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Customer Testimonials
Easy to make an appointment.
Ease of service appointments!
Don't Have to wait that long,it's reasonable really like the service
I get in and out fast
Austin was amazing, he cared what I was looking for and worked hard to make sure I got what I wanted. He was kind and carried on a conversation with us while we waited. He was all around awesome.
Great
Excellent service
Service department is outstanding the general manager and the leadership team at Dan Franklin in London go out of their way to keep your business and make make you feel like you’re at home
They are great service and quickly got my truck serviced
Good quality products and friendly service.
Great people who try to help make car shopping easier.
All of your employees are very nice polite and professional
Thorough service. Timely. Efficient.
Great service and the employees are wonderful!
Personal interaction with the service crew mgt.
Service was quick and correct. Everything done was explained well to us and handled with professionalism.
I was very pleased with my visit I am a double amputee your service department treated me great thank you.
Service is prompt and keep you informed on status of vehicle service. It is such a big help when can have vehicle picked up and returned without me having to use vacation day for vehicle service.
Salesman did everything to help
Me with my purchase!
I like ford products and service.
Quick, responsive sales department; great service department
The service technician was very helpful and was great at explaining everything to me as well as bringing up things that most other shops would have just looked over. I will definitely be back for future services.
Quality service and great waiting area!
Very nice and professional
Best customer service in the state of Ky. Tim Wells and his team are on top of their game. Won’t buy from anywhere else.
Great folks that provide great service
About two years ago I bought my first mustang an when I test drove it I knew it had some problems in the front end which anyone knows u buy a used car the repairs are on the customer so I went a head an bought the car so during the buying process the salesman told me to take it to don Franklin in London for the repairs which I thought a sakes gimmick so next day I arrive at don Franklin in London they already knew what the car needed so that evening I went back to pick it up an I was surprised when they told me the work they did on my car so I was thinking I'd have to kidnap the Pope to pay the bill so I went up to the counter to see what the bill was an they told me 0 dollars the owner had called an told them to make sure the car was right when it left so two years later I still own the mustang an I'm a life long member of don Franklin my family has bought vehicles from them I actually own three cars that was purchased from don Franklin so my advice to anyone is you can't go anywhere an get the service like you can at don Franklin they are the best carlot around thank you to all the stall you all do a great job
Good employees
Our salesman, Austin, was very quick & listened to everything that we wanted in a car. We love our car and have a great experience!
I can just bring it in at my time and get the truck serviced to the car or the other car serviced very reasonable price always a very good job. Thank you so much.