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Customer Testimonials
Quality service.
Everything
Service visit was great. Everyone was friendly as could be. Rusty even showed me a couple SUV's looking for my wife and he was extremely helpful and professional while I waited for my truck to finish up. Facilities are top notch along with the services.
They are awesome
The staff there is amazing. Jacob or Joshua (I’m bad with names) is an awesome service writer. Always a pleasure dealing with him. Thank you.
Friendly service comfort waiting area
Ease of scheduling service is great! Work is usually done in a timely manner. Staff is friendly and courteous. Any issues are resolved quickly and courteously.
The technicians are very efficient and thorough.
Ford vehicles have always been good for me!
Very prompt and easy to work with. Accommodating to my needs
Friendly staff and a good selection of cars/trucks
The best customer service anywhere! Kendra has sold us our last 3 new vehicles. I recommend highly
Fast in and out service staff very friendly
Fast service, courtesy of employees, great waiting room.
I had a great experience at Don Franklin Ford in London, Kentucky. The service department was straightforward and professional—no runaround, no pressure, just clear communication and honest details about my truck. Everything was explained clearly, and I knew exactly what was being done and why. On top of that, the waiting room is surprisingly nice and comfortable, which made the whole visit even better. Solid service all around. I’ll definitely be back
They are all great
The service on my vehicle was very well done. The people are professional and polite.
Very helpful, polite and explain every step
Service in a timely manner and staff always polite and helpful
Kindra is the best! Such a easy and smooth car buying experience!
Great service but slow
Great work on time appointment
Great friendly place to have your car worked on
Kindra listened to what we wanted and helped find the perfect vehicle.
Great work
I did not like yall charging 3% for using a debit card. Luckily I had checks. You take a big risk with checks instead of debit cards in my opinion. There are other businesses that don’t charge that and plenty of shade mechanics that can change oil and rotate tires.
Good quick service and friendly people
Friendly service
Friendly courteous service, and The powertrain warranty.
Quick friendly easy to understand the diagnosis