Customer Testimonials

Everyone is friendly and know what they are doing. The service department people are doing a great job. I like the mechanics also. So far they have done excellent work on my vehicles. So I'll give them all a 9 all the way up to a 10. And that's why I come .

I didn’t have an appointment and they got me right in. The staff were very helpful and knowledgeable and I will continue to use Don Franklin. I have purchased 4 vehicles from Don Franklin auto group and will continue.

Fast

Everything

Very friendly and fast service. They explain everything about what they have done on your car before you check out.

Fast service

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I waited in a nice waiting area and the service technician let me know what was going on with my car and got my permission to make the recommended changes. Great service!

Fast service and reliable service

The service staff is always willing to help to make sure I’m keeping up with my required services for my warranty. Services are always done with top notch care for my vehicle.

Been good service over the years bought four cars there

Always friendly. Great customer service !

Everyone is very warm and welcoming. They are friendly. They’re helpful. They answer all your questions and I just like I bought my car there and I will never go to a place else or buy another car from anybody else.

As for products, I’ve never had a problem ever had of anything you’ve ever done or put on my truck. For the staff or the service the most respectful plot they treat you like you’re the only person there that they really care about your truck or vehicle.. any concerns that I’ve ever had they never rushed me off. They listened to each and one of them and gave me a recommendation on what to do every time friendliest place I’ve ever been? I can’t think of one way or one thing that I would change and let’s say a lot for me.?

Professional knowledgeable friendly

Courteous and professional. They keep you informed and ask if you want a part or service before they proceed.

I always take my vehicles to Don Franklin. They are always professional and the prices are good

I'm always loyal to Ford products. I usually get good service at Don Franklin Ford other that this past visit

Fast and easy, that’s what I like no hassle and getting as close to to what you want. Had a great experience. Thanks

I have not had any mistakes or misrepairs done.

Very friendly staff and know that the job was done professionally.

We appreciate the courteous employees.

The excellent customer service they provide is outstanding; they help you in any way they can, catering to your preferences. The location in London, Laurel County, is particularly noteworthy. All the staff are excellent and very professional. A young man named Lee helped me find the car I wanted; he was incredibly kind and deserves a 10/10. I also give a 10/10 to all the staff.

Very nice people. and really good service

I’ve always had good service there and I really appreciate that they don’t do things to my car that it doesn’t need. I’m very happy with this dealership

Everyone is friendly and they get the job done quick

The waiting room is large and never feels crowded, service is fast upon arrival until departing, technicians are friendly and straight to the point.

The service was great. Frankie went above board to find me a car. He put me at ease when I first met him with all that I had been through.

They keep you up to date on progress as they work on your car. Always very helpful.

Prompt and friendly service. Have had nothing but excellent service each and every time I have been there. Highly recommend this location for any and all needs.