choice.
Super friendly and helpful. Great service and very reasonable prices.
Jeff was amazing. 10/10 service by an awesome guy. It all started with a very helpful initial phone call. 30 minutes later I was in the store and chcking out with exactly what i needed.
Great service.
Great customer service. Mikey was super helpful finding and coordinating intake of an emtb within my price range and with the exact specifications I wanted. Very impressed, it was the bike buying experience I wanted, relative to other bicycle shops.
Salesperson Maloree was very helpful and knowledgeable as to what I was looking for.
Great sale help. Love the staff here.
Everything went great buying my new TREK trail mountain bike last week. Your sales person was very helpful and patient with me. I am happy with everything I have purchased.
Thanks again!
First name removed
best team on the field
Great service. Got an education about what needs attention and quick turn around time. Ready for the trail again!
Great, professional service!
I took a prototype AeroMet 100 alloy 1990's race bike for service. The bike was in"barn find" condition, and Verne spent about 20 minutes walking me through what I should do and what kind of bike I had. His service was exceptional and someone spent quite a bit of time polishing the bike before I picked it up.
Staff is always professional and friendly, always eager to help.
Great service and very friendly staff!!
clean, neat store. Knowledgeable employees
Everyone was extremely kind and very helpful. I couldn’t have asked for better service!
The bicycle mechanic was willing to last second fix a flat for me at the end of the day so we could do a family ride for my wife’s birthday the next day
Convenient location. Knowledgeable staff. My bike service was finished when promised and the work was well done.