Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 18, 2026 — Rated 10 out of 10 by E.M. Don Franklin London Ford - Service
What do you like about our products and services?

Be able to make an appointment to bring in my car. Trust worthy products and seeing familiar faces. Rebates on tires.
Report a concern   February 18, 2026 — Rated 10 out of 10 by Joy Fee Don Franklin London Ford - Service
What do you like about our products and services?

I would rate all products A+ and the services are outstanding!!
Report a concern   February 18, 2026 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and helpful staff, I was very appreciative that someone took be back to work and also picked me up from work when my car was finished
Report a concern   February 18, 2026 — Rated 10 out of 10 by E.F. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and will address all the issues you might have. The service writers are knowledgeable and do a great job. They explain everything concerning the service that was received.

Report a concern   February 18, 2026 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and quick

Report a concern   February 18, 2026 — Rated 10 out of 10 by B.S. Don Franklin London Ford - Service
What do you like about our products and services?

Everything.

Report a concern   February 18, 2026 — Rated 10 out of 10 by R.M. Don Franklin London Ford - Service
What do you like about our products and services?

Brandon was very helpful

Report a concern   February 18, 2026 — Rated 9 out of 10 by A.M. Don Franklin London Ford - Service
What do you like about our products and services?

I had to have a recall service performed on my Ford EcoSport. Don Franklin performed the service is a timely manner and provided me with a loaner vehicle at no out of pocket cost to me. The service was great and the staff was very helpful.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Carol Clouse Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Selection and service. I’ve bought several vehicles there and I don’t shop anywhere else. The salespeople go out of their way to make sure that you have a great experience. I highly recommend the service department as well.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Anthony Parsons Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly Staff.
Report a concern   February 16, 2026 — Rated 10 out of 10 by Linda Stidham Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Professional staff get you what you want work hard to make it happen service department is excellent

Report a concern   February 16, 2026 — Rated 10 out of 10 by E.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Accommodating and efficient

Report a concern   February 16, 2026 — Rated 10 out of 10 by John Goins Don Franklin London Ford - Service
What do you like about our products and services?

Your Saturday service hours make it much easier on me. Your people have always took very good care of me and my vehicles. It’s always been a good experience.
Report a concern   February 16, 2026 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Everybody is nice. And they get your vehicle back on the road fast.
Report a concern   February 16, 2026 — Rated 9 out of 10 by L.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

My service was done in 30 minutes including tire rotation which I questioned. My tire pressure light was on when I left and I assumed it would reset when I started driving. It did not and checked my app and realized my rear tires had lost 10 and lost 11 pounds. Not happy!
Report a concern   February 16, 2026 — Rated 10 out of 10 by N.L. Don Franklin London Ford - Service
What do you like about our products and services?

I like the fact that during service visits other areas are checked for safety and maintenance concerns.
Report a concern   February 15, 2026 — Rated 9 out of 10 by Gary Toczek Don Franklin London Ford - Service
What do you like about our products and services?

Easyand simple
Report a concern   February 14, 2026 — Rated 10 out of 10 by D.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Always very easy to deal with.
Report a concern   February 14, 2026 — Rated 10 out of 10 by Martha Patterson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great people!!! Austin is best sale person I have ever dealt with he is actually for the customer rather then the business

Report a concern   February 14, 2026 — Rated 10 out of 10 by Sidney Fee Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Top quality products and don’t miss out on the highest quality service of any and all dealerships in Kentucky!!
Report a concern   February 14, 2026 — Rated 10 out of 10 by James Price Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Excellent customer service and friendly staff
Report a concern   February 14, 2026 — Rated 10 out of 10 by B.F. Don Franklin London Ford - Service
What do you like about our products and services?

Everything was so quick and easy
Report a concern   February 14, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Always easy to get appointments,always pleased with the service. Great place.

Report a concern   February 14, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Great reliable service. Very quick and quality work.

Report a concern   February 14, 2026 — Rated 10 out of 10 by Craig Jasper Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

IT WAS A VERY WONDERFUL AND VERY PROFESSIONAL BUYING THE 2021 Nissan murno vehicle ! I will definitely be back to deal Don Franklin Ford in London, ky.!!!

Report a concern   February 14, 2026 — Rated 10 out of 10 by R.W. Don Franklin London Ford - Service
What do you like about our products and services?

I think the service staff was very friendly & accommodating. I was in & out in a reasonable time..

Report a concern   February 13, 2026 — Rated 9 out of 10 by Scott Britton Don Franklin London Ford - Service
What do you like about our products and services?

They get me in and out very quickly and always let me know how my vehicle is and if anything needs taken care of other than routine maintenance.
Report a concern   February 13, 2026 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like using motor craft products in my Ford. I was disappointed the car wash was not working.

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.M. Don Franklin London Ford - Service
What do you like about our products and services?

Easy scheduling work done in a timely manner
Report a concern   February 13, 2026 — Rated 10 out of 10 by B.A. Don Franklin London Ford - Service
What do you like about our products and services?

It is convenient for me when I need service work.

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