Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 24, 2025 — Rated 10 out of 10 by R.T. Don Franklin London Ford - Service
What do you like about our products and services?

Larry is A number 1 to deal with!

Report a concern   October 24, 2025 — Rated 10 out of 10 by Leeann Jackson Don Franklin London Ford - Service
What do you like about our products and services?

I called the day I needed my oil changed they got me in the same day! I dropped my vehicle off they had it done within a hour and I was ready to go!

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

It was fast and reasonably priced.Work for Walmart so I have always used them but won’t be going back there.Will definitely recommend Don Franklin to others.

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.B. Don Franklin London Ford - Service
What do you like about our products and services?

The service was fast and everyone was friendly and helpful

Report a concern   October 24, 2025 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Seem to be very helpful and knowledgeable

Report a concern   October 23, 2025 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Easy end and out. All of the people are nice

Report a concern   October 23, 2025 — Rated 10 out of 10 by Richard Brame Don Franklin London Ford - Service
What do you like about our products and services?

I love the Lincoln aviator features and comfortable ride.
Sales manager is terrific.
Every person did what they said and did it timely.
Making the deal on the front end was first class.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Lowell Davis Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Goated! Austin the goat bruh!

Report a concern   October 23, 2025 — Rated 10 out of 10 by Mike McFall Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

No pressure sales and they are careful to listen to you and what you want.

Report a concern   October 23, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like that they honor their agreement to do a free oil change because we bought our car there and I like the salesman Frankie who we bought all my cars from five of them total

Report a concern   October 23, 2025 — Rated 10 out of 10 by M.C. Don Franklin London Ford - Service
What do you like about our products and services?

You have to keep an eye on them. Last time they charged me double for the service.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Jeff Zemanek Don Franklin London Ford - Service
What do you like about our products and services?

I have had nothing but total satisfaction with my personal interaction and work performed.
As a new resident, I’m happy I found a dealership I feel comfortable with and can trust!

Report a concern   October 21, 2025 — Rated 10 out of 10 by R.R. Don Franklin London Ford - Service
What do you like about our products and services?

I trust Ford products and Don Franklin has always provided great customer service.

Report a concern   October 21, 2025 — Rated 10 out of 10 by Bobbie Rice Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, convenient, fast and accurate service
I won’t go anywhere else

Report a concern   October 21, 2025 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendliness of staff. Coupons for services don't hurt, either lol.

Report a concern   October 20, 2025 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

From my experience the workers are very nice. The two times I’ve been there I’m very satisfied with the work on my vehicle.

Report a concern   October 20, 2025 — Rated 10 out of 10 by J.D.H.E. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and friendly making sure to see we were taken care of at appointment time. Everyone was super nice.

Report a concern   October 20, 2025 — Rated 10 out of 10 by G.F. Don Franklin London Ford - Service
What do you like about our products and services?

I lady that took my payment for service treated me like I needed to be treated she’s always just amazing I don’t have the words to describe how great she is and what she does she deserves a raise $$$$$$$$$

Report a concern   October 20, 2025 — Rated 10 out of 10 by M.B. Don Franklin London Ford - Service
What do you like about our products and services?

Checked in and out within 30 mins.. very fast

Report a concern   October 20, 2025 — Rated 10 out of 10 by Sandiego Gay Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Above and beyond helpful in meeting the customer needs.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Justin Borman Don Franklin London Ford - Service
What do you like about our products and services?

Wonderful service

Report a concern   October 20, 2025 — Rated 10 out of 10 by Scott Reid Don Franklin London Ford - Service
What do you like about our products and services?

Friendly workers

Report a concern   October 20, 2025 — Rated 10 out of 10 by Teddy Smith Don Franklin London Ford - Service
What do you like about our products and services?

I can make my appointment for times that are good for my schedule

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anthony Asher Don Franklin London Ford - Service
What do you like about our products and services?

I like Don Franklin services because they have always treated me good over the years purchased several vehicles from them last purchase was a 2014 mustang the owner went beyond an made sure my car was fixed no other dealer ship will do what he done for me

Report a concern   October 20, 2025 — Rated 10 out of 10 by J.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Love ford products , max Caswell was great to work with.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Charles Crawford Don Franklin London Ford - Service
What do you like about our products and services?

It was great

Report a concern   October 17, 2025 — Rated 10 out of 10 by Robert Wilder Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

All of it

Report a concern   October 17, 2025 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly service and a comfortable waiting area.

Report a concern   October 17, 2025 — Rated 9 out of 10 by A.C. Don Franklin London Ford - Service
What do you like about our products and services?

They treated me good it was little difficult to get through to talk to somebody in service but now it was late around 4 or so yesterday to so I understand people may left work early everybody is short staffed this day n time

Report a concern   October 17, 2025 — Rated 10 out of 10 by Nathaniel Pierce Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Overall great experience made buying a truck uncomplicated. I will most definitely recommend my friends and family.


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