Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   July 29, 2026 — Rated 9 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

They were very nice . Worked as fast as they could to get my car back to me . My water pump went out on vacation .

Report a concern   July 29, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff and technicians were very nice, friendly, and helpful.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

The staff was easy to work with.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Love my bronco and the staff are great

Report a concern   July 28, 2026 — Rated 10 out of 10 by C.M. Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly and helpful

Report a concern   July 27, 2026 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Always treated nicely

Report a concern   July 27, 2026 — Rated 10 out of 10 by W.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales associate
Sales Manager
Finance Manager
Service Manager
All were very helpful and polite, no pressure.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Marsha Preston Don Franklin London Ford - Service
What do you like about our products and services?

It’s comforting to have a place to service my truck that is reliable.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Colson Trobaugh Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The friendly staff helped me find a high quality used truck. They helped me in my search for over a week

Report a concern   July 27, 2026 — Rated 10 out of 10 by Tonya Campbell Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly, knowledgeable.

Report a concern   July 24, 2026 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like the honesty and integrity of all people in the dealership.

Report a concern   July 24, 2026 — Rated 10 out of 10 by C.D. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly quality service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   July 24, 2026 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

super friendly atmosphere, great service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by M.P. Don Franklin London Ford - Service
What do you like about our products and services?

The staff has went out of their way to make things right.

Report a concern   July 23, 2026 — Rated 10 out of 10 by G.B. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and selection!

Report a concern   July 23, 2026 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and quick

Report a concern   July 23, 2026 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

Travis

Report a concern   July 23, 2026 — Rated 10 out of 10 by John Evans Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I’ve had Lincoln cars for many years. The sales guy was great and not a long drug out process!!

Report a concern   July 23, 2026 — Rated 10 out of 10 by Ricky Smith Don Franklin London Ford - Service
What do you like about our products and services?

Don’t really know anything about the product. But the staff is super friendly and helpful. They have always answered any questions I’ve ever had and I appreciate that so much.

Report a concern   July 23, 2026 — Rated 10 out of 10 by B.F. Don Franklin London Ford - Service
What do you like about our products and services?

Helpful and friendly

Report a concern   July 23, 2026 — Rated 10 out of 10 by Patrick Murphy Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They went above and beyond to take care of me on every aspect of the purchase.

Report a concern   July 22, 2026 — Rated 10 out of 10 by V.C. Don Franklin London Ford - Service
What do you like about our products and services?

They work to help with your problems. They check everything out without having a long wait

Report a concern   July 22, 2026 — Rated 10 out of 10 by Janice Gregory Don Franklin London Ford - Service
What do you like about our products and services?

Had an oil change,great service,didn’t take very long.

Report a concern   July 21, 2026 — Rated 10 out of 10 by L.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very personal and professional

Report a concern   July 21, 2026 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

Service was very good fast and friendly as far as product of my 2019 f-250 not so pleased have less than 30,000 miles never been off road or in winter weather chrome chipping on wheels and trim on cab came loose at rear window you think that wouldn’t happen such low mileage and ford motor company customer service could care less about it being retired and disabled though it be truck last me rest my life at this moment very disappointed in it

Report a concern   July 21, 2026 — Rated 10 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Service has always been excellent and on time

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.H. Don Franklin London Ford - Service
What do you like about our products and services?

I like the way I was treated and you let me use your vehicle while you worked on mine thank you so much.

Report a concern   July 21, 2026 — Rated 10 out of 10 by Sally Siler Don Franklin London Ford - Service
What do you like about our products and services?

The team is always friendly, knowledgeable and make my appointments quick and easy

Report a concern   July 21, 2026 — Rated 10 out of 10 by M.W. Don Franklin London Ford - Service
What do you like about our products and services?

I was able to get an appointment when I needed it.


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