Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   August 20, 2025 — Rated 10 out of 10 by V.M. Don Franklin London Ford - Service
What do you like about our products and services?

Seems like quality service on my vehicle!

Report a concern   August 20, 2025 — Rated 10 out of 10 by Lillie Powell Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The service

Report a concern   August 20, 2025 — Rated 10 out of 10 by Arlin Couch Don Franklin London Ford - Service
What do you like about our products and services?

I love that Don Franklin does Bi-Weekly payments and they try their best to put you in the vehicle that you want.

Report a concern   August 20, 2025 — Rated 10 out of 10 by David Jackson Don Franklin London - Sales
What do you like about our products and services?

I had a great experience. Alex my salesman and Travis the sales manager are Top Notch. This is my second time purchasing through Don Franklin, and when I’m in the market again, I will definitely give them first shot at my business

Report a concern   August 20, 2025 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and knowledgeable staff

Report a concern   August 19, 2025 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff.

Report a concern   August 19, 2025 — Rated 10 out of 10 by G.W. Don Franklin London Ford - Service
What do you like about our products and services?

They done a great job

Report a concern   August 19, 2025 — Rated 10 out of 10 by P.G. Don Franklin London Ford - Service
What do you like about our products and services?

Ok you'll hear from me I've come to you people for 15 yrs for service bought several vehicles an I have a flat tire an you won't talk to me I called four times was put on hold no I'm thru with you bastards Name removed.....,

Report a concern   August 19, 2025 — Rated 10 out of 10 by J.T. Don Franklin London - Sales
What do you like about our products and services?

Very friendly and let us take it anywheres to test drive! Let us get a good feel for it!

Report a concern   August 19, 2025 — Rated 10 out of 10 by C.H. Don Franklin London Ford - Service
What do you like about our products and services?

The service is great

Report a concern   August 19, 2025 — Rated 10 out of 10 by C.J. Don Franklin London Ford - Service
What do you like about our products and services?

The fact that they went out of the way for a warranty repair

Report a concern   August 19, 2025 — Rated 10 out of 10 by Robin Fowler Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Your services was great , and I'm very happy with my vehicle

Report a concern   August 18, 2025 — Rated 10 out of 10 by L.J. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and sufficient. I wish they’d go back to taking it through their car wash. I don’t know why they never wash it any more. Also, I wish they’d cover the drivers floor mat because somebody there has very dirty shoe bottoms.

Report a concern   August 18, 2025 — Rated 10 out of 10 by T.C. Don Franklin London Ford - Service
What do you like about our products and services?

Set up appointment dropped truck off and picked it up later in the afternoon. But I noticed the iam going to call it a beauty cover is missing on top of the engine not sure what happened their

Report a concern   August 16, 2025 — Rated 10 out of 10 by F.A. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and efficient n friendly

Report a concern   August 16, 2025 — Rated 10 out of 10 by D.W. Don Franklin London - Sales
What do you like about our products and services?

Friendly and helpful people is your best assets the product is just a plus always respectful your people make your business grow . Service department is The best

Report a concern   August 15, 2025 — Rated 10 out of 10 by D.T. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was nice, friendly and helpful

Report a concern   August 15, 2025 — Rated 10 out of 10 by Harold Rose Don Franklin London Ford - Service
What do you like about our products and services?

Professional people and good service...

Report a concern   August 15, 2025 — Rated 10 out of 10 by Robert Milnes Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The van was just as described. Very well detailed and inspected before the saleGreat service and communication before and after the sale.

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.D. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly people great service

Report a concern   August 15, 2025 — Rated 9 out of 10 by F.H. Don Franklin London Ford - Service
What do you like about our products and services?

You were quick and efficient.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Kyle Shrader Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

We bought a vehicle and it ended up with some problems and they went above and beyond to help us.

Report a concern   August 15, 2025 — Rated 10 out of 10 by C.J. Don Franklin London Ford - Service
What do you like about our products and services?

I enjoy driving Ford products and it was very easy to schedule services for my vehicle. Everyone was courteous and my vehicle was serviced in a very timely manner.

Report a concern   August 15, 2025 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

I assume I’m getting the best products and the correct services needed. I drive by myself a lot, so I need my vehicle serviced properly.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Olivia Garrison Don Franklin London Ford - Service
What do you like about our products and services?

The service is always fast and reliable. I know interview car will be fixed right the first time and the people are always so nice and helpful.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Dianna Cox Don Franklin London Ford - Service
What do you like about our products and services?

Great service James is the best in the service department everyone is so polite

Report a concern   August 15, 2025 — Rated 10 out of 10 by L.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Always very friendly and knowledgeable employees. Good communication and a feeling of appreciation for a chance at our business.

Report a concern   August 15, 2025 — Rated 10 out of 10 by L.D. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly service

Report a concern   August 15, 2025 — Rated 10 out of 10 by Michelle Leger Don Franklin London Ford - Service
What do you like about our products and services?

Quick service

Report a concern   August 15, 2025 — Rated 10 out of 10 by Ron Easter Don Franklin London Ford - Service
What do you like about our products and services?

Best after purchase service I have ever had.


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