- Phone: 606-866-9099
- Visit Website
Customer Testimonials
Very knowledgeable, explains situation with knowledge. Very kind and helpful
Cons:With appointments wait period to long.
However, still 10
Customer service
Always cares good care of car
Quick service and friendly employees!
Service riters proferionalizm
Clean areas
Speed of service
Customer service the best
Everything ran right on time and everyone was very professional and polite
Very dependable and easy to work with
The convenience of having service at the dealership is very nice!
Everyone there was very nice and efficient
Quick and very nice people in service
Friendly staff, nice waiting area, good service and very knowledgeable.
I like being advised about the condition of my vehicle.
Best, easiest experience I’ve ever had in purchasing a vehicle!!! Raleigh Bowling was a fantastic sales associate
Fast and reliable
This is a fantastic dealership! We love Lincolns and have owned them since 2006. Great product that sells itself. We are people who don't mind driving some distance to find the "right dealer." Don Franklin is the RIGHT dealership!! It was more than worth the 2+ hour drive to buy from Don Franklin. Our salesman, Max was fantastic and extremely easy to work with...no games, just mutual respect and no BS. The entire staff was that way and we were in and out pretty quickly. I can't say enough good things about the great experience we had with Don Franklin. WE WILL DEAL WITH DON FRANKLIN FOR ALL OF OUR LINCOLN NEEDS. Lincoln (Ford) should recognize what a great representative for their products they have with Don Franklin. We could not be any happier with this experience! A+ across the board.
Services is spot on. You make an appointment and your car is serviced on time!
The service department the Don Franklin Ford in London, Kentucky is very professional in their work and their work ethics. I enjoy going over there because the people are very pleasant and easy to talk to and they get the job done the way you want it done
Courteous. Responsive. Obviously value business and customers instead of caring less if they do business with you or not.
Good service experience
Everything
Everyone was very polite and kind and helpful products good quality
Service is wonderful and I Love my vehicle
Staff are friendly and professional. They take care of our service needs.
How friendly and kind staff is
Ease of scheduling.
They are very nice people and do a very good job
Picked up and delivered back to me
Really nice employees and super clean waiting area!
The lifetime powertrain warranty, but more than that, it’s the people at the London service department. Larry, Ben, Jimmy? They are the best. They go above and beyond to make sure that I’m taken care of. I won’t go anywhere else, ever.
I appreciated the friendly staff and the respect, knowledge and helpfulness.