Customer Testimonials

Best, easiest experience I’ve ever had in purchasing a vehicle!!! Raleigh Bowling was a fantastic sales associate

Fast and reliable

This is a fantastic dealership! We love Lincolns and have owned them since 2006. Great product that sells itself. We are people who don't mind driving some distance to find the "right dealer." Don Franklin is the RIGHT dealership!! It was more than worth the 2+ hour drive to buy from Don Franklin. Our salesman, Max was fantastic and extremely easy to work with...no games, just mutual respect and no BS. The entire staff was that way and we were in and out pretty quickly. I can't say enough good things about the great experience we had with Don Franklin. WE WILL DEAL WITH DON FRANKLIN FOR ALL OF OUR LINCOLN NEEDS. Lincoln (Ford) should recognize what a great representative for their products they have with Don Franklin. We could not be any happier with this experience! A+ across the board.

Services is spot on. You make an appointment and your car is serviced on time!

The service department the Don Franklin Ford in London, Kentucky is very professional in their work and their work ethics. I enjoy going over there because the people are very pleasant and easy to talk to and they get the job done the way you want it done

Courteous. Responsive. Obviously value business and customers instead of caring less if they do business with you or not.

Good service experience

Everything

Everyone was very polite and kind and helpful products good quality

Service is wonderful and I Love my vehicle

Staff are friendly and professional. They take care of our service needs.

How friendly and kind staff is

Ease of scheduling.

They are very nice people and do a very good job

Picked up and delivered back to me

Really nice employees and super clean waiting area!

The lifetime powertrain warranty, but more than that, it’s the people at the London service department. Larry, Ben, Jimmy? They are the best. They go above and beyond to make sure that I’m taken care of. I won’t go anywhere else, ever.

Courteous staff, quality work. Robbie Brown worked diligently to find my electrical issue.

Very friendly, gets the job done.

Great service

Good service department.

I have used it for the last 15 years. Like the works

All of it was great

Had a issue service manager handle it like a true great manage. Will go back to don franklins

Fast, friendly service. Wonderful staff!

Quick service

Kindra was very responsive and prompt to all my requests.
I believe that the price we were given was very competitive and fair.
The explanations concerning the Van and the extended warranty was very thorough.
Plus all in all the experience was very professional and of all the dealers I talk to ( and I talked to several across the eastern states) the folks at Don Franklin made me feel comfortable plus they were not over pushy about selling.

Each time we have been there we have been treated very well Tim wells has always been good to deal with and you all have a great selection to choose from. Thank you

I was treated so well the salesman and sales manager was great! I love my purchase Toyota Rav 4

Reliable, friendly, and professional