Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   September 19, 2025 — Rated 10 out of 10 by Derek Mills Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love my Lincoln that I purchased, Alex and Travis was so helpful and made sure I was %100 satisfied with the car I chose

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of appointments and handled in a timely manner

Report a concern   September 19, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

The ease & friendliest of the advisors

Report a concern   September 19, 2025 — Rated 10 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

I like the pick up and delivery when I need service

Report a concern   September 19, 2025 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

People and the experienced staff &
Mechanics. Great bunch of individuals to work with.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Gary Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

Good and friendly

Report a concern   September 19, 2025 — Rated 10 out of 10 by H.W. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to get in for an appointment nice clean facility. Staff was eager to help. Really

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.F. Don Franklin London Ford - Service
What do you like about our products and services?

You are a very knowledgeable service center and they seam to be able to get me in and out at a reasonable amount of time

Report a concern   September 17, 2025 — Rated 10 out of 10 by C.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great people and quick service.

Report a concern   September 17, 2025 — Rated 10 out of 10 by W.R.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful. Clean, well-organized showroom. High quality vehicles.

Report a concern   September 14, 2025 — Rated 10 out of 10 by Larry Welch Don Franklin London Ford - Service
What do you like about our products and services?

The service department is excellent

Report a concern   September 13, 2025 — Rated 10 out of 10 by Hannah Anthony Don Franklin London Ford - Service
What do you like about our products and services?

The customer service was great!

Report a concern   September 10, 2025 — Rated 10 out of 10 by Daniel Miller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

friendly and knowledable

Report a concern   September 10, 2025 — Rated 10 out of 10 by P.D. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service in and out

Report a concern   September 10, 2025 — Rated 10 out of 10 by C.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Helpfully in finding a vehicle that fit our family’s what’s and needs.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and know what they are doing. Service people and the mechanics do their work professionally.

Report a concern   September 9, 2025 — Rated 9 out of 10 by David Rice Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and efficient

Report a concern   September 9, 2025 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and professional

Report a concern   September 9, 2025 — Rated 10 out of 10 by Sammy Smith Don Franklin London Ford - Service
What do you like about our products and services?

One of the best service dept I have been to. Friendly service great about how to explain about your car after being serviced.i been to other dealership at Hyundai but no is better then don franklin Hyundai and don Franklin ford.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Tommy Allen Don Franklin London Ford - Service
What do you like about our products and services?

I love all the text reminders I get about my appointment. Everyone there is always very helpful. If I have a question about my car someone is always there to answer. Great service department.

Report a concern   September 8, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendliest

Report a concern   September 7, 2025 — Rated 10 out of 10 by T.S. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and courteous service!!!! A++++++

Report a concern   September 6, 2025 — Rated 10 out of 10 by Stanley Simpson Don Franklin London Ford - Service
What do you like about our products and services?

A lot of vehicles to choose from and great service

Report a concern   September 6, 2025 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Great products and thorough and prompt service.

Report a concern   September 6, 2025 — Rated 10 out of 10 by C.M. Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   September 6, 2025 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Super friendly service! Beyond accommodating when I dropped my vehicle off for service. They were quick to answer any of all questions that I had during the process and had my vehicle repaired in no time.

Report a concern   September 6, 2025 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

The staff were friendly and easy to work with. Our shopping experience was efficient and so was the paperwork.

Report a concern   September 6, 2025 — Rated 10 out of 10 by T.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great service no nonsense at all just all around great experience

Report a concern   September 6, 2025 — Rated 10 out of 10 by Brenda Bowling Don Franklin London Ford - Service
What do you like about our products and services?

Got my suv back fast gave me list that showed what needed to be done and what they done

Report a concern   September 6, 2025 — Rated 10 out of 10 by David Turner Don Franklin London Ford - Service
What do you like about our products and services?

I would say I worked with Alex when getting my Bronco Sport. However, that would be a disservice to the London team. I bought a vehicle before it had its trade-in inspection and service. That’s how new to the lot it was, not even listed yet.

They still did the inspection and service, including around $2000 billed worth of service including a replaced front axel, without me paying a dime more.

While they waited to get it fixed over a holiday weekend, they gave me a loaner Jeep Cherokee Altitude.

They have been endlessly supportive of my first major car purchase as a team all around, and that is how you make permanent customers.


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