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Customer Testimonials
I like that they don’t try to sell you something you don’t need. I feel like I can trust the service people.
Ford vehicles are very dependable, the sales staff especially Laten Napier has assisted my friends and family with 8-10 sales
Our service department helper, JACOB was professionally good in all areas and what he said he done, felt confident in hlm.
Service was done without a lot waiting, everyone was very friendly and welcoming
Everyone is so nice and very helpful.
Great service
Very friendly, timely, clean, professional, knowledgeable, and we didn’t feel pressured
Professional services
It’s quick and convenient. Also when we purchased they worked hard to get us in a vehicle we desperately needed and at price point we could afford monthly.
I think they do a great job on service work and we bought quite a few new cars from Don Franklin
Very professional and down to earth people.
Prompt and professional!
Quick check in. Courteous service personnel. OEM parts
Very honest and trustworthy people.
They did a very good and thorough job
Excellent customer service.
Dale, our salesman, went above and beyond his duties! So appreciative of him helping my husband find a truck and my daughter find her dream car. Top notch service!
Great experience
Great salesman. Very professional. Great quality
Great great people.! Helped me beyond your get into something and I LOVE it.!
Very helpful & kind. salesman
Very friendly people to work with and very helpful! Great service.
Our salesman Rusty Newman was very knowledgeable and helpful with helping us find the right truck!
That you guys have a great different variety of makes and models to choose, the ability to get the car/truck you want that might be at a further away Don Franklin lot from you sent right over to the one closest to you, and the fact that you guys literally have an entire ARMY of eager and very helpful staff that have been absolutely nothing but the best to work with and will fight and bend over backwards to make the deal you really want happen for you even when you think it can’t be done!!
They always treat me with respect.
Honest. Friendly.
Fast and reliable service on my vehicle
My salesman (Eli Wright) at Don Franklin Ford Lincoln in London, KY was so helpful. He made it easy for us to get into an awesome car, we are very grateful. If/When we need another car we will definitely be back to this dealership!
The people are great. That’s what makes the dealership special. They are honest and straightforward. If a mistake is made they make it right. From sales to service, everyone at Don Franklin London does it right. In short, I trust them.
Nice and friendly and very helpful!