Customer Testimonials
Great customer service, no attitude, fair pricing.
Miles was very helpful and the purchase was easy.
super friendly staff.
We brought our two mountain bikes in for service and were pleasantly surprised on how respectful and knowledgeable the staff was. The gentleman who helped us went over everything that needed to be done on our bikes and we agreed to have the work done. He said it would take a couple of days to get the work done. He called a couple of days later and said the bikes were ready to be picked up. They did a great job on our bikes. We will always have our maintenance done there. The price was great too.
Love the staff at this Trek location. Patrick went above and beyond to help me out with understanding what I need to do to fix up my newly purchased, used bike.
Patrick and the staff made a stressful experience much better with their patience, knowledge, and willingness to help. 100% feel good about this Trek being my LBS.
The service is fantastic. The gentleman that helped me didn’t charge me to replace a tube on my tire he only charged me for the item. That was very generous of him.
Nice and competent technicians.
Great service and response to phone calls.
I was able to get fast and emergency repair on the spot .mechanics we’re friendly and competent.
Well staffed store,with knowledgeable people.
Everyone is very friendly and the service was very timely!! Had a flat tire fixed and back in the same day.
Good inventory. Knowledgeable, friendly and helpful staff!
These guys are very easy to work with and Braydon is a wonderful help.
quick and friendly response times and customer service.
Service was great
Variety of products for this colder season, staff was super friendly and knowledgeable.
Purchased a few different items from John (shoes, pedals, cleats, light and mirror). I was able to get all the items purchased installed the next day. Great customer service from all the employees in the store.
I purchased a pair of Rapha Core riding shorts which are really nice and the young lady that sold them to me was very helpful with making sure I got the right size.
The sales clerk was very friendly, helpful and personable. You carried the type of locking water bottle that I needed.
The staff really took the time to talk over the options and gave honest opinions. Could not have been a better experience!
I just brought my friend Jim in yesterday and he bought a new e bike. Great crew from top to bottom.
They r very helpful and know their bikes and how they work for what u r looking for. And don’t act like u r bothering them.
Cleaned and fixed my bike so that it runs great. Also got the air rush it works super and easy
Thanks for fixing my grandsons e bike the other day. He was so happy. Thanks so much and I'm sure we will be getting parts lol.. thank you
The check in time for service was slow due to a real-time initial inspection of everyone’s bike during drop off. I am sure this is done to upsell the service items upfront vs calling someone back during a routine maintenance when the items would be discovered. Unfortunately this slows down the check in when you were just wanting to drop off your bike quickly (similar to bringing your car in for service). I had 4 bikes being brought in before me and it was slow.
The service was very good after I dropped my bike off. Checking in was too slow.
Quick,helpful and nice
Had Level 2 Service on vintage Trek Madone 5.2 with all service work done by Sean completed satisfactorily. Also had new Shimano CN-4 put on. No issues with overall service or work done on bicycle.
Excellent staff, service, and products.
Chelsea was AWESOME!!!!! Kept me informed and always had a smile on her face!
Great service from the tech who helped me with a new tire that wouldn’t seal