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Customer Testimonials
Fast professional service
Everything about our car buying experience was outstanding and great! Ivan our salesman was fantastic and outstanding along with Travis the sales manager and the finance man. Everything went smooth and fast. They worked with us and gave us a great deal on the vehicle we wanted at the price and payment me and my wife were looking for. 10/10 best car buying experience I’ve ever had and I will tell everyone I know if there looking for a vehicle go to Don Franklin London, Kentucky. There the best!
The service people are very noce. Cr
Rusty was awesome salesman
I've been a customer with Don Franklin since 2010 I've bought three vehicles through them if I have the least little problem they are there to fix it with no out-of-pocket fees they are the best when it comes to buying a new vehicle thanks again to all the terrific people working at Don Franklin
So far they have been great
The service and parts personnel are knowledgeable, helpful and always treat me with respect. I feel that they work together well and truly appreciate me and work to earn and keep my business!
They do good work and friendly service
Excellent customer service! Everyone I dealt with yesterday was extremely pleasant and helpful!
Friendly and pretty quick.
Quality service
There friendly service, and always do a good job.
Friendly and professional staff
Efficient, professional and fast
I am treated like family, fast service, & everything is explained in detail.
They seem to do a good job.
Everything
All warranty work is fast and they always provide a rental.
Really like that they covered my seat with plastic and paper over my floor mat to keep it clean. And service was quick
Jacob was an excellent costumer service representative for Don Franklin. It was a very hard situation with our Ford Explorer nonetheless but Jacob was informative and helpful.
Competent and friendly people
Straight forward
Everything is done correct and in a timely manner
Easy to make an appointment, lots of appointments Available and my vehicle is done quickly.
Dependability and friendly staff
Ford F 150 is the leader in trucks and I get great after purchase service from Don Franklin.
Everyone has been really good to help me. But the warranty that I bought was not good. My suv has been there for three weeks because of a backorder part and I had to buy a used vehicle to get by. Not anyone's fault there but really frustrating.
Good service Curtis excellent service department
Convenient
Nice, friendly people. Professional.