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Customer Testimonials
They always tell you what is wrong and fix it really fast . And is always friendly and helpful and will to listen to your concerns
Every one was very helpful and respectful my salesman Rusty was the best I make all the decisions about the purchase of my new car he asks what I like and didn’t like or wanted in a suv he made helpful suggestions he was patient and didn’t let me wait a long time so happy he made the stress I was feeling a lot less stressful driving home in my new car and happy.Thanks
They were super fast and everyone was super friendly
It was fast and a young gentleman even backed my suv for me so I didn't hit anyone.
They let me know when everything was done.and I like that. I think they did a good job.
Scheduling service will s easy, and the price of an oil change isn’t too bad
Quick in and out and great price
Price and service
Always been friendly help anyway they can
Everything went well Satisfied
Excellent service
Everyone was nice and friendly.
Service department was the best experience I've had at any dealership.
Internet Tyler was outstanding in his response to my questions.
Sales force was quick to ask if they can help.
Quick
Very knowledgeable service advisors products are great
The service department is great with getting your vehicle scheduled as soon as possible. They’re friendly, reliable and just over all great to deal with when you call for appointments.
Friendly and informative.
Leighton Napier and Tim Wells are the best in the business!! Have purchased around 30+ cars from these guys. They never let me down. Never!!! Leighton goes above and beyond to locate me vehicles optioned just they i want. Tim always makes me great deals. As long as these two remain at Don Franklin Ford London Ky i will continue to do business there.
Richard Litton
Very courteous and prompt!
My whole family has bought their vehicles at Don Franklin. And I was next and couldn’t be happier. Dons people were super helpful and patient and getting your vehicle serviced was fast and easy
Always been a very truthful and quick to help in entie way
Quick and friendly staff
I love that they remind me by text. The service department is always very helpful. I never have to wait very long. Awesome place !
Your people being honest
Fast friendly service! Very thorough!
Great Customer Service.
My service writer Jacob Stines has always taken care of me
Have generally had good experiences overall. Have recommended this business to others.
Courteous, truthful, work done in timely manner