Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   June 30, 2025 — Rated 10 out of 10 by Mary Hiatt Don Franklin London Ford - Service
What do you like about our products and services?

Everything
Always thourgh.
Report a concern   June 30, 2025 — Rated 10 out of 10 by Christina Whitis Don Franklin London Ford - Service
What do you like about our products and services?

I love my Explorer. All the service and warranty work has been done quickly and correctly! Everyone is so nice and efficient!

Report a concern   June 29, 2025 — Rated 10 out of 10 by Amy Jones Don Franklin London - Sales
What do you like about our products and services?

Very helpful

Report a concern   June 29, 2025 — Rated 10 out of 10 by S.J. Don Franklin London - Sales
What do you like about our products and services?

Everything was great
Report a concern   June 29, 2025 — Rated 10 out of 10 by V.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional

Report a concern   June 29, 2025 — Rated 10 out of 10 by E.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Good service and gave us a good deal

Report a concern   June 28, 2025 — Rated 10 out of 10 by Misty Caldwell Don Franklin London Ford - Service
What do you like about our products and services?

Called and got in the next day!! Friendly, reliable and hard working staff!!!! Would recommend to anyone !!!!

Report a concern   June 28, 2025 — Rated 10 out of 10 by Mary Hounshell Don Franklin London Ford - Service
What do you like about our products and services?

The workers are friendly. They get your car out as soon as possible.

Report a concern   June 28, 2025 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great service!!!
Report a concern   June 28, 2025 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Professional, friendly, knowledgeable, and quick service.

Report a concern   June 28, 2025 — Rated 9 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Reps have always been super helpful and friendly. They have always made me feel like a priority and never blow off problems that I bring my vehicle in for.

Report a concern   June 28, 2025 — Rated 10 out of 10 by H.J. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

You have a great salesman in Max Caswell and great service personnel in your service department.
Report a concern   June 28, 2025 — Rated 10 out of 10 by Ricky Sharpe Don Franklin London Ford - Service
What do you like about our products and services?

It took some time to diagnose the problem with my truck but they stayed at it till they figured it out thanks again to the mechanics at Don Franklin and special thanks to Jacob Stine.
Report a concern   June 28, 2025 — Rated 10 out of 10 by T.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

.The salesmans was very honest , helpful, and really wonderful to work with.

Report a concern   June 28, 2025 — Rated 10 out of 10 by G.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everything

Report a concern   June 28, 2025 — Rated 10 out of 10 by G.B. Don Franklin London Ford - Service
What do you like about our products and services?

I like the employees I have followed them for years they take care of everything please don’t share my name I know other dealers I would hate to hurt there feelings.

Report a concern   June 28, 2025 — Rated 10 out of 10 by W.R. Don Franklin London Ford - Service
What do you like about our products and services?

Service guys are the best. Travis is the very best!
Report a concern   June 28, 2025 — Rated 10 out of 10 by J.E. Don Franklin London - Sales
What do you like about our products and services?

No hassle

Report a concern   June 27, 2025 — Rated 10 out of 10 by Gabriel Lagace Don Franklin London - Sales
What do you like about our products and services?

Your wide selection of new vehicles. The sales associate Cameron was very knowledgeable on the products we were looking for. Over all great service from the Don Franklin team
Report a concern   June 26, 2025 — Rated 10 out of 10 by Glenna Gilbert Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great customer service! Fast, efficient & friendly!

Report a concern   June 26, 2025 — Rated 10 out of 10 by Michael Barnett Don Franklin London - Sales
What do you like about our products and services?

Misty Couch was a phenomenal person to work with. She went above and beyond to get us every detail we needed to make us comfortable with buying our new Aviator. Definitely, an easy and enjoyable experience!!!
Report a concern   June 25, 2025 — Rated 10 out of 10 by J.G. Don Franklin London Ford - Service
What do you like about our products and services?

Always get an appt when I need it. Fast and professional.
Report a concern   June 24, 2025 — Rated 10 out of 10 by S.W. Don Franklin London - Sales
What do you like about our products and services?

Great services
Report a concern   June 24, 2025 — Rated 10 out of 10 by E.S. Don Franklin London - Sales
What do you like about our products and services?

Friendly team, transparent sales process, all around best experience I’ve had with a dealership. Thank you, Cameron.

Report a concern   June 24, 2025 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Jimmy Pie Crock was the best guy ever getting me in for an oil change so quick. This young man deserves a raise.

Report a concern   June 24, 2025 — Rated 10 out of 10 by T.S. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling
Clean waiting area
Fast service

Report a concern   June 24, 2025 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

They were friendly and were very quick with services. They checked everything on my car and let me know what was needed.
Report a concern   June 24, 2025 — Rated 10 out of 10 by Melissa Mosley Don Franklin London - Sales
What do you like about our products and services?

They made you comfortable

Report a concern   June 22, 2025 — Rated 10 out of 10 by B.F. Don Franklin London Ford - Service
What do you like about our products and services?

Oil change was done in a timely manner. Everyone was super ice and professional

Report a concern   June 22, 2025 — Rated 9 out of 10 by P.R. Don Franklin London Ford - Service
What do you like about our products and services?

Had a good experience

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