Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   August 1, 2025 — Rated 10 out of 10 by Tasha Mccormick Don Franklin London - Sales
What do you like about our products and services?

Everyone is happy to help you. I feel like everyone goes the extra mile to assist you.

Report a concern   August 1, 2025 — Rated 10 out of 10 by Angela Singleton Don Franklin London - Sales
What do you like about our products and services?

Friendly staff misty was very friendly and willing to find something in my price range and her boss think his name was Travis did awesome job to finding what I wanted

Report a concern   August 1, 2025 — Rated 10 out of 10 by Anna Noble Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Quick n easy

Report a concern   August 1, 2025 — Rated 10 out of 10 by I.D. Don Franklin London Ford - Service
What do you like about our products and services?

Staff is courteous and helpful.

Report a concern   August 1, 2025 — Rated 10 out of 10 by Randall Sword Don Franklin London - Sales
What do you like about our products and services?

Great friendly service that stayed after hours to complete the sale the same day!

Report a concern   August 1, 2025 — Rated 10 out of 10 by Q.S. Don Franklin London Ford - Service
What do you like about our products and services?

Good service

Report a concern   August 1, 2025 — Rated 10 out of 10 by Joe Asher Don Franklin London Ford - Service
What do you like about our products and services?

Kept me informed very well - did Great work on automobile

Report a concern   August 1, 2025 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

everything was great !!!! they treat you like family there

Report a concern   August 1, 2025 — Rated 10 out of 10 by Steven King Don Franklin London Ford - Service
What do you like about our products and services?

Service department is exceptional

Report a concern   August 1, 2025 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

The service department is always accommodating in every way

Report a concern   August 1, 2025 — Rated 10 out of 10 by Thomas Brake Don Franklin London Ford - Service
What do you like about our products and services?

Staff is awesome, work is done right, good communication; and i am always treated honestly with repair work.

Report a concern   July 31, 2025 — Rated 9 out of 10 by Scott Britton Don Franklin London Ford - Service
What do you like about our products and services?

They treat you like family.

Report a concern   July 31, 2025 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

Always gets me in and out quickly. But this week it took longer for some reason. Over two hours. But they are very friendly and helpful

Report a concern   July 31, 2025 — Rated 10 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

I feel it's the best place to receive service especially since I purchased my vehicle there

Report a concern   July 31, 2025 — Rated 10 out of 10 by Eugene Hopkins Don Franklin London Ford - Service
What do you like about our products and services?

Best people and service in the tri county area!

Report a concern   July 31, 2025 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Everybody tries to do a very good job

Report a concern   July 31, 2025 — Rated 10 out of 10 by L.Q. Don Franklin London Ford - Service
What do you like about our products and services?

Oil changes go smoothly

Report a concern   July 28, 2025 — Rated 10 out of 10 by L.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great people

Report a concern   July 28, 2025 — Rated 9 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Reasonable price, nice waiting area (especially for kids), quick service

Report a concern   July 28, 2025 — Rated 10 out of 10 by J.R. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was very friendly and made a stressful situation very easy to deal with and helped us beyond out expectations. The technition that handled our vehicle (Jacob) was very easy to talk to and explained everything extremely well.

Report a concern   July 27, 2025 — Rated 9 out of 10 by Karen Hibbard Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Customer service.
Was very professional

Report a concern   July 27, 2025 — Rated 10 out of 10 by Brandon Pratt Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Your Sales Guy was very helpful not pushy

Report a concern   July 27, 2025 — Rated 10 out of 10 by Charlene Hoskins Don Franklin London Ford - Service
What do you like about our products and services?

Professional and courteous service surely be coming back

Report a concern   July 27, 2025 — Rated 10 out of 10 by Gary Akins Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   July 27, 2025 — Rated 10 out of 10 by Angela Singleton Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales and service management r awesome but I brought my truck in for a recall on motor and they performed test on my truck and blew something to air conditioner now it want work the service manager Jacob was very friendly and is trying get my warranty to get it cover it I feel like they should be responsible for fixing it being the test they performed caused the problem if the warranty don’t cover it but hopefully it works out and my air conditioner gets fixed thanks

Report a concern   July 27, 2025 — Rated 10 out of 10 by Alesha Morgan Don Franklin London - Sales
What do you like about our products and services?

Great service and super cool and respectful employees

Report a concern   July 27, 2025 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and treats you like family

Report a concern   July 26, 2025 — Rated 10 out of 10 by L.R. Don Franklin London Ford - Service
What do you like about our products and services?

Quick, excellent service.

Report a concern   July 26, 2025 — Rated 10 out of 10 by S.M. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and quick!

Report a concern   July 26, 2025 — Rated 10 out of 10 by Steve Broom Don Franklin London Ford - Service
What do you like about our products and services?

Thanks for the help on our vehicle’s needs!


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