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Customer Testimonials
I have not had any mistakes or misrepairs done.
Very friendly staff and know that the job was done professionally.
We appreciate the courteous employees.
The excellent customer service they provide is outstanding; they help you in any way they can, catering to your preferences. The location in London, Laurel County, is particularly noteworthy. All the staff are excellent and very professional. A young man named Lee helped me find the car I wanted; he was incredibly kind and deserves a 10/10. I also give a 10/10 to all the staff.
Very nice people. and really good service
I’ve always had good service there and I really appreciate that they don’t do things to my car that it doesn’t need. I’m very happy with this dealership
Everyone is friendly and they get the job done quick
The waiting room is large and never feels crowded, service is fast upon arrival until departing, technicians are friendly and straight to the point.
The service was great. Frankie went above board to find me a car. He put me at ease when I first met him with all that I had been through.
They keep you up to date on progress as they work on your car. Always very helpful.
Prompt and friendly service. Have had nothing but excellent service each and every time I have been there. Highly recommend this location for any and all needs.
Everyone is very professional and does a fantastic job!
Friendly people
Friendly fast service. Not pushy on suggestions and I always leave with knowing that they did their best and were looking out for me the customer.
Truck has been very dependable and service department always gets us in for an oil change when we are in the area.
Prompt response
The service people are great and they are very knowledgeable and helpful especially James Partin He goes above and beyond of what his actual job requires of him. I would and I do recommend your guys service department to everyone that I know that needs their vehicle worked on. Thanks again for taking care of all of my vehicles. All 5 of them.
Great service department friendly staff
Quality products, and service. Prompt time with appointments.
Service is quick! Dont have to schedule ahead or wait forever. Fast efficient! Bragged about it on Facebook too!
The service department has always been accommodating to my needs.
Personable staff at check in
Workers were courteous and professional, work was completed in a timely manner.
Your f150 trucks
Extended warranty
Easy to schedule and fast, friendly service.
The people care about my business, prompt friendly and respectful. We are very happy with the parts & service received after the sale. We have purchased a new 2022 Explorer and used 2018 F-150 from Don Franklin London, both are exclusively serviced at this location since purchasing.
Efficient service dept. Good communication.
I’ve been a Ford fan for many years. They are still American made 🇺🇸
The service is excellent.
Fast and easy, that’s what I like no hassle and getting as close to to what you want. Had a great experience. Thanks