Customer Testimonials

Service is performed quickly

Your service dept has always been excellent to me!

Like the way they handle everything and the Lady that you pay is really nice

Stopped in over the weekend with no appointment and they got me in and took care of my problems

Jacob is always helpful and knowledgeable. He takes very good care of our vehicles.

The service was exactly quick and technicians friendly. I rely on them to tell me when things need to be done that I don’t know about. That is what I take it to a dealership and not just any garage.

Friendly staff

I really like the family friendly environment that’s built around the company however one thing I would recommend is on services if a price such as the works price has increased I would inform customers ahead of time it wasn’t a big deal but it could be for someone whose used to only paying around 80 bucks for it and then they come in and it’s increased to 100+ just a suggestion apart from that amazing service as always

Quick and efficient

Timely service at a fair price

I like to selection, and I also like that.If there wasn't anything on the lot that I wanted that you could arrange to have it got and brought to there.And the service was a very prompt , very nice , very professionalism , I would definitely recommend you to anybody

customer service is above and beyond what you may expect, it’s doing the right thing. So many businesses have lost those skills.

People are friendly and helpful.

Very professional and responsive.

They do everything they can to take care of what you need. James does the best he can to work you in if you have a problem and I really appreciate it. I never have a problem with the service I receive
Thank you so much. Larry Roark

Na

I like that my mechanics may be specifically trained for my car, and may recognize snafus in a particular model

The service Raleigh bowling is the best!

The service department is very nice

I like that they care about people and they make sure everyone has a decent ride and if something happens then make sure that it’s fixed, most places don’t do that. I highly recommend Don Franklin. If you go anywhere else, you’re just robbing yourself.

The salesman Maxx was easy to work with

Raleigh was the nicest most patient salesman we have ever had. If you need a patient and knowledgeable salesman ask for him

Great customer service by everyone involved in our interaction. Special shout out to Misty!

Everything

Staff was nice, explanations of work done were very clear.

Vehicles are very clean and service was top notch

. Service department is one of the best in quality and customer service, friendly and appreciative of me as a customer will continue doing business with them

I was approved for our transit with Zachary
After long trip we decided to wait . This guy Zachary went past and above what was expected of him .

Excellent customer service. The service team is always helpful and easy to work with.

Rick was very transparent throughout the process of purchasing my vehicle. He went above and beyond to give me the best deal and find the vehicle I loved. Rick created a calm yet friendly and supportive atmosphere throughout our journey. He even drove us around the lot on the golf cart to the vehicles we were interested in. We appreciated the water offered to us as well, considering the day was especially hot! I would definitely recommend family and friends to Don Franklin Ford in London and refer them to Rick Fitzgerald for their purchase.