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Customer Testimonials
Very professional and responsive.
They do everything they can to take care of what you need. James does the best he can to work you in if you have a problem and I really appreciate it. I never have a problem with the service I receive
Thank you so much. Larry Roark
Na
I like that my mechanics may be specifically trained for my car, and may recognize snafus in a particular model
The service Raleigh bowling is the best!
The service department is very nice
I like that they care about people and they make sure everyone has a decent ride and if something happens then make sure that it’s fixed, most places don’t do that. I highly recommend Don Franklin. If you go anywhere else, you’re just robbing yourself.
The salesman Maxx was easy to work with
Raleigh was the nicest most patient salesman we have ever had. If you need a patient and knowledgeable salesman ask for him
Great customer service by everyone involved in our interaction. Special shout out to Misty!
Everything
Staff was nice, explanations of work done were very clear.
Vehicles are very clean and service was top notch
. Service department is one of the best in quality and customer service, friendly and appreciative of me as a customer will continue doing business with them
I was approved for our transit with Zachary
After long trip we decided to wait . This guy Zachary went past and above what was expected of him .
Excellent customer service. The service team is always helpful and easy to work with.
Rick was very transparent throughout the process of purchasing my vehicle. He went above and beyond to give me the best deal and find the vehicle I loved. Rick created a calm yet friendly and supportive atmosphere throughout our journey. He even drove us around the lot on the golf cart to the vehicles we were interested in. We appreciated the water offered to us as well, considering the day was especially hot! I would definitely recommend family and friends to Don Franklin Ford in London and refer them to Rick Fitzgerald for their purchase.
Jacob in the service department is very informative about everything and great to work with
Well it’s a ford dealer. The friendly knowledgeable staff.
Everything
Friendly efficient staff & easy to schedule an appointment
Ivan was very likable and helpful. I’ve recommended him to my sister
I like your service and all your employees are friendly keep up the good work
Dependable and Earl Cornett that works there does a great job. I drive from Harlan to get my car serviced there.
Very nice and punctual
Friendly staff. Very fast in the service department.
Service was exemplary! Very customer friendly 😊😊
No pressure to purchase, and helpful in selecting the type of truck I wanted for my budget
The friendly people and service
People are friendly and helpful.