Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   June 10, 2026 — Rated 10 out of 10 by Joey Hall Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Always been a very truthful and quick to help in entie way

Report a concern   June 10, 2026 — Rated 10 out of 10 by H.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and friendly staff

Report a concern   June 10, 2026 — Rated 10 out of 10 by Tommy Allen Don Franklin London Ford - Service
What do you like about our products and services?

I love that they remind me by text. The service department is always very helpful. I never have to wait very long. Awesome place !

Report a concern   June 10, 2026 — Rated 10 out of 10 by Kimberly Mathews Don Franklin London Ford - Service
What do you like about our products and services?

Your people being honest

Report a concern   June 10, 2026 — Rated 10 out of 10 by C.E. Don Franklin London Ford - Service
What do you like about our products and services?

Fast friendly service! Very thorough!

Report a concern   June 10, 2026 — Rated 10 out of 10 by Samantha Schuhmann Don Franklin London Ford - Service
What do you like about our products and services?

Great Customer Service.

Report a concern   June 5, 2026 — Rated 10 out of 10 by C.J. Don Franklin London Ford - Service
What do you like about our products and services?

My service writer Jacob Stines has always taken care of me

Report a concern   June 5, 2026 — Rated 9 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Have generally had good experiences overall. Have recommended this business to others.

Report a concern   June 5, 2026 — Rated 10 out of 10 by J.N. Don Franklin London Ford - Service
What do you like about our products and services?

I liked my salesman, he was short and to the point with no wasting time. I liked that, I don’t like to waste time going back and fourth. I told him that when we started talking at first and he did exactly what i requested as far as no wasting time. If it’s gonna work let’s do it, if not we will shake hands and walk away.

Report a concern   June 5, 2026 — Rated 10 out of 10 by C.J. Don Franklin London Ford - Service
What do you like about our products and services?

Always receive the friendliest and most helpful service!

Report a concern   June 5, 2026 — Rated 10 out of 10 by Lester Vanderkooi Don Franklin London Ford - Service
What do you like about our products and services?

I like the ppl there and the service they give you

Report a concern   June 5, 2026 — Rated 10 out of 10 by E.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very nice, Sales representatives have a great personality

Report a concern   June 5, 2026 — Rated 10 out of 10 by April Bradburn Don Franklin London Ford - Service
What do you like about our products and services?

Professional and excellent staff. Wonderful service

Report a concern   June 5, 2026 — Rated 10 out of 10 by E.S. Don Franklin London Ford - Service
What do you like about our products and services?

Clean and very professional. Always helpful.

Report a concern   June 5, 2026 — Rated 10 out of 10 by A.E. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales staff are genuinely helpful and makes for a very enjoyable experience buying and trading vehicles.

Report a concern   June 5, 2026 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good timely fashion

Report a concern   June 4, 2026 — Rated 9 out of 10 by Chris Combs Don Franklin London Ford - Service
What do you like about our products and services?

Got in quick an didn't take long...

Report a concern   June 4, 2026 — Rated 10 out of 10 by K.K.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service team is exceptional! Always professional, knows what's wrong and fixes it!

Report a concern   June 3, 2026 — Rated 10 out of 10 by William Gallup Don Franklin London Ford - Service
What do you like about our products and services?

Service by profession with a smile. In and out.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Jeff Holmes Don Franklin London Ford - Service
What do you like about our products and services?

The service department is very good compared to other ones as they tell you exactly what is needed to be done as well as the price. I bought my vehicle new in 2018 and again the salesman was very informative. If I had to buy another vehicle then I would be back

Report a concern   June 2, 2026 — Rated 10 out of 10 by D.V. Don Franklin London Ford - Service
What do you like about our products and services?

F150 with Aluminum body and the twin turbo engines.

Report a concern   June 2, 2026 — Rated 10 out of 10 by P.G. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, professional and competent service

Report a concern   June 2, 2026 — Rated 10 out of 10 by Denice Tackett Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great prices and they will actually negotiate with you, friendly staff also!

Report a concern   June 2, 2026 — Rated 10 out of 10 by Paul White Don Franklin London Ford - Service
What do you like about our products and services?

Knowledgeable technicians !!

Report a concern   June 2, 2026 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Speed

Report a concern   June 2, 2026 — Rated 9 out of 10 by C.N. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Can usually find what I’m looking for

Report a concern   June 1, 2026 — Rated 10 out of 10 by E.O. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Frankie marcum has always took care of me and my family and he goes above and beyond to get the best vehicle for us that always fits in our budget and is safe and reliable. The finance mgr. from hyden ky at the London ky store does the same he is fantastic.

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.E. Don Franklin London Ford - Service
What do you like about our products and services?

The staff at your dealership are the absolute best. Your service advisors are fantastic and take great care of me, especially Benjamin, who I’ve come to know over the last few years. I know I can trust the staff at this dealership and that is the most important thing to me.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Sherry Stanley Don Franklin London Ford - Service
What do you like about our products and services?

It seem to be good! This was first time.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

Good service


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