Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.E. Don Franklin London Ford - Service
What do you like about our products and services?

The staff at your dealership are the absolute best. Your service advisors are fantastic and take great care of me, especially Benjamin, who I’ve come to know over the last few years. I know I can trust the staff at this dealership and that is the most important thing to me.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Sherry Stanley Don Franklin London Ford - Service
What do you like about our products and services?

It seem to be good! This was first time.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

Good service

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.S. Don Franklin London Ford - Service
What do you like about our products and services?

I love my ford explorer and misty is the best sale person

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Raleigh was my salesman he was great to work with and Travis sales manager was great also

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.F. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service

Report a concern   May 30, 2026 — Rated 10 out of 10 by Donald Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Easy no hassle oil change

Report a concern   May 30, 2026 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Traveling back to Indiana,and they got me right in for an oil change.Thanks!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Bunch Don Franklin London Ford - Service
What do you like about our products and services?

ROBBIE BROWN & BEN PETREY. If not for these 2 I’d buy someplace else.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Stevenson Don Franklin London Ford - Service
What do you like about our products and services?

Services are quick and complete
Service personnel are really friendly

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.G. Don Franklin London Ford - Service
What do you like about our products and services?

If they mess they will make it right! Robbie is great!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

I've purchased 2 vehicles from there and the staff are very knowledgeable and kind.

Report a concern   May 29, 2026 — Rated 10 out of 10 by K.C. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly good products

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ivan was great to work with in our purchase.

Report a concern   May 28, 2026 — Rated 10 out of 10 by M.C. Don Franklin London Ford - Service
What do you like about our products and services?

The work was done in a timely manner very satisfied

Report a concern   May 28, 2026 — Rated 10 out of 10 by W.R. Don Franklin London Ford - Service
What do you like about our products and services?

Good people and work hard to please customers!!!

Report a concern   May 28, 2026 — Rated 10 out of 10 by Ismail Os Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Extremely professional and friendly service.
I changed, trade and buy more than 100 cars in my life
I'm 66, this dealer made me feel, I was living in 80's 90's . Good old days.
This is my new car dealer for sure. They made me brought from Charlotte NC to London KY, which it was worth it...
I did deal with Cameron, young and respectful gentleman.
I am so happy to work with them.
My next car will be a Raptor.
I will buy from them again

Report a concern   May 28, 2026 — Rated 9 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

Good service, really like pick up and delivery

Report a concern   May 28, 2026 — Rated 10 out of 10 by Diane Jackson Don Franklin London Ford - Service
What do you like about our products and services?

The service was fairly fast and the works was great

Report a concern   May 27, 2026 — Rated 10 out of 10 by J.G. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is super nice and most of the time you don’t have to wait very long

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.W. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   May 27, 2026 — Rated 10 out of 10 by V.B. Don Franklin London Ford - Service
What do you like about our products and services?

Your service is always great. But I have ad issues with to many recalls and parts are unavailable, which is of no fault of the dealership. Will continue to trust Don Franklins in London, ky with my business.

Report a concern   May 26, 2026 — Rated 9 out of 10 by Penny Partin Don Franklin London Ford - Service
What do you like about our products and services?

Friendly people! service was great. Place in Middlesboro was rude didn’t care where they had your business or not apparently.

Report a concern   May 26, 2026 — Rated 10 out of 10 by K.S. Don Franklin London Ford - Service
What do you like about our products and services?

Service was very prompt.

Report a concern   May 26, 2026 — Rated 10 out of 10 by Kimberley Marsee Don Franklin London Ford - Service
What do you like about our products and services?

You are open on Saturdays for working people who can’t get there through the week!

Report a concern   May 24, 2026 — Rated 10 out of 10 by Barbara Douglas Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly & professional

Report a concern   May 24, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very courteous workers and quick

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

That the guy came out to our table and talked to us about everything they did in the service department to our car.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Michael Harris Don Franklin London Ford - Service
What do you like about our products and services?

Your always so helpful and recommended other things while there

Report a concern   May 23, 2026 — Rated 10 out of 10 by Michael Osborne Don Franklin London Ford - Service
What do you like about our products and services?

Fast service and done right


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