Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   May 20, 2025 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great staff and treated me like family

Report a concern   May 20, 2025 — Rated 10 out of 10 by Yvonee Perry Don Franklin London Ford - Service
What do you like about our products and services?

The friendliness, quick , and clean!

Report a concern   May 20, 2025 — Rated 10 out of 10 by Darin Horton Don Franklin London Ford - Service
What do you like about our products and services?

Always nice and fast service

Report a concern   May 19, 2025 — Rated 10 out of 10 by Patrick Murphy Don Franklin London - Sales
What do you like about our products and services?

Well built. Stylish. Dependable.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Ricky Pharris Don Franklin London Ford - Service
What do you like about our products and services?

Friendly associate’s,fast service on F150, cost seem very reasonable.
Talked with a sales person and she was very helpful in understanding their autos.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Gregory Brown Don Franklin London - Sales
What do you like about our products and services?

Rusty was a great brand ambassador…we will buy from him again

Report a concern   May 18, 2025 — Rated 10 out of 10 by Tammy Chandler Don Franklin London Ford - Service
What do you like about our products and services?

The staff are courteous, helpful, and easy to work with! My car service was finished in 45 minutes - and ai was back on the road! Thank you!!

Report a concern   May 18, 2025 — Rated 10 out of 10 by R.V. Don Franklin London Ford - Service
What do you like about our products and services?

Service department is courteous. They explain what is being done to your vehicle. They don’t pressure you to have lots of things worked on that don’t need it.

Report a concern   May 18, 2025 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Convenience, fast service

Report a concern   May 18, 2025 — Rated 10 out of 10 by Asonia Henson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I would have liked it better if I had gotten financed

Report a concern   May 18, 2025 — Rated 10 out of 10 by James Couch Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Purchased a 2024 Superduty from Rusty Newman and Don Franklin Team. The purchase of the truck was easy and simply, and the salesman Rusty went above and beyond during the buying process. Definitely recommend shopping at Don Franklin.

Report a concern   May 18, 2025 — Rated 10 out of 10 by K.H. Don Franklin London - Sales
What do you like about our products and services?

Very easy to deal with!

Report a concern   May 18, 2025 — Rated 9 out of 10 by L.D. Don Franklin London Ford - Service
What do you like about our products and services?

Service is done right.
When needed, pick up Service is outstanding.

Report a concern   May 18, 2025 — Rated 10 out of 10 by A.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

You work well with people

Report a concern   May 18, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Good customer service, quality and price of vehicles

Report a concern   May 18, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Quick, easy to schedule done in a timely matter.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Rick Joseph Don Franklin London Ford - Service
What do you like about our products and services?

Quick and efficient

Report a concern   May 18, 2025 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and staff, always friendly and helpful!

Report a concern   May 18, 2025 — Rated 10 out of 10 by Kim Weber Don Franklin London Ford - Service
What do you like about our products and services?

I like your choice of cars and your service department

Report a concern   May 18, 2025 — Rated 9 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Courteous and friendly service

Report a concern   May 18, 2025 — Rated 10 out of 10 by I.R. Don Franklin London Ford - Service
What do you like about our products and services?

They always do the best they can friendly efficient greet you as soon as they can and always there to help you

Report a concern   May 18, 2025 — Rated 10 out of 10 by Trent Pool Don Franklin London Ford - Service
What do you like about our products and services?

I appreciate the sales team and the service team. We bought 2 new vehicles there and will definitely continue to be a faithful customer!

Report a concern   May 18, 2025 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and quick

Report a concern   May 18, 2025 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

Friendliest staff. Waiting area is always clean. They always ask before doing anything that will cost extra and explain why it is needed.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Bridgett Ward Don Franklin London Ford - Service
What do you like about our products and services?

Cody Charles has helped us with 3 vehicles so far it’s always a great experience

Report a concern   May 18, 2025 — Rated 10 out of 10 by Kim White Don Franklin London Ford - Service
What do you like about our products and services?

If they make a mistake they are quick to remedy it. Very nice people to work with.

Report a concern   May 18, 2025 — Rated 10 out of 10 by T.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Always helpful & friendly

Report a concern   May 18, 2025 — Rated 10 out of 10 by Woorley Amanda Don Franklin London Ford - Service
What do you like about our products and services?

Thank you for the superior customer service and the very quick and easy response!

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.W. Don Franklin London Ford - Service
What do you like about our products and services?

Great service!

Report a concern   May 14, 2025 — Rated 10 out of 10 by Anthony Phillips Don Franklin London - Sales
What do you like about our products and services?

The service Rep was awesome we was very pleased with it all we will most definitely do business again!


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